Larwood & Kennedy Veterinary Surgeons

- End-of-life care stands out strongly: owners describe sensitive support when saying goodbye to pets, with one reviewer saying they could not imagine dealing with a better team. - Helpful with urgent or unexpected needs: examples include fitting in a referred case when another vet had no availability, helping a visitor to the area with an emergency, and quickly resolving a cat supplement problem for a new contact. - Kind handling and good manner: longer-term clients describe pets being treated “kindly, softly and with knowledge,” and say the team shows empathy when things are difficult.

Larwood & Kennedy Veterinary Surgeons in Dereham is part of CVS. The practice lists RCVS accreditations including “Outstanding” for Client Service and Team & Professional Responsibility, and it also holds Cat Friendly Clinic Silver status. Recent feedback most often highlights sensitive end-of-life support, practical help with urgent or unexpected problems, and a kind approach from both the clinical and reception teams.

Services

•Routine and preventive care: consultations, vaccinations, parasite control, microchipping, neutering, and six-month health checks.
•Nurse-led and support services: nurse clinics, blood pressure checks, anal sac expression, grooming, and nail clipping.
•Diagnostics, dentistry and surgery: diagnostic testing and imaging, an in-house lab, ultrasound, X-ray, dentistry with on-site dental facilities, general surgery, a keyhole (laparoscopic) surgery referral service, and a cardiology referral service.
•Practical services: home visits and pet travel documentation are listed, and the practice treats dogs, cats, rabbits and guinea pigs.
•Emergency arrangements: emergency support is provided by the practice during normal opening hours, with out-of-hours care handled by MiNightVet.
•Examples from recent feedback: reviewers mention quick help obtaining a cat supplement for someone who had not used the practice before, and prompt care for an emergency case while the owner was visiting Norfolk on holiday.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments focus much more on care than cost, though one recent reviewer was unhappy about a follow-up payment call after a medication undercharge was corrected.

People

•Sara (vet) is named in reviews and described as “compassionate and professional” during a dog’s euthanasia.
•Reviews also praise the wider team, including reception staff, for being kind, supportive and helpful during difficult conversations, urgent visits and routine interactions.

Reviews

Google shows 4.5 stars from 171 reviews. Recent feedback is mostly very positive, with a strong emphasis on compassion and helpfulness.

•End-of-life care stands out strongly: owners describe sensitive support when saying goodbye to pets, with one reviewer saying they could not imagine dealing with a better team.
•Helpful with urgent or unexpected needs: examples include fitting in a referred case when another vet had no availability, helping a visitor to the area with an emergency, and quickly resolving a cat supplement problem for a new contact.
•Kind handling and good manner: longer-term clients describe pets being treated “kindly, softly and with knowledge,” and say the team shows empathy when things are difficult.
•A small amount of criticism appears too: one reviewer felt a follow-up phone call about an undercharged medication was handled poorly and also complained about loud slamming doors in the practice.

Reviews for Larwood & Kennedy Veterinary Surgeons

Note: Showing the 10 most recent Google reviews out of 171 we track in total. Recent reviews may not be representative of overall sentiment.

Mags Art

3 months ago

The care at the vet was okay; I have no comparison, but a few days later, the receptionist called me and asked out of the blue, "Can I take payment?" Of course, I'd paid for the entire service at the front desk after the appointment, so I was confused because the receptionist didn't explain the reason for the call, didn't explain what payment was for what, and why. I asked, and she said I'd been undercharged for the medication. I asked for the receipt, which she sent me by email. It turned out I'd been charged incorrectly, so I paid over the phone. She never apologized for their mistake which she should as it is a normal human behaviour, and a must if you run a business, and didn't handle the phone call professionally. Besides, being at the practice itself is absolutely awful because they keep slamming doors, literally constantly, and they're not normal doors. They slam really loudly, which is unpleasant, stressing and actually potentially might damage your hearing.

John Murray-Smith

7 months ago

I have to thank everyone at Larwood and Kennedy. They advised me for the last few years concerning my adopted cat. She was a gentle, affectionate girl, always chatting and nudging you with her head. But her time had come, and with very sensitive help from all the staff, they helped me through that process. I can not imagine dealing with a better team and my warm thanks goes out to everyone there.

Duncan Waters

Matthew L

9 months ago

Super helpful today when I was running low on a supplement for my cat, despite me never having spoken to the practice before; they were very kind and quick to resolve the problem. Thank you.

roger dulson

We were referred here as our vets had no availability, unfortunately our dog had to be put to sleep, the vet (Sara) was really compassionate and professional. Thanks for looking after us at this time . Highly recommend this practice. RIP Clara

Margaret Erskine

1 year ago

Fantastic vets. Down in Norfolk on holiday from Scotland and had an emergency with our wee dog.Could not have been more delighted with all care and advice from this surgery.From receptionist to vets they were diligent and caring.