Aylsham Vets

Aylsham Vets is a small-animal practice established in 1990, treating dogs, cats and rabbits. The website describes in-house diagnostics (lab work, ultrasound and X‑ray), plus routine and surgical care, and states that out-of-hours emergencies are handled by Norwich Night Vets.

From the latest reviews available, owners highlight

• •Being seen urgently without an appointment for a cat “in so much pain,” followed by a 7‑day stay for treatment and recovery.
• •Supportive handling of difficult outcomes (including end-of-life situations), with staff described as sensitive.
• •Mixed experiences with administration: one long complaint about altered appointments without notice, inconsistent reception answers, and a dispute about ending “pet club” payments.

Services

Based on the clinic website summary and reviews, Aylsham Vets offers

• •Consultations (including urgent same-day assessment mentioned in a review)
• •Surgery (general surgical service listed)
• •Dentistry
• •Diagnostic tests & imaging: in-house lab, ultrasound, X‑ray
• •Vaccinations and parasite control
• •Microchipping
• •Neutering
• •Nurse clinics, including
• •blood pressure checks
• •six-month health checks
• •anal sac expression
• •grooming & nail clipping
• •Home visits
• •Ophthalmology referral service (listed on the website)

Emergency care (as stated by the clinic)

• •Emergencies are available during normal hours by contacting the practice.
• •Out-of-hours emergencies are handled by Norwich Night Vets (dedicated emergency service).

The clinic is also listed as a Veterinary Nurse Training facility, and the website states RCVS Core Standards.

People

• •Andre (vet): mentioned for giving an older rescue dog a thorough examination, lots of time, and “sensible recommendations,” with the owner describing him as kind and empathetic.
• •Reception team (mixed feedback): one reviewer reports repeated appointment changes without being told and describes rude/chaotic communication, naming “Sam” specifically; other reviewers describe staff as supportive during sad outcomes.

Reviews

Google rating: 4.7 stars from 97 reviews. “”

• •Urgent access and inpatient care: one cat was seen “at a drop of the hat” without an appointment, then kept and treated for 7 days, with the owner reporting a full recovery and saying the charge was “more than fair.”
• •Support during poor outcomes/end-of-life situations: multiple reviews mention staff being supportive and sensitive when the outcome was not what the owner hoped for.
• •Administration and communication issues (conflicting experiences): one reviewer describes altered appointments without notice, inconsistent answers from reception, and upset around ending “pet club” payments; another asks for itemised printed receipts rather than only a card-payment total.