Specialist Vets in Acle

## Summary Anchorage Veterinary Practice is a small-animal clinic (dogs, cats and rabbits) established in the 1930s, with RCVS General Practice status and Cat Friendly Clinic (Silver) accreditation. It’s set up for both routine care and in-house workups/treatments, with facilities listed for dentistry, an in-house lab, X‑ray and ultrasound, plus nurse clinics and home visits; it’s also a veterinary nurse training facility. From recent reviews, owners most often describe being offered **same-day appointments for urgent problems**, with staff **triaging and explaining what’s happening** (one owner named Leah for arranging a same-day slot, Amie for triage and Anne for examination, with follow-up input from head vet Tim the next day). Several reviews also focus on **end-of-life support**, including being given time for goodbyes (including arranging a video call) and a gentle euthanasia process. A minority of reviews raise **trust and communication concerns**, including a report of **poor communication around surgery costs/quotes**, confusion about a **“Healthy Pet Club” refund timeframe**, and an allegation that an **out-of-date sterile water solution** was used during a vaccination appointment. ## Services Based on the clinic website summary and owner reviews, the practice offers: - **Consultations** (vet and nurse appointments) - **Vaccinations** (mentioned in reviews via first/second injection visits) - **Surgery** (a cat “major surgery” is described in a review) - **Dentistry**, with **on-site dental facilities** - **Diagnostics**: **in-house lab work**, **X‑ray**, and **ultrasound** - **Microchipping** - **Neutering** - **Parasite control** - **Nurse clinics**, including: - Blood pressure checks - Six-month health checks - Grooming & nail clipping - Anal sac expression - **Home visits** - **Emergency arrangements** (as stated): during normal hours, owners are told to contact the practice for advice; **out-of-hours care is via MiNightVet** (a dedicated emergency service) ## People Names mentioned in recent reviews: - **Leah** (role not stated): credited with arranging a **same-day appointment** and helping ensure the visit was **prompt**. - **Amie** (role not stated): described as **triaging** an unwell dog on arrival. - **Anne** (vet, implied by “examined my dog”): repeatedly mentioned for **calm, thorough explanations** during urgent and end-of-life situations; one family said she helped them have extra time to say goodbye. - **Tim** (described as **head vet**): involved in ongoing case management; one owner returned the next day specifically to see him after an urgent visit. - **Serena** (vet surgeon, per review wording): singled out for handling a cat’s case where the owner felt she **“saved my old girl’s life”**, and also mentioned in an older review describing a **carefully paced euthanasia** where the owner was able to hold their cat and consent before the injection. ## Reviews **Google rating: 4.4 stars from 175 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Same-day help when pets are suddenly ill**, including being seen promptly and having a clear plan explained (triage + examination are specifically described). - **Time spent explaining and talking through worries**, with multiple owners noting staff took time to help them understand what was happening. - **End-of-life care described in detail**, including being allowed time for family goodbyes (one review mentions arranging a video call) and a gentle euthanasia process. - **Communication/process issues raised by a minority**, including: - a reported **quote/price mismatch** on the day of surgery (with the clinic said to have honoured the earlier quote) - confusion over the **“Healthy Pet Club”** joining/refund window (different timeframes reportedly given) - an allegation that **out-of-date sterile water** was used during a vaccination visit, with the owner told to monitor their kitten and that the clinic would contact the manufacturer.