The Grove Veterinary Hospital & Clinics - Fakenham / MiNightVet Fakenham | Vets in Fakenham, Norfolk

The Grove Veterinary Hospital & Clinics (MiNightVet) is part of CVS (cvsvets.com) and has been established since 1984. It operates as a veterinary hospital with on-site referral capabilities, including MRI and CT scanning, and runs a dedicated on-site emergency service (MiNightVet) with full-time night staff.

Decision-relevant specifics owners mention include

•Being seen quickly for urgent problems (for example, an out-of-hours case seen within an hour; another urgent vomiting case seen within hours).
•Clear discussions of treatment choices, including explaining options with costs attached (mentioned in an out-of-hours visit where a dog needed staples).
•Managing significant medical cases with persistence (one owner describes vets being “thorough and determined” and “never gave up” in a serious illness case).
•Some owners report the opposite experience: concerns about “massively inflated charges” and “unnecessary investigations” (including an X-ray under anaesthetic), and separate complaints about poor sensitivity around bereavement and handling of an anxious dog.

Services

From the clinic website and reviews, services and facilities mentioned include

•Emergency care: 24-hour on-site emergency service (MiNightVet) with dedicated night staff.
•Hospital/referral-level facilities: MRI, CT scanner, and on-site referral services.
•Diagnostics: diagnostic tests and imaging (including echocardiology mentioned on the website); blood pressure checks.
•Surgery: soft tissue surgery, orthopaedic surgery, laparoscopy, endoscopy; routine procedures such as neutering.
•Dentistry: dentistry services (including referral dentistry on the website).
•Preventive/routine care: consultations, vaccinations, parasite control, microchipping, six-month health checks, nurse clinics.
•Other clinics/services: grooming and nail clipping; anal sac expression; pet travel documentation; home visits.
•Transport support: animal ambulance service with collection and delivery service (as described on the website).
•Species treated (per website): dogs, cats, rabbits, small mammals (e.g., guinea pigs, hamsters, ferrets), tortoises, and a range of birds (including backyard poultry and birds of prey).

People

Names mentioned in recent reviews include

•Vets: Simon, Carolina, Honor, Ivo, Honor‑May, Alex. Owners describe them providing clear options and explanations, and “going above and beyond” during treatment over multiple visits. One owner credits Honor‑May, Alex and Ivo with persistence in a serious illness case where they “never gave up.”
•Reception: a receptionist named Victoria is singled out by one reviewer for being welcoming during an urgent visit (name recalled with some uncertainty). Another reviewer (who was otherwise unhappy with clinical handling of an anxious dog) also described reception staff as “lovely and welcoming.”

Reviews

4.7 stars from 314 reviews.

•Speed of access for urgent problems is repeatedly mentioned (seen within an hour out of hours; seen within hours for severe vomiting; rapid appointment after an injury).
•Communication about choices and costs: one out-of-hours reviewer describes options being explained with costs attached; another mentions being given all options clearly and with compassion.
•High-stakes care stories: several reviews describe successful outcomes after serious illness or injury (including staples for a wound and recovery after a traumatic leg/back injury).
•Conflicting experiences on cost and decision-making: one reviewer alleges unnecessary, high-cost investigations (including chest X-ray under anaesthetic and proposed CT), while other reviewers describe thorough care and clear options.
•Concerns about sensitivity and handling: two negative reviews describe lack of compassion during a bereavement visit and poor handling of an anxious dog (including taking the dog into a room with multiple strangers and separating the dog from the owner), contrasted with multiple reviews praising kindness and support.

Reviews for The Grove Veterinary Hospital & Clinics - Fakenham / MiNightVet Fakenham

Note: Showing the 5 most recent Google reviews out of 314 we track in total. Recent reviews may not be representative of overall sentiment.

Suzie Chilvers

3 weeks ago

Amazing out of hours vet. Seen within an hour of speaking to them on the phone. So good with our dog who required staples. Options explained with costs attached. Kind staff to Blue who usually hates the vets. Great to know you have a good out of hours vets near by.

jayne Halliwell

4 weeks ago

The Grove Vets Fakenham are, in my opinion the best vets I have EVER been with. They have always been with us every step of the way during her health and the compassion and care they showed when we recently lost our beloved dog was second none.. I would not hesitate to give them 10 stars + if that was available 🐶❤️🐶

Gossamer Sanchez

a month ago

AVOID THIS VET - RIP OFF PRACTICE EXPECT TO GET RIPPRD OFF Disgusting rip off - massively inflated charges for unnecessary investigations the Grove is a profit driven business that severely ripped me off. When put to counter review by one of the UK's best veterinary hospitals there was no issue and no need for the Grove's massively overpriced investigations (unnecessary Chest XRAY of my cat with unnecessary anaesthetic). This was unnecessary investigation based on dishonest profit driven assessment - this practice lied to me to make money out of me and put my cat to unnecessary xray and anaesthetic, they would have continued to rip me off with an unnecessary CT scan of my cat had I not sought review of their clinical practice. Be warned - rip off business interested in money, not the care of my cat. Also had extreme rudeness from one of their vets at Swaffham practice. To the practice- I would obviously not post direct identifiers for reasons of data protection.

Jessica Carter

I would like to say thank you to all the vets who have seen my dog Pippin over the last few weeks, Simon, Carolina, Honor and Ivo. They have all provided amazing care and gone above and beyond to make sure he has the best treatment and given us all the options clearly and with compassion.

Dee Desbrow

a week ago

Our little dog Maisey became very ill suddenly, with suspected Seasonal Canine Illness. The vets at the Grove including Honor-May, Alex and Ivo were so thorough and determined, they never gave up despite how helpless things seemed - thank you so much for saving her life, words can't describe how grateful we are

2 months ago

Julie Herbert

Great experience with The Grove. We were on holiday to a few days in Norfolk so they aren't our normal practice. Had an emergency with my Golden Retriever who had severe vomiting. They saw us in hours of calling..lovely practice, exceptional staff. Thank you especially to Victoria? I hope I remembered your name correctly.... on reception for being so welcoming xx

Richard Dukes

We were on holiday in Norfolk and our Daschund was attacked on the beach by a large dog off the lead and his back leg was injured. We thought it may be broken or his back damaged. The staff were all amazing from booking a quick appointment to seeing the wonderfully kind Vet. Everyone was very supportive as it was quite a traumatic experience. Thank you for your support and help and getting our dog Lucca back to full fitness. A great team.

krisa cummings

My daughter’s cat was taken to this veterinary practice after being hit and killed. Sadly, we experienced no compassion from the staff when we arrived. We were made to wait in the communal waiting room while they prepared my daughter’s cat for her to say goodbye. When she was ready to leave, the receptionist began asking deeply personal and emotional questions about how she wanted her cat to be handled—right there in front of other clients and their pets. We were told they were “very busy” and that we would just have to wait for someone to speak with us. There was no kindness, understanding, or sensitivity—just a quick eagerness to hand over the cremation pack. Absolutely appalling.

Jade Tipping

5 months ago

Would not recommend this vet practice at all, especially to those with an anxious dog. Have been going here for 4 years with my dog, by now they should know she is anxious and how to approach her. Upon my visit for her boosters, I told them she did not like being restrained and is better with a vet/nurse who is confident around bigger / anxious dogs. The vet/nurse we had was visibly nervous jumping every time my dog moved - she was moving to stand behind me not toward the vet. I suggested putting a muzzle on her as I could see that the vet/nurse was anxious. The vet/nurse suggested taking my dog to a different room without me as she might be more calm, I agreed - they got me to walk my dog to this room and in the room was 4 other people - strangers to my dog which OBVIOUSLY made her more anxious. They proceeded to drag my dog away from me as I left the room. Anyone with an anxious dog will understand that this is disgusting practice from people who are supposed to know about dogs and other animals. I will not be bringing my dog back here, I am appalled by how she was treated. Get vets that are confident with all animals not just small ones and puppies. The only positive I have to say is that the reception staff are lovely and welcoming.

The Grove Veterinary Hospital & Clinics - Fakenham / MiNightVet Fakenham