Uplands Way Veterinary Clinic

Uplands Way Veterinary Clinic in Diss, Norfolk is a VetPartners practice. It offers a mix of routine and urgent veterinary care, with reviews consistently highlighting a friendly, professional team, calm handling of nervous pets, and compassionate support during difficult end-of-life appointments. Recent feedback also points to helpful advice from the vets and a positive first-visit experience for new clients.

Services

• •Urgent and emergency care: Owners mention prompt treatment in emergencies, same-day urgent appointments, and clear updates when emergency cases affect waiting times.
• •Routine veterinary care: Reviews mention annual boosters, general health advice, diet guidance, and ongoing care for dogs and cats over many years.
• •Diagnostics and treatment: One recent review describes a same-day case involving sedation, X-rays and an operation for a lame dog.
• •Repeat prescriptions and medication management: Clients mention helpful reminders to order repeat medication.
• •Nurse-led handling and practical care: Nail clipping is specifically mentioned, including patient handling for a dog that strongly dislikes vet visits.
• •End-of-life care: Multiple reviews describe compassionate euthanasia support, including keeping pets relaxed and mention of a dedicated bereavement room.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Known examples include £74 for an annual booster and a health plan under £20 a month that one owner says includes flea and worming treatment, annual vaccinations and more. Reviews on cost are mixed: one client felt prices were high, while others describe the health plan as great value.

People

• •Ebony and Charlotte are specifically thanked in a recent review for their compassionate support during a dog’s euthanasia appointment, with the owner saying they helped make the passing peaceful and stress-free.
• •The nursing team is praised for patience and skill, including successfully clipping the nails of a very anxious dog.
• •The vets are repeatedly described as helpful, professional and knowledgeable, with reviews mentioning useful advice on wellbeing and diet.
• •Reception and care team members are also noted for a friendly welcome and supportive manner.

Reviews

Google rating: 4.4/5 from 146 reviews.

• •Many reviewers describe the team as friendly, professional and caring, with several saying they have stayed with the practice for years.
• •Recent feedback highlights helpful veterinary advice, including guidance on general wellbeing and diet, and a strong first impression from new clients.
• •Reviews mention prompt urgent care, including same-day treatment for a lame dog, and good communication when emergencies caused short delays for other appointments.
• •Owners also praise the clinic’s calm handling of nervous pets and its compassionate end-of-life care, with Ebony and Charlotte singled out for their support in one particularly emotional review.