Knott's Yard Veterinary Practice

Knott's Yard Veterinary Practice in Watton is a veterinary clinic and a Veterinary Nurse Training facility. Reviews continue to highlight compassionate support around serious illness and end-of-life care, with owners describing clear explanations, time to say goodbye, and in one case a home euthanasia visit. Feedback also mentions surgery, urgent appointments, and efforts to fit pets in at short notice, although a small number of reviews report rude or unhelpful reception interactions.

Services

•Veterinary care and nurse training: The practice is a Veterinary Nurse Training facility.
•End-of-life care: Reviews frequently mention calm, compassionate euthanasia support, with owners saying they were given time before and after and that the process was clearly explained. This includes pets such as dogs, cats, and guinea pigs.
•Home visits for end-of-life care: One review describes Marcus attending a home euthanasia visit with a nurse, allowing the owner to say goodbye at home.
•Surgery and procedures: Recent feedback mentions a spay and surgery to remove a cancerous lump from a dog’s leg, including a second operation later in the dog’s life.
•Urgent and short-notice appointments: Reviews describe the practice trying to fit pets in quickly when possible, including a same-day urgent appointment for a diabetic cat that was diagnosed and treated within about 20 minutes of arrival.
•Telephone advice and callbacks: Owners also mention getting prompt help by phone, including a quick callback for advice.

Pricing

No published pricing information is currently available for this clinic.

People

•David Cheal (vet): Praised for long-term care of an older dog, with one owner saying he helped maintain a good quality of life over many years and provided calm, compassionate support at the end of life. He is also thanked in a review about a diabetic cat being seen and treated urgently.
•Marcus (vet): Mentioned in reviews for a home euthanasia visit attended with a nurse, and described warmly by long-standing clients.
•Jojo: Praised by name by one owner after their dog was spayed.
•Reception team: Reviews are mixed, with some owners describing receptionists as kind, helpful, and a pleasure to deal with, while others report rude phone or front-desk interactions.

Reviews

Google rating: 4.5 stars from 57 reviews. Recent feedback is mostly positive, with strong praise for compassion and clinical care, alongside a small number of complaints about front-desk service.

•End-of-life care is the strongest recurring theme: several owners describe kind, sensitive handling of euthanasia visits, clear explanations, and being given enough time without feeling rushed.
•Clinical care is praised across both urgent and planned treatment: examples include a diabetic cat seen and treated very quickly, a successful cancer lump removal, repeat surgery for an older dog, and a positive spay experience.
•Many reviewers describe a friendly, caring team: some say staff go above and beyond and try to fit pets in at short notice where they can.
•Negative comments mainly focus on reception and cost concerns: a few reviewers describe rude or abrupt interactions, and one reviewer complained about higher medication charges and stricter payment expectations.

Reviews for Knott's Yard Veterinary Practice

Note: Showing the 10 most recent Google reviews out of 57 we track in total. Recent reviews may not be representative of overall sentiment.

Tracey Goldsmith

1 month ago

I have been with this vet since Marcus opened it. The staff are so friendly and always go above and beyond. If they can fit you in at short notice they will. Would not take my cats anywhere else. Well done all at Knotts Yard.

Margaret Fox

3 months ago

Had my girl spayed here and jojo was fantastic the whole experience was brilliant so glad i chose to go with these guys. Thank you

ANONYMOUS ANONYMOUS

How utterly sad that this once independent practice which always put the care of animals first is now owned by a money grabbing group called DNA Vet Care who like to promote themselves as an "independent" but are basically wolfs in sheep's clothing whose only drive is money!. I stood in this practice as a loyal 15 year old client to over hear the poor receptionist have to tell a loyal client he is no longer able to call and pay his bill once home but had to almost demand payment from him!. I am absolutely shocked that such an old school caring vet that Marcus is/was has basically sold his business to a company that clearly do not have the animals welfare as their first concern but are driven by profits. Please do not be fooled that this is a independent practice any longer because it is NOT. Also my bill 3 months ago for my animals medications used to be £54 when I ordered the same medication they wanted to now charge me £123-because DNA put a 100% mark up on their drugs and expect hard working loyal clients to just accept this........people will literally not be able to afford to treat their poorly animals and that is just awful. I hope Marcus you are aware of how utterly disappointed your loyal clients are in your decision. I will be finding a vets that do put animal welfare before profits. I also saw a FB post recently implying that Knotts Yard is still an independent practice which is not true and completely misleading to clients. They did not even have the courtesy to make it known that the vets had been sold-again misleading and absolutely disgraceful. I have always respected Marcus but I am shocked that such a caring vet who never put money before treating animals has handed this over to such a awful company.

marta nowakowska

4 months ago

called up and a very rude lady answered. was trying to ask a few question regarding prices of surgical procedures and was really just looking for some help. the lady asked for my last name and very rudely refused to answer any of my questions without even hearing them out first. told me in a rude tone to go and register my pets before i asked questions without explaining the process or anything to me. difficult to explain but her tone and demeanour was just really rude for no reason- even hanging up on me when i didn’t finish my sentence.

Bad mutherfunster

Had to take our fluffy little man there to be put to sleep. The staff were fantastic and very caring. I recommend them very highly.

Ellie Hayward

5 months ago

I wanted to send a huge, heartfelt thank you to everyone at the practice. I recently had to say goodbye to two of my much-loved guinea pigs :( The kindness and compassion you showed me during both visits were truly phenomenal. Every person, from the moment I walked in to the moment I left, was incredibly kind and understanding. It is clear that you all love our pets as much as we do.

D W

1 year ago

As others have said. Reception staff are very rude and need some customer service training.

Debbie Cross

When our beautiful dog Didi needed a cancerous lump removed from her leg Knotts Yard did a great job and even operated on her the second time when she was 15 years old. Sadly at 16 1/2 we had to make a very difficult decision. The receptionist couldn't have been kinder. Marcus came to the house with a nurse and I was able to spend her last precious moments with her at yhru made it as peaceful as possible. Thank you very much to all the staff. .