Animed Direct Ltd

Animed Direct Ltd in Diss, Norfolk appears to operate primarily as an online supplier of pet food, prescription diets and some pet medications, rather than a traditional walk-in veterinary practice. Delivery is a major part of the customer experience, and recent feedback remains heavily focused on delayed dispatch, stock problems and packaging issues. There is also some positive feedback about the usefulness of its product information, particularly around diabetic dog food and treats.

Services

•Online ordering and delivery of pet food, including veterinary and prescription diets for cats and dogs. Products mentioned by customers include Royal Canin Urinary S/O, Royal Canin Hydrolysed dog food, Royal Canin SO cat food, and Harringtons 12kg bags.
•Supply of some pet medications, with reviews mentioning tablet orders and a cat medication order including Solensia.
•Customer support by phone and email for order queries, stock issues, dispatch delays, refunds and callback requests.
•Pet food guidance and product information, with one reviewer specifically praising the information available on diabetic dog food and treats.

Pricing

No published pricing information is currently available for this clinic.

People

Michelle and Wayne are the only named team members mentioned in customer feedback, both in relation to a customer service complaint about stock and refund handling.

Reviews

Google shows 2.4 stars from 438 reviews. Recent written feedback is mostly negative, with complaints centred on fulfilment and customer service rather than the product range itself.

•Delivery delays are a recurring issue: reviewers describe orders missing the stated 2–4 day window, express delivery not being dispatched promptly, and some orders still not arriving more than a week after purchase.
•Stock and fulfilment problems appear repeatedly: customers report items shown as available later being found out of stock, or medication being removed from an order after purchase.
•Packaging and order accuracy are also criticised: recent comments mention weak boxes, ripped or open parcels, dented tins, and one complaint that a tablet order contained fewer tablets than expected.
•Customer service sentiment is largely poor, though not uniformly so: reviewers describe slow responses, missed callbacks and disputes over refunds, while one positive review praised the free information on diabetic dog food and treats and said it helped with managing a dog's diabetes.

Reviews for Animed Direct Ltd

Note: Showing the 10 most recent Google reviews out of 438 we track in total. Recent reviews may not be representative of overall sentiment.

Sherralyn Drury

1 month ago

WARNING- Count your tablets as soon as… WARNING- Count your tablets as soon as you receive your order! I ordered 70 tablets at 1/2 per day, so they should have lasted 140days. They ran out after just 70 days!! This meant that only 35 tablets had been dispensed. When I complained to Animed, they refused to accept the shortfall as it had been more than 14days (as stated in their T's&C's). I then pointed out that my latest order of 50 tablets (this was correct as I counted them) filled the bottle to the top and that it was impossible to fit 70 in the same sized bottle, however, they still refused the accept that my previous order had been incorrectly dispensed. Very poor customer service. I won't be using then again.

Mr. Boo

I ordered prescription dog food and paid extra for express delivery, but the order was not dispatched for several days. Because the food was urgent, I had to purchase it from another store. Communication was slow and unhelpful, and I was only refunded the express shipping after contacting them multiple times. Based on this experience, I would advise other buyers not to rely on the delivery speed, especially when the item is urgent.

Kate Kent

Don't waste your time with this incompetent company. Just shop elsewhere.

Chris Dunkley

Ordered dog food on Thursday, had an email from animed to state 48hr delivery. Not turned up, animed blaming their courier . Sorry my contract is with animed and not with the courier. Not happy as it is vets recommended food we need.

ANN MAPPIN

My dog was recently diagnosed with diabetes. I was worried and spent hundreds at the vets. I went on line and searched Animed. The info I recieved re diabetic dog food and treats was fantastic and free. I now have my dogs diabetes under control. Thankyou ANIMED, you you saved me a lot of money but more importantly you saved my dogs life.

Tom Harrison

3 months ago

Was using Animed for a while until out the blue they’ve stuck the price of my pets Royal Canin So food up by more then 15% in the space of a week which he needs due to medical conditions, it’s was already £39 for 48 pouches and he needs 3 a day It’s now £46 and for someone who has been put in a situation where they have to deal with it for the sake of a cats health they know how to make things even harder

Hayley Magee

I will not use these again. Twice I have used them and both times they took forever to deliver. I would advise anyone to order elsewhere.

11whitegold58

Order took longer than my usual supplier, too much empty space in the box resulting in damage to box (ripped and open) and dented tins. Ordered 12kg Harringtons for a friend and 36 tins of Royal Canin Hydrolised Dog Food for my dog. Box was too weak to carry that amount of weight

Luke F

4 months ago

Ordered my dog food from animed for first time, delivery states 2 to 4 days. After 5 days I hadn't received it and noticed not even received a dispatch notice , tried calling on Friday midday and states office shut. Email sent and got reply the next afternoon saying been delay dispatching and will add to priority list, 8 days after ordering still not received goods. Looking at all recent reviews seems I'm not the only one

Ciara Marsh

Animed are a poor organisation lack of care for customer satisfaction- to add onto my one star review from trust pilot I asked two days ago to be called regarding a massive error made on my order get an email to say they have removed an item of medication off my order that my cat relies on held back her solensia which is a time constraint product to administer I asked to be called to discuss over the phone two days later still no phone call GO ELSE WHERE THEY DO NOT CARE ABOUT YOUR ANIMALS OR YOURSELF AS A CUSTOMER THEY MASSIVELY PUT SHAME ON THE VETERINARY WORLD- I will continue to be posting updates on my case until someone calls me and I will be calling every day because what your doing is allowing my cat to suffer NOT FROM MY OWN DOING MAY I ADD AS I ORDERD MY ITEMS WELL IN ADVANCE SORT IT OUT!!!