The Crossings Veterinary Centre

- Many reviewers describe the staff as friendly, professional, and caring, with several saying they would not take their pets elsewhere. - End-of-life care is a particularly strong theme, with owners praising the team’s compassion, patience, and support during euthanasia. - Emergency care also stands out positively, including praise for handling a cat’s eye procedure calmly while the owner was very distressed.

Services

•Medical and surgical care: the clinic describes itself as having full medical and surgical facilities.
•Diagnostics on site: digital x-ray and an in-house laboratory are available.
•24-hour cover: the practice states that vet and nurse cover is available around the clock.
•Examples mentioned by pet owners: emergency treatment for a cat’s eye, ear checks for suspected infection where wax build-up was identified, parasite-related treatment for a scratching dog, and supportive euthanasia care for both cats and dogs.
•Ongoing support and communication: one recent reviewer highlighted the PetApp as a useful way to access support and communicate with the team.

Pricing

No published pricing information is currently available for this clinic.

People

Ian is named in reviews as the clinician seen for an ear concern, with one owner describing him as an experienced practitioner. Other feedback mainly refers more generally to the team and front-desk staff, often praising their kindness, professionalism, and support during difficult visits.

Reviews

Google rating: 4.6/5 from 173 reviews.

•Many reviewers describe the staff as friendly, professional, and caring, with several saying they would not take their pets elsewhere.
•End-of-life care is a particularly strong theme, with owners praising the team’s compassion, patience, and support during euthanasia.
•Emergency care also stands out positively, including praise for handling a cat’s eye procedure calmly while the owner was very distressed.
•Negative comments are less frequent but focus on waiting times, communication, and perceived high prices for some medicines, flea and worm treatments, or other products.

John Bartlett

11 months ago

It is with regret that I find it necessary to give a low rating and to air my experience. Our Border Collie had a scratching problem. A very close examination showed no evidence of fleas.At this point I must say that I have experience of running a rescue centre for wildlife along with my father (a well known naturalist of Guildford in Surrey) and dealing with flea ridden Hedgehogs and the like. Over 63 years. Also as an inspector in the RSPCA. We attended the Crossings Centre...the dogs back leg was rubbed and a black dot, supposedly a flea dropping, fell onto a placed white pad, just one. Advice given was to treat the dog with a course of tablets, one extra tablet to kill ticks for a period of time and verbally explaining that thousands of flea eggs would be present in our house....in the carpet, under the skirting boards, on the furniture. This would be correct IF the dog had fleas. Which it didn't. My wife was at panic stations as she will attract a biting insect at a thousand paces. NO bites to my wife's legs before our visit or after. After paying the £147:12 invoice for the 7 minutes consultation, tablets and the flea killing spray ,we drove home and wondered what had just happened?? The normal place to observe fleas is around the ears, neck and armpits. I checked again and no evidence of fleas on the dog or my wife. I'm not a vet but have had years of experience regarding flea bitten animals. Completed the course of medication and the dog is still scratching. After spending £147 I would quite honestly liked to have seen some positive results. Times are hard and us OAP's and others have to be careful with our money. I have phoned today to the centre and with a calm tone started to explain the situation....no shouting, no swearing ( unnecessary) and no rudeness. I was CUT OFF. I have done my homework and found the cause of the scratching dog. I'm not prepared to say what the cause was, but it didn't involve a FLEA.

Reviews for The Crossings Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 173 we track in total. Recent reviews may not be representative of overall sentiment.

Liz Davis

1 week ago

Karen Hathaway

1 month ago

I have only ever experienced professional, friendly, and supportive veterinary care from Crossings Vet. I have 3 dogs and 2 cats and wouldn't take them anywhere else. Thank you so much to the team who work there; your commitment is much appreciated.

Chloe Mills

2 months ago

Staff are friendly, professional and helpful. The PetApp is a great tool for accessing support and communicating with the team.

JOHN MILLS

5 months ago

Friendliest and most caring vets I have met. Helped me when that time came for my poor little dog, in the kindest and most caring way possible. Nothing was to much trouble and no pressure of time was placed upon me. I can not recommend these heros enough, and wish all of the staff the Best. R.I.P FYNN

Gary Freeman

Always the best pet care.

Hannah Dobben

We recently had to have our lovely cat put down and I cannot express how kind, caring and supportive all the staff were, from the first phone call to the last interaction they went above and beyond to make everything go as smoothly as possible.

Rikki-lee Bellingham

1 year ago

The Crossings is such an amazing team! Anytime I’ve needed them, they’ve been amazing. I had to take my cat for an emergency procedure on his eye and they were fabulous whilst I was an absolute wreck! Thank you so much!