Paws Indoors Ltd is a mobile veterinary service in Hempnall, Norfolk, with a surgery for operations and hospitalisation when needed. Its core offering is at-home veterinary care, including home visits for routine support and end-of-life care, with reviewers repeatedly highlighting the calmer, lower-stress experience of being treated at home. Recent feedback continues to centre on compassionate home visits, clear communication, and sensitive support for owners during difficult decisions.
Paws Indoors Ltd is a mobile veterinary service in Hempnall, Norfolk, with a surgery for operations and hospitalisation when needed. Its core offering is at-home veterinary care, including home visits for routine support and end-of-life care, with reviewers repeatedly highlighting the calmer, lower-stress experience of being treated at home. Recent feedback continues to centre on compassionate home visits, clear communication, and sensitive support for owners during difficult decisions.
Services
•Mobile veterinary visits at home, which reviewers say can be especially helpful for older, less mobile, anxious, or large dogs that find travel difficult.
•End-of-life care at home, with repeated mentions of calm, unhurried appointments, clear explanations of the process, and vets allowing owners time to be ready.
•Quality-of-life consultations and guidance, including home visits to help owners assess ongoing care and make difficult decisions.
•Medication support, including repeat medications managed remotely by phone and post, and medication provided to support a pet after the loss of a companion.
•Surgery-based care for operations and hospitalisation, available when in-clinic treatment is needed.
•Emergency arrangements
•Emergency care by phone during opening hours and on Saturday mornings for registered clients.
•Out-of-hours emergency care is provided by Norwich Night Vet.
Pricing
No published pricing information is currently available for this clinic.
People
•Rosie: repeatedly named in reviews for home visits, particularly end-of-life appointments. Owners describe her as thoughtful, patient, calm, and clear in explaining what would happen.
•Shona: mentioned in reviews for quality-of-life advice, home visits, talking owners through euthanasia in advance, and ongoing support including advice and medication after the loss of a pet.
•The wider team: several reviewers also praise the whole team for sensitivity, kindness, and bereavement support, including gestures such as a card and candle.
Reviews
Google rating: 4.9 stars from 42 reviews.
•Recent reviews are overwhelmingly positive and focus strongly on compassionate home visits, especially for end-of-life care.
•Owners frequently describe appointments as calm, dignified, and well explained, with pets able to remain comfortable in familiar surroundings.
•Several reviews highlight ongoing support beyond a single visit, including quality-of-life advice, repeat medication arrangements, and thoughtful follow-up after a loss.
•A few reviewers also mention the service feeling more personal and less stressful than larger veterinary groups, and one describes it as good value for money.
Note: Showing the 10 most recent Google reviews out of 42 we track in total. Recent reviews may not be representative of overall sentiment.
Sam Renew
The whole team at Paws Indoors Mobile Vets treated us and our dog with the upmost respect and sensitivity. He (our dog) was spoken about and to like a true member of our family and the team provided us with help and support through the most difficult decision a pet owner can be forced to make. Ultimately, I could not recommend them enough. It is clear that they love and cherish pets as much as their owners do, which is unfortunately not something that can be said about all vets.
Nicki van Gelder
Rosie came to us and was so thoughtful empathetic and sensitive. I can not recommend Paws Indoors highly enough.
Jan H
We couldn't have asked for a better experience for our much loved labrador, Tilly, at the end of her life. Thank you so much. A wonderful vet who was so kind but who instinctively seemed to know what we needed. I just felt she would adapt to any household and to what the owners needed. For us, it was quiet and calm, she talked through exactly what was going to happen and Tilly had a very peaceful and loving passing in her own home. I cannot recommend highly enough. Thank you.
Terrence Green
Great staff looked after Wilbur, my Sprocker Spaniel until he died this year. If you want a caring value for money vets, then this is the one. I cannot say anything bad about them.
Kathy Chapman
Wonderful service at a difficult time for our family. Very grateful for this service. Highly recommend.
G Gray
My husband and I feel we should share our experience we’ve had with paws indoors and would recommend them highly to be there for you and your beloved pets.
From a chance meeting with Shona as our farm cat had been run over and was taken to her house and I went to collect to bring home and bury and seeing that Shona had Paws Indoors uniform on, asked about what they did. I feel it was meant to be that we met, though on sad terms, but I spoke about our two dogs, brothers, one in particular and needed an opinion on their care and quality of life, Shona said to call and arrange a home visit, we are forever grateful that Shona could come to our home and meet our dogs and give advice and just acknowledging what we knew that it was time to say goodbye to one of boys , Shona talked through the process of ending a life, so we were prepared when she came to put our boy quietly and gently to sleep in our home, unfortunately the effect it had on his brother was great and Shona again came to help with advice and medication to help him through this time but he went downhill quickly and Shona prepared us again for the inevitable, and we had to prepare ourselves again. The support and kindness and reassurance that we received when it was time for our boys from Shona made these time’s feel comforted as losing our boys so close together was quite unbearable but the gestures given of a card and candle from all the colleagues from Paws Indoors was gratefully received to keep as mementoes. Thank you for being there.
G Gray
My husband and I feel we should share our experience we’ve had with paws indoors and would recommend them highly to be there for you and your beloved pets.
From a chance meeting with Shona as our farm cat had been run over and was taken to her house and I went to collect to bring home and bury and seeing that Shona had Paws Indoors uniform on, asked about what they did. I feel it was meant to be that we met, though on sad terms, but I spoke about our two dogs, brothers, one in particular and needed an opinion on their care and quality of life, Shona said to call and arrange a home visit, we are forever grateful that Shona could come to our home and meet our dogs and give advice and just acknowledging what we knew that it was time to say goodbye to one of boys , Shona talked through the process of ending a life, so we were prepared when she came to put our boy quietly and gently to sleep in our home, unfortunately the effect it had on his brother was great and Shona again came to help with advice and medication to help him through this time but he went downhill quickly and Shona prepared us again for the inevitable, and we had to prepare ourselves again. The support and kindness and reassurance that we received when it was time for our boys from Shona made these time’s feel comforted as losing our boys so close together was quite unbearable but the gestures given of a card and candle from all the colleagues from Paws Indoors was gratefully received to keep as mementoes. Thank you for being there.
Balanced Financial Services Ltd
The time came to say goodbye to our beloved little pup. Paws indoors (Rosie) was wonderful, patient, kind, caring and totally focused on making the situation as stress free as possible for our pup. Thank you Paws indoors for being wonderful during a dreadful time.
Mr Dizzywizard
We recently used Paws in Doors Vets and couldn’t be happier with the experience! From start to finish, they were professional, caring, and so much easier to deal with than the big corporate vets. What really stood out was how comfortable and stress-free our pets were – being treated in their own home made such a difference. The team put both us and our pets at ease, and it was clear they genuinely care about animals. We’ll definitely be sticking with them and would highly recommend their service to anyone who wants a more personal and stress-free option for their pets.
Samantha Paget
Having a large breed dog that has reached a good age often brings with it issues around how mobile they are. This can make it difficult to get them to the vets because its either too far to walk them or too difficult for them to get in the car or to lift them due to their size. I genuinely feel that finding Paws Indoors was the difference between me having to consider putting my older Leonberger to sleep or being able to keep her happy, comfortable and still enjoying life for another couple of years. The fact that they could come out to see her when necessary and could deal with all her repeat medication needs by phone/post meant that she happily and comfortably lived to the incredible age of 15. I really do feel that would not have been possible if I had had to attend a normal vet clinic with her as it was hardwork for both her and me. When the very sad time came to say goodbye to her they were amazing, kind, compassionate, respectful and supportive to me as her owner too.
If you have a dog who doesn't like going to the vets, or struggles with the journey, or is just a bit big and stiff to get in the car like mine was, then Paws Indoors may just be the answer to your problems. I'll never be able to thank them enough for the extra years they enabled me to have with my beautiful girl thanks to their knowledgeable home-based care, or the way they helped me when the time came to say goodbye. I would recommend them to anyone.
