Clinic Overview
Cherry Tree Vets is set up as a general practice with on‑site diagnostics and surgery (digital X‑ray, microscopy, a modern surgical theatre) and states it can provide 24/7 emergency care. In the latest reviews, owners describe being fitted in quickly for urgent problems (including a Saturday morning emergency and short‑notice care for a stray cat), and also mention dental extractions with the procedure explained in detail. Feedback is mostly positive about explanations and support during stressful situations, but there is also a serious negative report alleging misdiagnosis and high costs, so experiences appear mixed.
Cherry Tree Vets is set up as a general practice with on‑site diagnostics and surgery (digital X‑ray, microscopy, a modern surgical theatre) and states it can provide 24/7 emergency care. In the latest reviews, owners describe being fitted in quickly for urgent problems (including a Saturday morning emergency and short‑notice care for a stray cat), and also mention dental extractions with the procedure explained in detail. Feedback is mostly positive about explanations and support during stressful situations, but there is also a serious negative report alleging misdiagnosis and high costs, so experiences appear mixed.
Services
- •On‑site imaging and diagnostics (website lists digital X‑ray and microscopy for quicker diagnosis).
- •On‑site surgery including routine operations and treatment when urgent care is needed (website).
- •Emergency treatment / urgent appointments: the website states 24/7 emergency care is available; reviews mention being seen promptly for an emergency and being fitted in at short notice.
- •Dental work: owners specifically mention teeth extractions and detailed pre‑op explanation (review).
- •Support around euthanasia and after-death arrangements: reviews describe guidance and help when a pet had died and the family wanted cremation.
- •Working with external cat welfare support: one review says the practice works closely with Feline Care (East Harling) to help cats in need.
People
- •Dr Alba Troya (surgeon): mentioned in a review for explaining a dental extraction operation in detail, which the owner found reassuring.
- •Dr Anh Phuong Bui (vet): praised for taking extra time to keep both pet and owner calm during a stressful visit and for being very informative.
- •Marie (role not stated): repeatedly credited (with “her team/staff”) for sensible, unbiased advice, supportive handling of dogs with different needs, and helping a cat through a serious illness and ongoing thyroid problems.
Reviews
4.1 stars from 121 reviews. The - Clear explanations and decision support: owners mention procedures being described in detail and advice framed as “unbiased” and “sensible.”
- •Urgent cases fitted in quickly: examples include being seen straight away for an emergency (including on a Saturday morning) and short-notice urgent care for a stray cat.
- •Support during difficult moments: several reviews focus on bereavement, end-of-life care, and practical help arranging cremation.
- •A serious negative account: one reviewer reports a misdiagnosis that they say cost “hundreds of pounds” and that their pet was euthanised at another hospital days later, alleging poor care and a focus on money—this conflicts with other reports of supportive, pet-first care.
Special Services
Animals Treated at Cherry Tree Vets
Animals We Treat
Companion Animals
Pricing at Cherry Tree Vets
Opening Hours – Cherry Tree Vets
Opening Hours
Hours
Reviews for Cherry Tree Vets
Note: Showing the 5 most recent Google reviews out of 121 we track in total. Recent reviews may not be representative of overall sentiment.
Steve Rogers
2 weeks ago
Just recently registered our dog 'Cooper' with Cherry Tree Vets and discovered he needed teeth extracted, the professionalism and kindness went above and beyond our expectations. The surgeon, Dr Alba Troya explained the operation in detail, of which we appreciated and the whole team at Cherry Tree were very understanding and reassuring. However, special thanks goes to the wonderful Dr Anh Phuong Bui. She treated 'Cooper' like he was her own and went the extra mile to make sure both of us felt comfortable and calm. Her empathy and kindness during a stressful visit made all the difference. She was extremely informative and very professional, we would never use anyone else in the future, a beautiful person inside as well as out, thank you so much Anh.
Julie Taylor
a month ago
I cannot recommend Marie and her team highly enough. Everyone there is kind, considerate and professional. We have always had good, unbiased, sensible advice. Our dogs’ needs are very different but each has their needs met in a kind and supportive environment. I love the fact that no matter what, the pet’s needs come first. All members of staff are lovely with our dogs, everyone very much has the same values and gentle approach to animals. We are so grateful to have found them.
Cindy Monger
2 months ago
My cat Bella was really ill last year and Marie and her staff save her life and she is not doing to good this year as she has got thyroid problems now. They are very helpful and have been very supportive to me and Bella
Cindy Monger
5 months ago
My cat Bella was really ill last year and Marie and her staff save her life and she is not doing to good this year as she has got thyroid problems now. They are very helpful and have been very supportive to me and Bella
Paul Harber
6 months ago
Very helpful
David Pugh
7 months ago
Just lost my beloved Georgie aka Fluffykins, every aspect of care and advice was dealt with expertly, everything described and explained. Thanks for everything, run free Fluffykins
Caroline Lord
4 months ago
Disgusting vets! Misdiagnosed my pet costing me hundreds of pounds. He had to be put to sleep by another veterinary hospital a few days later Absolutely no care given. Only interested in ££s. Stay Away if you love your pets!
Shona Lingham
5 months ago
My dog had passed away and we were not sure what we needed to do as we wanted to get him cremated. I contacted Cherry Tree Vets who were perfect, they saw us straight away and were so lovely with me and my kids. I could not recommend them enough. Thanks
Jason Vettraino
6 months ago
Super friendly staff, nurse and vet helped to give urgent care to a stray cat at short notice. They work closely with Feline Care (East Harling) to help cats in need. Thanks for all the support today!
Cathy Farr
9 months ago
Veterinary emergency while on holiday. Very prompt, attentive and professional. Fitted us in straight away - on a Saturday morning! Dog now on the mend and we were able to enjoy the rest our our stay worry-free. Recommended.
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