The Grove Veterinary Hospital & Clinics - Fakenham / MiNightVet Fakenham | Vets in Fakenham, Norfolk

- Many recent reviewers describe prompt access for urgent problems, including out-of-hours appointments within an hour, rapid help for severe vomiting, and quick assessment after an attack injury. - Communication and care are recurring positives, with owners mentioning treatment options being explained clearly, costs discussed openly, and staff being kind with nervous pets. - Several reviews describe serious cases handled with persistence and support, including a life-threatening illness, traumatic injury, and thoughtful bereavement gestures such as a sympathy card and forget-me-not seeds.

The Grove Veterinary Hospital & Clinics - Fakenham / MiNightVet Fakenham is part of CVS and has been established since 1984. It operates as a veterinary hospital with on-site referral facilities including MRI and CT scanning, alongside a dedicated 24-hour emergency service through MiNightVet with full-time night staff. Recent feedback continues to highlight fast access for urgent cases, clear discussion of treatment options, and strong support in serious or emotionally difficult situations, though there are also some complaints about pricing and aspects of handling and sensitivity.

Services

•Emergency and urgent care: 24-hour on-site emergency cover through MiNightVet with dedicated night staff. Recent reviews mention pets being seen within an hour out of hours, urgent vomiting cases being fitted in quickly, and treatment for injuries including wound stapling.
•Hospital and referral-level facilities: veterinary hospital services with on-site referral capability, including MRI and CT scanning.
•Diagnostics and monitoring: diagnostic testing and imaging, with website information also mentioning echocardiology and blood pressure checks.
•Surgery and procedures: soft tissue surgery, orthopaedic surgery, laparoscopy, endoscopy, neutering, and other routine procedures.
•Dentistry: general dentistry, including referral dentistry.
•Routine and preventive care: consultations, vaccinations, parasite control, microchipping, six-month health checks, and nurse clinics. Reviews also mention routine visits such as injections and boosters.
•Additional services: grooming and nail clipping, anal sac expression, pet travel documentation, and home visits.
•Transport support: animal ambulance collection and delivery service.
•Species treated: dogs, cats, rabbits, small mammals such as guinea pigs, hamsters and ferrets, tortoises, and birds including backyard poultry and birds of prey.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews give a mixed picture: some owners praise clear explanation of options with costs attached, while a small number of dissatisfied reviewers describe the clinic as expensive or question whether some investigations were necessary.

People

Recent reviews name vets Simon, Carolina, Honor, Ivo, Honor-May, and Alex, with owners praising clear explanations, persistence in difficult cases, and compassionate care over multiple visits. Victoria is mentioned on reception, though the reviewer noted the name from memory, and reception/front-of-house staff are repeatedly described as welcoming and helpful.

Reviews

Google rating: 4.7/5 from 316 reviews.

•Many recent reviewers describe prompt access for urgent problems, including out-of-hours appointments within an hour, rapid help for severe vomiting, and quick assessment after an attack injury.
•Communication and care are recurring positives, with owners mentioning treatment options being explained clearly, costs discussed openly, and staff being kind with nervous pets.
•Several reviews describe serious cases handled with persistence and support, including a life-threatening illness, traumatic injury, and thoughtful bereavement gestures such as a sympathy card and forget-me-not seeds.
•Negative feedback is present but less common, mainly around pricing, questioned investigations, bereavement sensitivity, and handling of an anxious dog during a booster visit.

Reviews for The Grove Veterinary Hospital & Clinics - Fakenham / MiNightVet Fakenham

Note: Showing the 10 most recent Google reviews out of 316 we track in total. Recent reviews may not be representative of overall sentiment.

Janet Shuttleworth

3 months ago

Thankyou for your care of Candy on Sunday 25th January on her death,your kindness much appreciated,and thank you for your card and the forget me not seeds ,such a kind thought, from Janet and Peter Shuttleworth

Alan Palmer

This morning i visited The Grove so that Ziggy could have an injection. The front of house staff are always excellent but todays review is to mention the young lady who looked after Ziggy. As a senior manager with British Airways i interviewed and took on lots of staff for different roles. The young lady was brilliant, knew her stuff and a real pleasure to meet. Thank you.

Suzie Chilvers

4 months ago

Amazing out of hours vet. Seen within an hour of speaking to them on the phone. So good with our dog who required staples. Options explained with costs attached. Kind staff to Blue who usually hates the vets. Great to know you have a good out of hours vets near by.

jayne Halliwell

The Grove Vets Fakenham are, in my opinion the best vets I have EVER been with. They have always been with us every step of the way during her health and the compassion and care they showed when we recently lost our beloved dog was second none.. I would not hesitate to give them 10 stars + if that was available 🐶❤️🐶

Gossamer Sanchez

5 months ago

AVOID THIS VET - RIP OFF PRACTICE EXPECT TO GET RIPPRD OFF Disgusting rip off - massively inflated charges for unnecessary investigations the Grove is a profit driven business that severely ripped me off. When put to counter review by one of the UK's best veterinary hospitals there was no issue and no need for the Grove's massively overpriced investigations (unnecessary Chest XRAY of my cat with unnecessary anaesthetic). This was unnecessary investigation based on dishonest profit driven assessment - this practice lied to me to make money out of me and put my cat to unnecessary xray and anaesthetic, they would have continued to rip me off with an unnecessary CT scan of my cat had I not sought review of their clinical practice. Be warned - rip off business interested in money, not the care of my cat. Also had extreme rudeness from one of their vets at Swaffham practice. To the practice- I would obviously not post direct identifiers for reasons of data protection.

Jessica Carter

I would like to say thank you to all the vets who have seen my dog Pippin over the last few weeks, Simon, Carolina, Honor and Ivo. They have all provided amazing care and gone above and beyond to make sure he has the best treatment and given us all the options clearly and with compassion.

Dee Desbrow

6 months ago

Our little dog Maisey became very ill suddenly, with suspected Seasonal Canine Illness. The vets at the Grove including Honor-May, Alex and Ivo were so thorough and determined, they never gave up despite how helpless things seemed - thank you so much for saving her life, words can't describe how grateful we are

Julie Herbert

7 months ago

Great experience with The Grove. We were on holiday to a few days in Norfolk so they aren't our normal practice. Had an emergency with my Golden Retriever who had severe vomiting. They saw us in hours of calling..lovely practice, exceptional staff. Thank you especially to Victoria? I hope I remembered your name correctly.... on reception for being so welcoming xx

Richard Dukes

We were on holiday in Norfolk and our Daschund was attacked on the beach by a large dog off the lead and his back leg was injured. We thought it may be broken or his back damaged. The staff were all amazing from booking a quick appointment to seeing the wonderfully kind Vet. Everyone was very supportive as it was quite a traumatic experience. Thank you for your support and help and getting our dog Lucca back to full fitness. A great team.

The Grove Veterinary Hospital & Clinics - Fakenham / MiNightVet Fakenham