The Grove Veterinary Clinic

The Grove Veterinary Clinic is a small-animal practice in East Dereham, established in 1984, and part of the CVS Group. It moved into a modern facility in 2021, with the practice offering routine first-opinion care alongside advanced imaging, referral services, home visits and an animal ambulance service. Recent feedback remains mixed overall: many owners praise the team’s compassion, especially around end-of-life care, while some negative reviews raise concerns about communication, appointment availability and costs.

Services

•Routine veterinary care: consultations, vaccinations, parasite control, microchipping and six-month health checks.
•Nurse-led and preventive services: nurse consultations and blood pressure checks.
•Procedures and treatment: neutering, surgery and dentistry.
•Diagnostics and referral-level care: in-house diagnostics, MRI and CT scanning, plus referral services including soft-tissue surgery and internal medicine.
•Everyday practical services: grooming, nail clipping, anal sac expression and pet travel documentation.
•Home and transport support: home visits and an animal ambulance service.
•Emergency arrangements: emergencies during normal opening hours, with out-of-hours care via MiNightVet.
•Training: listed as a Veterinary Nurse Training facility.

Recent reviews add some practical examples, including home euthanasia visits and supportive aftercare such as cards, paw prints and ashes being returned promptly.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent reviews are mixed on value: one owner described a medication quote of £46 for 50 tablets and said they had found the same quantity elsewhere for less, while another negative review mentioned an £860 bill linked to a puppy visit.

People

Named team members mentioned by clients include

•Samantha (reception): praised for remembering clients and greeting them warmly.
•Ginny: described as informative and gentle with pets.

More broadly, reviews often speak well of the reception team and describe the vets and nurses as friendly, professional and supportive, particularly during difficult end-of-life appointments.

Reviews

Google shows 4.6/5 from 135 reviews.

•Several positive reviews praise the team’s kind, compassionate handling of end-of-life care, including a home euthanasia visit, a sympathy card, paw prints and ashes returned quickly.
•Friendly front-desk service is a recurring strength, with owners describing the reception team as welcoming and helpful and the vets and nurses as professional and thorough.
•A recurring negative complaint centres on promised call-backs not happening, with one owner also saying it could be hard to get an appointment at the Dereham branch.
•A small number of serious negative reviews allege poor clinical judgement or pressure around treatment options, and some owners also criticise the clinic’s pricing.

Reviews for The Grove Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 135 we track in total. Recent reviews may not be representative of overall sentiment.

Na Na

3 months ago

Been treated badly for years, please fight this system ask for SAR for calls notes, they have lied and then abused the zero tolerance. Vets as expected around this location of families in rural locations but not by choice because they CARE about people's pets

Sean Butler

9 months ago

Our dog has been unwell recently and has to have multiple tests. Each time we have been given a day when the vet will call back and without fail each time the day comes and goes with no call. I have to chase multiple times to get any response from the vets despite their multiple promises to call. This delays treatment to our dog and means she is unwell for longer. The mark up on drugs they sell is astronomical, recently they wanted £46 for 50 tablets, when the exact same 50 tablets pack was available on Amazon for £22. Getting an appointment at the Dereham branch is tricky and we have often had to end up going to Fakenham branch instead. Of course when it comes time to pay they are very efficient in getting their money. No delays there.

Simon harvey

1 year ago

Absolutely shocking vets, my six month old puppy had parvovirus and after fours hours at the surgery,and a £860.00 bill, they failed to diagnose him and sent him home , he nearly died that night and Roman House vets Heatherset saved his life , diagnosing him in 10 minutes and isolating him and treating him accordingly

Barry Pond

Reception team outstanding

casey clark

2 years ago

DO NOT USE GROVE VETS!! They are only bothered about what money can be made not the welfare of an animal ! I took my cat in as an emergency as I thought he broke his leg , they pulled on it prodded at it then said to my husband they wanted to keep him in to forcefully move it around some more, when we explained we couldn’t afford it but asked if a payment plan was available they then said “well why bring him in if you have now money we aren’t a bank” BECAUSE THE WELFARE OF MY CAT IS MORE IMPORTANT!!! She then said without an x-ray it’s fractured he needs 1.an operation 2. It amputating or 3 EUTHANISING !!!! He’s a healthy cat other than this we took him else were to learn it was a sprain!!!! They wanted to euthanise a healthy cat because of a sprain!!! Absolutely disgusting! They should not be open as they do not care about the animal itself just what money can be made from it. I’m heavily pregnant and the tears this left me in was uncalled for !

Lorna

I can't fault Grove vets in dereham at all. They are really fantastic. The receptionists are always so friendly and welcoming and the vets/nurses are very professional and friendly too. They are always genuinely happy to see our cats everytime we come in and any questions or queries that we have are always answered in depth. A big thank you to you all from us!

Laura Evennett

I’m leaving this review on behalf of my parents they sadly had to say goodbye to Tara our much loved family dog the care that was given by the Dereham grove was outstanding the staff were very compassionate and gentle and the ashes received back quickly along with paw prints and a beautiful verse very much appreciated this kindness at such a difficult time Kind regards Mr and Mrs Spidy

Severine Haenel

My little one is so well looked after here. The staff are amazing and always remember their clients, the vets are also so informative and handle our precious fur babies with love and care. I normally speak with Samantha on reception and Ginny cares for my fur baby. They are actually all amazing. We are always greeted with smiles. Lovely team of people who are all passionate about delivering outstanding customer service.

Pedro

3 years ago

I wanted to add, that this is hands down the best vet I have ever dealt with. Not only did they come out to put down our elderly dog, but sent a loving card. That was so thoughtful. Shame I can't give 6 stars. Fantastic.