Vets4Pets Kings Lynn

Vets4Pets Kings Lynn is part of the Vets4Pets chain and operates from inside a Pets at Home store. The clinic is set up for a broad range of routine and surgical work, with on-site facilities listed including an operating theatre, in-house laboratory, digital X‑ray, ultrasound, an oxygen chamber, and separate cat/dog waiting areas and wards (including isolation).

It also states it provides emergency cover even when the clinic is closed, and it is a Veterinary Nurse Training facility. Recent reviews are mixed: some owners describe rapid stabilisation for a very unwell cat (fluids and potassium, plus a follow‑up call a week later), while others report administrative errors, difficulties escalating complaints, and concerns about recommended surgery and aftercare.

Services

Services and capabilities mentioned on the clinic website include

•Diagnostics and monitoring: in‑house laboratory testing (biochemistry, haematology, electrolyte assessment), blood pressure monitoring, digital X‑ray, ultrasound, Tonopen (eye pressure testing)
•Surgery and procedures: soft tissue surgery, ear surgery, dentistry, anaesthesia, operating theatre
•In-patient/support facilities: hospital ward, isolation unit, oxygen chamber; separate dog & cat wards and isolation units
•Preventive/routine care: microchipping, prescriptions/medication, nurse clinics, weight clinic, nutritional advice
•Species/case types explicitly mentioned: rabbit medicine and testing; small mammal medicine and surgery
•Other support: bereavement support
•Groom Room is listed on the website
•Emergency care: the website states emergency cover is available even if the clinic is closed
•Health Plans are listed (details/prices not provided in the available information)

Pricing

•One reviewer reports a fee of £63 for their visit (they felt the service was not worth that cost).

People

Named team members from the clinic website

•Tamara Vela Gil (Head Vet) — the site describes experience in small animal and exotic medicine, with a stated bias toward avian and small mammal medicine and surgery; the bio also notes lectures given on bird/small mammal emergency medicine, husbandry, anaesthesia and surgery.
•Ali Coombes (Clinical Practice Manager, RVN) — the site describes her as a registered veterinary nurse and clinical coach.

Staff experiences mentioned in reviews (not always named)

•One owner praised a vet described as “efficient and helpful” during repeat visits.
•Another owner described the clinic calling a week after treatment to check in on their cat after the clinic provided fluids and potassium the same day.
•A different reviewer felt a vet handled their cat awkwardly/aggressively during an exam, particularly around mouth checking.

Reviews

Google rating: 4.4 stars from 325 reviews.

•Administration and complaints handling: multiple reviews allege record/administration errors and say they struggled to get responses or speak to a manager.
•Money/value concerns vs. positive outcomes: some reviewers describe the practice as focused on payment, while others say costs were good when on a health plan and report strong clinical results (including stabilising a very unwell cat with fluids/potassium and follow‑up contact).
•Clinical decision-making concerns in some cases: one review describes changing diagnoses, pressure toward expensive surgery, complications, and dissatisfaction with aftercare and insurance guidance.
•Handling/communication varies by clinician: one owner praised an “efficient and helpful” vet; another reports poor cat handling and felt empathy was missing.

Reviews for Vets4Pets Kings Lynn

Note: Showing the 5 most recent Google reviews out of 325 we track in total. Recent reviews may not be representative of overall sentiment.

Peter Webb

3 months ago

Please avoid this Vet practice! They constantly make administration errors, not updating records and they then take no ownership or responsibility for their own mistakes. If you try to complain they're not interested, there is NEVER a manager to speak to so you email them and the never get a response. Then you try the Head Office who just refer you back to the Practice!!! Absolutely appalling service. If you're thinking of going here please don't bother!!!!!

a month ago

Kings Lynn Community Cinema Club

4 months ago

Very good experience today with the very efficient and helpful Portugese vet, the second visit in three weeks.

Sonia and Phil

AVOID 100% I won’t be coming back here after my recent Experience

Kerry Preston

10 months ago

Absolutely terrible service no caring support just wanted u in and out and nothing but money money money out of you AVOID at all measure

Marky B

THIS IS TO EVERYONE THINKING ABOUT TAKING THERE PETS TO VETS4PETS STAY WELL CLEAR ALL THEY CARE ABOUT IS GETTING THE MOST OUT OF YOUR HARD EARNED MONEY TOTAL JOKERS STAY AWAY YOUVE BEEN WARNED .

Kayley Ford

a year ago

Best vets I've been to. They care about my cat and they're always helpful. If you have health plan with them them costs are good and much cheaper than elsewhere and everytime I bring my cat in they fuss him and make him comfortable. Recently I had to go to out of hours for vet help as my cat was very unwell, we thought we would lose him, we spent thousands and they couldn't find anything wrong or help, we went back to vets4 pets and they suggested why he may be ill immediately, saw he didn't seem well and instantly got him set up for fluids and potassium and called me back as soon as they'd sorted him. I came back later that day and after a week of worry and tears he seemed much more himself. They saved him. The vet called a week later to check in that he was okay and said they'd been thinking about him and wanted to know, they didn't have to call but they did. They honestly care so much and it makes a difference. Whole heartedly recommend this for anyone who wants the best for their pet

Rowanna Sands

Took my cat in, first time at this vets. The vet didn’t seem like he knew how to handle cats and was very awkward with her. He did admit that earlier in the day someone else had a cat that wasn’t as friendly and docile as ours, showing us his hand which had the tiniest cut, and I do understand being a little shaken, but a vet should be able to deal with that. He was also quite aggressive when looking in her mouth. I understand that he needs to get the job done from a medical perspective but when taking a pet in to the vets you also expect a level of care and empathy which I felt was missing; this is my pet and not a farm animal. I was given a diagnosis and treatment method, and it is too soon for me to comment on that. I have no doubt that their other vets are fine and perhaps this vet is simply more of a dog person, but my partner was very agitated watching him handle our cat and we will not be going back to this establishment. Service was definitely not worth £63

Callum Morton

3 years ago

Until October last year I couldn't really fault this veterinary practice but from October to say I'm disgusted would be an understatement... they initially diagnosed my dog with one issue, then diagnosed her with another, then pushed an expensive surgery on us which led to complications, then we found out that the original issue was still there and had not been dealt with. They gave us advice on our insurance policy and assured us that the procedure would be covered and it isn't, their lack of interest in my dogs aftercare is shocking and their only concern now is getting the money owed to them. Ive had a second opinion and a third on my dog and they've deemed the behaviour of this practice poor and unprofessional, they've found more issues and diagnosed things completely differently to how this practice did... best thing I can say is don't, ever, ever use this practice for your dog's safety