Absolutely disgraceful service. Many years I have had my dogs registered here. All 6 of them. I file a complaint for poor service and all of a sudden it changes - my dogs ear medication is being withheld and they will not release the flea and worm medication on my healthy pet - each dog has and not one solitary payment has been missed. Tim the practice assistant as well as the practice manager Kerry herself - rude and unprofessional. Formal complaints in with CVS
Lovely staff, very accessible and well equipped for any emergencies.
Thank you so much to Acle vets especially Serena who was kind,caring and explained everything to me at cinderellas appointment(unlike another vets who said he had only got 6 minutes to access her!)
Cinders was straight away in the ambulance and operated on immediately I can’t thank them enough.She had an overnight stay in Gorleston vets,they too were lovely.On returning home she wasn’t eating or drinking so I took her back to Acle to see Tim yesterday who was also amazing,she has eaten a little just got to get her drinking.They also set me up with a payment plan,couldn’t be more grateful for the wonderful team at Acle vets.
The vet we saw was very good and understanding as my dog, sooooo dislikes the vets.
I have been with this practice for over 7 years now, and I cannot speak highly enough of it. Over this time personnel has changed but the ethos has, in my experience, always been that of caring and compassion. My dog was taken ill earlier this week. I telephoned for a same day appointment and spoke to Leah. She was so kind, nothing was too much trouble for her. On arrival at the practice she ensured we were seen promptly. Amie triaged us and Anne examined my dog. Everyone was just brilliant; calm, thorough and made sure we understood what was happening. Head vet Tim, who we have known for a couple of years due on ongoing health issues with my dog, also had an input into his care and we returned the following day to see him. We were very impressed and grateful that the team had gone the extra mile with us. They were amazing and so kind and friendly. To be fair, I have always found this to be the case, but when you think you might have an emergency on your hands, it really makes a difference. Thank you so much.
Absolutely fantastic vets the staff are so helpful and understanding and my dogs 🐕 love them they get so much attention from everyone that work's there they really care about the animals in there care wouldn't go anywhere else thank you to all the staff 😊
A very caring and dedicated team. Nothing was too much trouble and I would recommend them 100%
Thank you so much for your kindness.
I chose to have my cat registered at this vets practice after my last practice had no time for the animals they saw, liked to just give out medication and send you on your way and give bad advice that resulted in the death of my young cat. My older cat had major surgery here and although the communication wasnt very good and the quote i got given in the morning while dropping her off for surgery was cheaper than what they wanted me to pay when i picked her up the same day, they honored the morning price and so they should of because how can they just increase the price the same day after giving you a quote? I was happy with the care so registered my new kitten here, she had her 1st injection and i paid for it, i then got told about the healthy pet club which i could pay monthy and i had until her 2nd injection to decide and would receive the money back that i had already paid. I took her for her 2nd injection today and get told its within 7 days and then someone else tells me its 2 weeks. At this point i think they just randomly pick out numbers and prices from their head when they dont actually know! Anyway kitten had her 2nd injection only to be told the sterile water solution that was used is out of date, not by a few days or weeks but by months! ( which is illegal ) It makes me wonder what else they are using thats out of date! They are contacting the manufacturers and ive been told to keep an eye on her. I cant fault the vet surgeons though and would give them all 5* especially Serena, she saved my old girls life and i cant thank her enough. They also have lots of time to talk you through everything and any worries you may have ( i have lots after losing my beautiful boy ). Im just not sure who to trust with my pets anymore
I chose to have my cat registered at this vets practice after my last practice had no time for the animals they saw, liked to just give out medication and send you on your way and give bad advice that resulted in the death of my young cat. My older cat had major surgery here and although the communication wasnt very good and the quote i got given in the morning while dropping her off for surgery was cheaper than what they wanted me to pay when i picked her up the same day, they honored the morning price and so they should of because how can they just increase the price the same day after giving you a quote? I was happy with the care so registered my new kitten here, she had her 1st injection and i paid for it, i then got told about the healthy pet club which i could pay monthy and i had until her 2nd injection to decide and would receive the money back that i had already paid. I took her for her 2nd injection today and get told its within 7 days and then someone else tells me its 2 weeks. At this point i think they just randomly pick out numbers and prices from their head when they dont actually know! Anyway kitten had her 2nd injection only to be told the sterile water solution that was used is out of date, not by a few days or weeks but by months! ( which is illegal ) It makes me wonder what else they are using thats out of date! They are contacting the manufacturers and ive been told to keep an eye on her. I cant fault the vet surgeons though and would give them all 5* especially Serena, she saved my old girls life and i cant thank her enough. They also have lots of time to talk you through everything and any worries you may have ( i have lots after losing my beautiful boy ). Im just not sure who to trust with my pets anymore
