The Grove Veterinary Clinic

The Grove Veterinary Clinic is a small-animal practice (established in 1984) that’s part of the CVS Group, and moved into a modern facility in 2021. The website highlights in-house advanced imaging (MRI/CT), referral capability (including soft-tissue surgery and internal medicine), and services ranging from routine preventive care to surgery, plus home visits and an animal ambulance service.

Owner feedback is mixed: many reviews describe strong support around end-of-life care (including home euthanasia, cards, paw prints and ashes returned promptly), while some negative reviews describe serious concerns such as missed promised call-backs after tests, difficulty securing appointments, and one report of a puppy later diagnosed elsewhere after an initial visit and an £860 bill.

Services

Based on the clinic website summary and reviews, services mentioned include

•Routine care: consultations, vaccinations, parasite control, microchipping, six-month health checks
•Nurse-led services: nurse consultations, blood pressure checks
•Procedures: neutering, surgery, dentistry
•Diagnostics and referral-level capability: diagnostics plus MRI and CT scanning; referral services including soft-tissue surgery and internal medicine
•Practical add-ons: grooming and nail clipping, anal sac expression, pet travel documentation
•Home and transport: home visits; animal ambulance service
•Emergency care: emergencies during normal hours; out-of-hours emergency care via MiNightVet (as stated on the website)
•Training: listed as a Veterinary Nurse Training facility

Pricing

Pricing isn’t listed in the provided website summary, but specific costs are mentioned in reviews

•One reviewer reports being quoted £46 for 50 tablets for a medication they said was £22 elsewhere (they describe this as a large markup).
•One reviewer reports a £860 bill during a visit for a puppy that they say was not diagnosed correctly at the time.

People

Named staff mentioned in reviews

•Samantha (reception): one owner says they “normally speak with Samantha on reception” and that she remembers clients and greets them warmly.
•Ginny: one owner says “Ginny cares for my fur baby,” describing informative communication and gentle handling.

Team-level feedback is split

•Several reviews praise the reception team and describe staff being supportive during euthanasia appointments (e.g., handling ashes, paw prints, and follow-up touches like cards).
•A repeated negative review describes promised vet call-backs not happening, requiring the owner to chase for updates after tests.

Reviews

4.6 stars from 134 reviews. “”

•End-of-life care is a standout in multiple reviews: owners mention compassionate support when saying goodbye, including a home visit to euthanise an elderly dog, and aftercare details such as cards, paw prints, a verse, and ashes returned quickly.
•Communication follow-through is a recurring criticism in at least one repeated review: missed promised call-backs after tests, with the owner saying they had to repeatedly chase, delaying treatment.
•Concerns about clinical judgement and pressure around options appear in some negative reviews: one owner reports being told their cat’s injury required surgery/amputation/euthanasia, but says another practice later found it was a sprain; another reports a puppy with parvovirus not being diagnosed during the visit.
•Costs and payment handling are raised negatively by some: one reviewer cites a specific medication price comparison and another describes feeling spoken to harshly when asking about a payment plan.

Reviews for The Grove Veterinary Clinic

Note: Showing the 5 most recent Google reviews out of 134 we track in total. Recent reviews may not be representative of overall sentiment.

Sean Butler

2 months ago

Our dog has been unwell recently and has to have multiple tests. Each time we have been given a day when the vet will call back and without fail each time the day comes and goes with no call. I have to chase multiple times to get any response from the vets despite their multiple promises to call. This delays treatment to our dog and means she is unwell for longer. The mark up on drugs they sell is astronomical, recently they wanted £46 for 50 tablets, when the exact same 50 tablets pack was available on Amazon for £22. Getting an appointment at the Dereham branch is tricky and we have often had to end up going to Fakenham branch instead. Of course when it comes time to pay they are very efficient in getting their money. No delays there.

5 months ago

Simon harvey

a year ago

Absolutely shocking vets, my six month old puppy had parvovirus and after fours hours at the surgery,and a £860.00 bill, they failed to diagnose him and sent him home , he nearly died that night and Roman House vets Heatherset saved his life , diagnosing him in 10 minutes and isolating him and treating him accordingly

Barry Pond

Reception team outstanding

casey clark

DO NOT USE GROVE VETS!! They are only bothered about what money can be made not the welfare of an animal ! I took my cat in as an emergency as I thought he broke his leg , they pulled on it prodded at it then said to my husband they wanted to keep him in to forcefully move it around some more, when we explained we couldn’t afford it but asked if a payment plan was available they then said “well why bring him in if you have now money we aren’t a bank” BECAUSE THE WELFARE OF MY CAT IS MORE IMPORTANT!!! She then said without an x-ray it’s fractured he needs 1.an operation 2. It amputating or 3 EUTHANISING !!!! He’s a healthy cat other than this we took him else were to learn it was a sprain!!!! They wanted to euthanise a healthy cat because of a sprain!!! Absolutely disgusting! They should not be open as they do not care about the animal itself just what money can be made from it. I’m heavily pregnant and the tears this left me in was uncalled for !

Lorna

2 years ago

I can't fault Grove vets in dereham at all. They are really fantastic. The receptionists are always so friendly and welcoming and the vets/nurses are very professional and friendly too. They are always genuinely happy to see our cats everytime we come in and any questions or queries that we have are always answered in depth. A big thank you to you all from us!

Laura Evennett

I’m leaving this review on behalf of my parents they sadly had to say goodbye to Tara our much loved family dog the care that was given by the Dereham grove was outstanding the staff were very compassionate and gentle and the ashes received back quickly along with paw prints and a beautiful verse very much appreciated this kindness at such a difficult time Kind regards Mr and Mrs Spidy

Severine Haenel

My little one is so well looked after here. The staff are amazing and always remember their clients, the vets are also so informative and handle our precious fur babies with love and care. I normally speak with Samantha on reception and Ginny cares for my fur baby. They are actually all amazing. We are always greeted with smiles. Lovely team of people who are all passionate about delivering outstanding customer service.

Pedro

3 years ago

I wanted to add, that this is hands down the best vet I have ever dealt with. Not only did they come out to put down our elderly dog, but sent a loving card. That was so thoughtful. Shame I can't give 6 stars. Fantastic.

Allan Cody

Alas we had to say goodbye to an old family friend this week. The staff were so supportive and went beyond our expectations to make a hard time as easy as it could be. We would really like to say a big thank you for all your kindness and support.