Toll Barn Veterinary Centre Limited

Toll Barn Veterinary Centre Limited in North Walsham is a family-run, independent practice that opened in 2014 and was purpose-built by Faye, a veterinary surgeon and Director. The clinic is set up to handle a wide range of in-house surgical, medical and diagnostic work, with facilities including an onsite CT scanner, laser therapy, platelet regeneration and cryotherapy. The practice also states that it provides a 24/7 on-site out-of-hours emergency service for existing clients, with a vet and nurse on duty overnight.

Services

• •In-house surgical, medical and diagnostic care: the practice says it handles complex procedures on site, supported by its own diagnostic facilities including an onsite CT scanner.
• •Therapies and advanced treatment options: the website lists laser therapy, platelet regeneration, and cryotherapy.
• •Care for common and small/exotic pets: reviews mention treatment and support for dogs, rabbits, guinea pigs, and a tortoise, alongside the clinic’s stated support for exotic pet advice or referral consultations.
• •Emergency and urgent care: the clinic states it offers a 24/7 on-site out-of-hours emergency service for existing clients, with overnight cover from both a vet and a nurse. Reviews also mention rapid assessment of an injured wood pigeon brought in for help.
• •End-of-life care: recent feedback highlights sensitive support around euthanasia, cremation arrangements, and the return of ashes.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Recent reviews focus much more on care and communication than fees, although one dissatisfied reviewer felt the experience was too money-focused.

People

• •Faye is named by the practice as a veterinary surgeon and Director.
• •Santi is thanked in a review for kind, compassionate help with cremation arrangements after a dog died.
• •Reviews also repeatedly praise the wider team for clear explanations, talking through different treatment options, and handling difficult situations with sensitivity and professionalism.
• •Reception staff are specifically described as helpful and friendly, including in one case involving a quickly seen injured wild bird.

Reviews

Google rating: 4.8/5 from 524 reviews. Recent written feedback is largely very positive, with one clear complaint about communication and callbacks.

• •Many reviewers describe the team as friendly, caring, knowledgeable and trustworthy, with praise for both clinical staff and reception.
• •Communication is a recurring strength: owners mention being given different treatment alternatives, having issues explained clearly, and one vet taking time to seek a second opinion before advising.
• •Reviews point to strong support for small pets and exotics, including rabbits and guinea pigs, as well as compassionate handling of end-of-life care.
• •A minority negative review reports difficulty getting a vet call-back, reluctance to see a pet when requested, and receiving different answers from different staff.