The Grove Veterinary Clinic – Vets in East Dereham
Clinic Overview
The Grove Veterinary Clinic is a small-animal practice in East Dereham, established in 1984 and part of the CVS Group. It moved into a modern facility in 2021 and offers routine first-opinion care alongside advanced imaging, referral services, home visits and an animal ambulance service. Recent feedback is mixed overall: many owners praise the team’s compassion and friendliness, especially around end-of-life care, while some negative reviews raise concerns about communication, appointment availability and costs.
Services
- •Routine and preventive care: consultations, vaccinations, parasite control, microchipping, six-month health checks, nurse consultations and blood pressure checks.
- •Procedures and treatment: neutering, surgery and dentistry.
- •Diagnostics and referral-level care: in-house diagnostics, MRI and CT scanning, plus referral services including soft-tissue surgery and internal medicine.
- •Everyday practical services: grooming, nail clipping, anal sac expression and pet travel documentation.
- •Home and transport support: home visits and an animal ambulance service. Reviews also mention home euthanasia visits and thoughtful follow-up support such as sympathy cards, paw prints and ashes being returned promptly.
- •Emergency arrangements: emergencies during normal opening hours, with out-of-hours care via MiNightVet.
- •Training: listed as a Veterinary Nurse Training facility.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews are mixed on value: some owners describe the clinic as expensive, including one complaint about £46 for 50 tablets and another about an £860 bill linked to a puppy visit.
People
Named team members mentioned by clients include
- •Samantha (reception): praised for remembering clients and greeting them warmly.
- •Ginny: described as informative and gentle with pets.
More broadly, reviews often speak well of the reception team and describe the vets and nurses as friendly, professional and supportive, particularly during difficult end-of-life appointments.
Reviews
Google shows 4.6/5 from 136 reviews.
- •Many positive comments focus on kind, compassionate end-of-life care, including home visits, sympathy cards, paw prints and ashes being returned quickly.
- •Reception and front-desk service is a regular strength, with owners describing the team as welcoming, helpful and good at making clients feel remembered.
- •Owners also praise the vets and nurses for being friendly, professional and thorough, with questions answered in depth.
- •Negative feedback includes promised call-backs not happening, difficulty getting appointments at the Dereham branch, and some serious complaints about diagnosis, treatment recommendations and pricing.
