Chapelfield Veterinary Partnership

Chapelfield Veterinary Partnership is a five-branch veterinary partnership with roots going back over 100 years. Based on the clinic information and website summary, it covers a wide mix of work—companion animals as well as livestock and equine cases (the site notes that large animal vets operate out of this surgery), and it’s also listed as a veterinary nurse training facility. Reviews suggest the clinic is often used for long-term routine care for dogs, as well as difficult appointments such as euthanasia, with multiple owners describing staff as compassionate and reassuring at end-of-life. However, there are also serious negatives in recent feedback, including one owner reporting an overdose of post-op pain medication that required a two-day hospital stay, and another reporting poor receptionist communication/attitude.

Services

• •Companion-animal veterinary care, including ongoing care for dogs and first visits for kittens (mentioned in reviews).
• •Surgery and post-operative care (one review describes a kitten being given pain medication after an operation; another mentions subsequent hospitalisation for two days).
• •Euthanasia / end-of-life care (several reviews describe appointments to say goodbye to elderly pets, with discussion of quality of life).
• •Large-animal work: the clinic website summary states the practice treats livestock and equine as well as companion animals, and that large animal vets operate out of this surgery.
• •Emergency veterinary services are listed in the clinic data (described as “24/7 or extended hours”).
• •Veterinary Nurse Training facility is listed in the clinic data.

People

• •Matt (vet) is specifically named in a review describing a euthanasia appointment; the owner highlights his empathy and professionalism, and that he helped make a difficult visit “as comfortable as is possible.”
• •Reception team experience appears mixed: one reviewer describes a booking record not being present but says the receptionist made a brief call and arranged a vet shortly after; another reviewer complains about a receptionist’s communication, system notes, and attitude.

Reviews

4.6 stars from 232 reviews. “”

• •End-of-life support is a repeated theme: owners describe staff showing sympathy and helping them through euthanasia decisions based on quality of life.
• •Long-term trust and continuity: multiple reviewers mention the practice looking after their dogs for many years.
• •Appointments and admin: one reviewer says the team is “almost always” on time; another describes an issue where there was initially no record of a booked appointment, but the receptionist found a solution and a vet saw them after a short wait.
• •Serious clinical complaint in one review: a kitten was reportedly given a serious overdose of pain medication after an operation, leading to a two-day hospital stay.
• •Front-desk experience varies: one review singles out poor receptionist communication/attitude.