Dog & Cat Vets in Poringland

## Summary Three Rivers Vets is part of a multi-surgery veterinary group (on its website, the practice traces its history back to 1935). Recent reviews suggest the branch experience is geared around routine care and supportive end-of-life care, with out-of-hours arrangements available (the website states out-of-hours care is provided via surgery-specific contact routes). Owners often mention a welcoming reception and patient handling during appointments (including annual vaccinations), but there are also criticisms about high costs since the practice was “bought out” (named in one review as IVC) and one detailed complaint about inappropriate reception comments during a euthanasia visit. ## Services - **Out-of-hours care**: The website states out-of-hours care is available, with arrangements provided via surgery-specific contact information. - **Vaccinations / annual boosters**: Mentioned in a review describing a dog’s “yearly jab.” - **Euthanasia / end-of-life care**: Described in a review involving an 18-year-old cat being put to sleep. ## People - **Tina Mills (receptionist, named in a review)**: One owner says they are “always made very welcome” by her and found her “kind and very helpful” during visits. - **Unnamed vet (role inferred from review)**: One review about a dog’s yearly vaccination says the vet was “very patient” with an excited dog. ## Reviews **Google rating: 4.7 stars from 84 reviews.** Themes below are drawn from the latest written reviews available to us. - Multiple owners describe a **warm welcome at reception** and **friendly, efficient** practice staff. - **Handling and manner with pets** is noted in a practical way (e.g., a vet being *patient* during a vaccination for an excitable dog). - One owner reports a **negative experience during a euthanasia appointment**, describing a receptionist comment as lacking empathy, and adds they made an official complaint but **didn’t receive a response**. - Another reviewer says costs became **“very expensive” after being bought by IVC**, while still describing the staff as “nice.”