Chapelfield Veterinary Partnership

Chapelfield Veterinary Partnership is a five-branch veterinary practice within the IVC Evidensia group, with roots going back more than 100 years. The Long Stratton site covers a broad mix of work, including companion animals as well as livestock and equine cases, and the practice information says large animal vets operate out of this surgery. It is also listed as a veterinary nurse training facility. Recent feedback remains mixed overall: many owners describe kind, reassuring care, especially at difficult end-of-life appointments, but there are also complaints about communication and one serious allegation relating to post-operative medication.

Services

• •Companion-animal care for pets including dogs and cats, with reviews mentioning long-term routine care, first kitten visits, urgent advice after a dog ate a currant, and wellbeing checks.
• •Consultations, testing and follow-up care, with recent reviews referring to urine and blood testing discussed at a wellbeing check.
• •Surgery and post-operative care, including review mentions of an operation for a kitten and subsequent aftercare.
• •Euthanasia and end-of-life support, which is a consistent theme in reviews, with owners describing compassionate discussions around quality of life and supportive handling on the day.
• •Large-animal services, with the practice information stating that the surgery also supports livestock and equine work and that large animal vets operate from this site.
• •Emergency veterinary cover, listed in the clinic information as available on a 24/7 or extended-hours basis.
• •Veterinary nurse training facility, as listed in the clinic information.

Pricing

No published pricing information is currently available for this clinic.

People

• •Matt (vet) is named by one owner after a euthanasia appointment, who praised his empathy and professionalism in making a very difficult visit as comfortable as possible.
• •The wider team is often described as kind, friendly, professional and reassuring, including during bereavement, new-kitten visits and urgent same-day concerns. Front-desk experience is less consistent, with some positive problem-solving noted but also complaints about communication and attitude.

Reviews

Google reviews show 4.6/5 from 233 reviews. Recent written feedback points to a practice that many clients trust for caring, long-term support, alongside a smaller number of notable complaints.

• •Compassionate end-of-life care is a strong recurring theme, with owners describing staff as sympathetic, understanding and gentle during euthanasia appointments and the loss of elderly pets.
• •Long-term relationships and general care come through clearly, with reviewers saying the practice has looked after their dogs for many years and describing staff as friendly, professional and reassuring with new kittens and urgent concerns.
• •Administration and communication are mixed: one owner praised the team for finding a solution when an appointment record could not initially be found, while others criticised receptionist communication and attitude.
• •Concerns around charges and clinical care appear in a minority of reviews, including one complaint about an unexpected extra charge for urine and blood tests during a wellbeing check, and one serious allegation of a post-operative pain-medication overdose requiring a two-day hospital stay.