Toll Barn Veterinary Centre Limited

Toll Barn Veterinary Centre Limited is a family-run, independent practice that was purpose-built and opened in 2014 by Faye (a veterinary surgeon and Director). The clinic is set up to handle a wide range of in-house work, including complex surgical, medical and diagnostic procedures, supported by facilities such as an onsite CT scanner, laser therapy, platelet regeneration and cryotherapy. The website states a 24/7 on-site out-of-hours emergency service for existing clients, with a vet and nurse on duty overnight.

From the latest reviews available, owners frequently describe clear communication and time spent discussing options (including seeking a second opinion), and there are multiple mentions of care for small/exotic pets (rabbits and guinea pigs). One reviewer reports difficulty getting a vet call-back and feeling their pet wasn’t seen when requested, with inconsistent advice between staff.

Services

•Complex surgical, medical and diagnostic procedures carried out on site (as stated by the clinic).
•In-house diagnostics including an onsite CT scanner (as stated by the clinic).
•Laser therapy, platelet regeneration, and cryotherapy (as stated by the clinic).
•Exotic pet support, including advice or referral consultations for exotic pets (as stated by the clinic); reviews specifically mention rabbits, guinea pigs, and a tortoise.
•End-of-life care: reviews describe pets being put to rest and support around this, including helping arrange cremation and returning ashes.
•Wildlife/injured animal assessment is mentioned in a review (an injured wood pigeon was examined quickly after arrival).
•Emergency care: the website states a 24/7 on-site out-of-hours emergency service for clients, with a vet and nurse on duty throughout the night.

People

•Faye (veterinary surgeon, Director) is named on the website; a reviewer thanks “Faye and the team” for looking after their pet “over the years.”
•Santi is named in a review and is credited with helping sensitively with cremation arrangements after a dog died.
•Reviews repeatedly describe clinicians who
•Explain problems and options in detail, including one account of the vet seeking a second opinion before advising on next steps.
•Handle difficult conversations and euthanasia sensitively, with one owner noting they were accommodated well during the procedure.
•Reception staff are specifically praised in reviews for being helpful and responsive, including one case where an injured bird was reportedly examined within minutes of arrival.

Reviews

4.8 stars from 515 reviews. Feedback is mostly strongly positive, with occasional reports of communication breakdowns. “”

•Clear, option-led decision-making: owners mention being offered different treatment alternatives and having issues and options explained in detail (including a vet seeking a second opinion).
•Support around end-of-life care: multiple reviews describe sensitive handling of euthanasia and help with cremation/ashes.
•Care for small and exotic pets: several owners mention rabbits and guinea pigs specifically; one review describes bringing an injured wild bird for assessment.
•Communication concerns (minority view): one reviewer reports not receiving a promised call-back, feeling their pet wasn’t seen when requested, and getting different answers from different staff.

Reviews for Toll Barn Veterinary Centre Limited

Note: Showing the 5 most recent Google reviews out of 515 we track in total. Recent reviews may not be representative of overall sentiment.

chucle Richardson

in the last week

The staff and service this place gives is amazing we take our rabbit here and I would recommend these vet 100% they are fantastic,weather it's a dogs,cats,rabbits,tortoises even your goldfish these guys specialises in many aspects of veterinary care with ample parking longer hours for easy appointments and they also sell a wide range of pet toys and rabbit treats and hays with the most friendly helpful receptionist always patient and helpful advice

PAUL MILHAM

3 weeks ago

Very helpful and offered different treatment alternatives.

kevin warman

a month ago

Brilliant words fail me

Andrew Haynes

Not very good you request to talk to the veterinary and ask them to call back and they don't bother you have a pet and need treatment medication and and asked to take your pet in and they talk to you and don't want to see your pet so put through a load of stress witch is not good for your pet it's a money chain with them and when you see someone eles it's a different answer not very good

martin cave

2 months ago

Excellent staff and service

Sammy Myhill

Amazing vets! All staff are wonderful to work with and very caring towards your pets! They have helped on several occasions with my guinea pigs! And also my family dogs! I sadly lost a guinea pig this year, who was put to rest at toll barn and they made sure that I was accommodated well during the procedure, I couldn’t thank them enough as they made it so peaceful for my little boy! Thank you so much! - my little calcifer below! 🪽

Andrea Cunningham

I was very impressed with Toll Barn Vets today (not having used them before). I was directed to them by Wild Touch Rescue, as I had an injured wood pigeon in my garden. The Reception team were very helpful and the bird was examined by a compassionate vet within 2 minutes of me showing up! I will definitely be recommending this practice.

0_0

I wanted to say Thankyou to the team at Toll Barn Vets today for delivering so sensitively and professionally some very bad news. The lovely vet took the time to seek a second opinion and explain the issue and options in a detailed and informative manner which really helped me understand and come to terms with it. I really appreciate it all.

Sarah Bebbington

3 months ago

We were visiting the area on holiday when our beloved elderly dog sadly passed away. Santi was so kind and caring and helped us with sorting his cremation. The whole team were so kind, I knew they would look after him. His ashes are beautifully packaged which we shall hold on to for a while before scattering in his favourite place. I felt the team went above and beyond with their care and compassion and feel so grateful they were the ones to help us in this sad time. Thank you.

Athena Standen

4 months ago

We cannot thank Faye and the team enough for all they have done for Tony over the years. The team are all really lovely and are clearly passionate about what they do, there is no one we trust more to look after our much loved pet. The biggest of thanks once again! :)