Cherry Tree Vets – Vets in Diss
Clinic Overview
Cherry Tree Vets is a general practice in Diss with on-site diagnostics and surgery, including digital X-ray, microscopy and a modern surgical theatre, and it states that 24/7 emergency care is available. Recent reviews describe owners being fitted in quickly for urgent problems, including short-notice care for a stray cat and treatment for a very unwell cat with a blocked bladder. Feedback is largely positive about clear communication, kindness and support during stressful situations, though there is also a serious negative review alleging misdiagnosis and high costs.
Cherry Tree Vets is a general practice in Diss with on-site diagnostics and surgery, including digital X-ray, microscopy and a modern surgical theatre, and it states that 24/7 emergency care is available. Recent reviews describe owners being fitted in quickly for urgent problems, including short-notice care for a stray cat and treatment for a very unwell cat with a blocked bladder. Feedback is largely positive about clear communication, kindness and support during stressful situations, though there is also a serious negative review alleging misdiagnosis and high costs.
Services
- •Diagnostics and imaging: The practice lists digital X-ray and microscopy for on-site investigation and diagnosis.
- •Surgery and procedures: Website information says the clinic has on-site surgical facilities for routine and urgent treatment. Reviews also mention dental extractions, with the procedure explained clearly beforehand.
- •Emergency and urgent care: The clinic states that 24/7 emergency care is available. Recent reviews describe being seen promptly for urgent cases, including a stray cat at short notice and treatment for a cat with a severe blocked bladder.
- •End-of-life support and aftercare: Reviews describe compassionate help when a pet had died, including guidance around cremation arrangements.
- •Ongoing care and support: Reviewers mention continued help with longer-running problems, including support for a cat with thyroid issues.
- •Links with local cat welfare support: One reviewer says the practice works closely with Feline Care (East Harling) to help cats in need.
Pricing
No published pricing information is currently available for this clinic.
People
- •Dr Alba Troya (surgeon): Praised for explaining a dog’s dental extraction in detail and helping the owner feel reassured.
- •Dr Anh Phuong Bui (vet): Mentioned very positively for empathy, clear communication and helping both pet and owner stay calm during a stressful visit.
- •Marie (role not stated): Repeatedly credited for kind, sensible and unbiased advice, along with support for dogs with different needs and for a cat through serious illness and thyroid problems.
Reviews
Cherry Tree Vets has a 4.1-star Google rating from 124 reviews.
- •Recent feedback is mostly very positive about the team’s kindness, patience and communication, with owners saying they were kept updated and given clear explanations.
- •Several reviews describe the practice handling stressful or urgent situations well, including emergency appointments, a blocked bladder case, and short-notice care for a stray cat.
- •Owners also highlight supportive care around difficult moments, including bereavement, cremation arrangements and reassurance during treatment decisions.
- •There is also a serious negative review alleging misdiagnosis, high costs and poor care, which sits in contrast to the more positive experiences described by other reviewers.
