Anchorage Veterinary Practice

- Many owners describe the team as kind, calm and informative, especially when pets are unwell or anxious at the practice. - Several reviews mention same-day help for urgent problems, including pets being fitted in quickly and owners being talked through what was happening. - End-of-life care is a strong theme, with owners appreciating the gentle approach, time to say goodbye, and in one case help arranging a video call for family members.

Anchorage Veterinary Practice in Acle is a long-established small-animal clinic for dogs, cats and rabbits, dating back to the 1930s, and is part of the CVS Group. It holds RCVS General Practice status and Cat Friendly Clinic Silver accreditation, with facilities for routine care as well as in-house diagnostics and treatment. Recent feedback often highlights prompt help for urgent problems, clear explanations from the team, and compassionate support during end-of-life care.

Services

•General veterinary care for dogs, cats and rabbits, including routine consultations with vets and nurses.
•Preventive care, including vaccinations, microchipping, neutering and parasite control.
•Surgery and dentistry, with reviews mentioning urgent treatment and a cat undergoing major surgery.
•Diagnostics and in-house workups, with listed facilities including an in-house lab, X-ray and ultrasound.
•Nurse clinics, including blood pressure checks, six-month health checks, grooming and nail clipping, and anal sac expression.
•Home visits.
•Urgent appointments and emergency arrangements: reviews frequently mention same-day appointments for sudden illness, and the practice’s stated out-of-hours provider is MiNightVet.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews are mixed on costs and admin: one owner mentioned the practice arranging a payment plan, while a small number of comments raised concerns about quote clarity and the Healthy Pet Club refund timeframe.

People

•Tim – named as head vet, with reviews describing ongoing case involvement and follow-up care.
•Serena – referred to by one owner as a vet surgeon and praised in several reviews for clear explanations, urgent treatment and compassionate care.
•Anne – repeatedly thanked for calm, thorough communication, including during urgent visits and end-of-life appointments.
•Leah – praised for helping arrange a same-day appointment and making sure an urgent case was seen promptly.
•Amie – mentioned positively for triaging an unwell dog on arrival.

Reviews

Google rating: 4.4/5 from 177 reviews.

•Many owners describe the team as kind, calm and informative, especially when pets are unwell or anxious at the practice.
•Several reviews mention same-day help for urgent problems, including pets being fitted in quickly and owners being talked through what was happening.
•End-of-life care is a strong theme, with owners appreciating the gentle approach, time to say goodbye, and in one case help arranging a video call for family members.
•A minority of reviews raise communication and admin concerns, including a surgery quote changing on the day, confusion over a Healthy Pet Club refund window, and one serious complaint about an out-of-date sterile water solution being used during a vaccination appointment.

Reviews for Anchorage Veterinary Practice

Note: Showing the 10 most recent Google reviews out of 177 we track in total. Recent reviews may not be representative of overall sentiment.

Louise Long

1 month ago

Thank you so much to Acle vets especially Serena who was kind,caring and explained everything to me at cinderellas appointment(unlike another vets who said he had only got 6 minutes to access her!) Cinders was straight away in the ambulance and operated on immediately I can’t thank them enough.She had an overnight stay in Gorleston vets,they too were lovely.On returning home she wasn’t eating or drinking so I took her back to Acle to see Tim yesterday who was also amazing,she has eaten a little just got to get her drinking.They also set me up with a payment plan,couldn’t be more grateful for the wonderful team at Acle vets.

Richard Coker

The vet we saw was very good and understanding as my dog, sooooo dislikes the vets.

Sam

5 months ago

I have been with this practice for over 7 years now, and I cannot speak highly enough of it. Over this time personnel has changed but the ethos has, in my experience, always been that of caring and compassion. My dog was taken ill earlier this week. I telephoned for a same day appointment and spoke to Leah. She was so kind, nothing was too much trouble for her. On arrival at the practice she ensured we were seen promptly. Amie triaged us and Anne examined my dog. Everyone was just brilliant; calm, thorough and made sure we understood what was happening. Head vet Tim, who we have known for a couple of years due on ongoing health issues with my dog, also had an input into his care and we returned the following day to see him. We were very impressed and grateful that the team had gone the extra mile with us. They were amazing and so kind and friendly. To be fair, I have always found this to be the case, but when you think you might have an emergency on your hands, it really makes a difference. Thank you so much.

Rose Walker

Absolutely fantastic vets the staff are so helpful and understanding and my dogs 🐕 love them they get so much attention from everyone that work's there they really care about the animals in there care wouldn't go anywhere else thank you to all the staff 😊

Kerry

A very caring and dedicated team. Nothing was too much trouble and I would recommend them 100% Thank you so much for your kindness.

Carrie Lee

6 months ago

I chose to have my cat registered at this vets practice after my last practice had no time for the animals they saw, liked to just give out medication and send you on your way and give bad advice that resulted in the death of my young cat. My older cat had major surgery here and although the communication wasnt very good and the quote i got given in the morning while dropping her off for surgery was cheaper than what they wanted me to pay when i picked her up the same day, they honored the morning price and so they should of because how can they just increase the price the same day after giving you a quote? I was happy with the care so registered my new kitten here, she had her 1st injection and i paid for it, i then got told about the healthy pet club which i could pay monthy and i had until her 2nd injection to decide and would receive the money back that i had already paid. I took her for her 2nd injection today and get told its within 7 days and then someone else tells me its 2 weeks. At this point i think they just randomly pick out numbers and prices from their head when they dont actually know! Anyway kitten had her 2nd injection only to be told the sterile water solution that was used is out of date, not by a few days or weeks but by months! ( which is illegal ) It makes me wonder what else they are using thats out of date! They are contacting the manufacturers and ive been told to keep an eye on her. I cant fault the vet surgeons though and would give them all 5* especially Serena, she saved my old girls life and i cant thank her enough. They also have lots of time to talk you through everything and any worries you may have ( i have lots after losing my beautiful boy ). Im just not sure who to trust with my pets anymore

Adrian Stevens

Paul Hutchinson

7 months ago

Great vets down on holiday and had to take my dogs on two separate days . They are so helpful to give us appointment on the day . We saw a different vet on each visit they were very good and informative, all the staff are lovely and helpful. I highly recommended you try them out they helped us in our time of need when away on hoilyday.

S Daniel

Would highly recommend We would like to take this opportunity to thank you all at the Anchorage for the kindness, love and care whenever Maggie was ill, but most of all her last moments with us. You made the end mean so much more with all your love and gentle approach. As the wild seeds grow we will always be thinking of her. Kind regards from us both