Dog & Cat Vets in Rackheath

## Summary Rackheath Vets is an **independent** small-animal clinic, and the information available suggests it’s set up for both **routine care and urgent same-day work-ups**. The website lists services such as **in-house referrals**, **surgery**, and **out-of-hours care**, and recent reviews repeatedly describe dogs being **seen urgently** with **diagnostics (scans and blood tests)** and a **treatment plan within hours**. Owners also mention **clear cost communication** (estimates provided before work is done) and a **facility layout that separates cats and dogs/other animals** in the waiting area. ## Services Based on the clinic website summary and the latest reviews, Rackheath Vets offers: - **General veterinary care** for **dogs, cats, and rabbits** - **Emergency appointments** and **out-of-hours care** (listed on the clinic website) - **Diagnostics mentioned in reviews:** scans and blood tests as part of urgent investigations - **Surgery** (website) including **spay surgery** (mentioned in reviews) - **Dental care** (website) - **Vaccinations** (website) - **Microchipping for cats** (website) - **Animal Health Certificates** (website) - **Nurse clinics** (website) - **Puppy parties** (website) - **Repeat prescriptions** and **insurance support** (website) - **In-house referral service** (website) - Listed specialties on the website: **veterinary physiotherapist** and **small animal dermatology** ## People Named team members mentioned by reviewers: - **Jade (vet)**: described as “excellent & caring” during a first visit after transferring from another practice. - **Natalie (vet)**: praised for being **informative about kitten care** and for **involving children** during the appointment. - **Owen**: named in relation to a **dog’s spay**. Across multiple reviews, owners specifically point to: - **Reception staff** being welcoming and helpful during registration and appointments. - Clinicians **listening to concerns** and continuing **trials for ongoing skin problems** in a cat (suggesting structured follow-up rather than a one-off visit). - **Up-front estimates** provided before tests and procedures (mentioned during an emergency work-up and subsequent operation). ## Reviews **Google rating: 4.8 stars from 172 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Same-day urgent care and fast diagnostics:** owners describe being seen the same day, with **scans, blood tests, other checks**, and a plan (including antibiotics) put in place quickly; one review mentions a **diagnosis within ~3 hours**. - **Clear communication about costs:** one owner notes being given an **estimate at every step** before work was undertaken. - **Support through emergencies and surgery:** reviews mention a dog becoming suddenly very unwell, multiple follow-up visits, and an **operation**, alongside ongoing advice and reassurance. - **Facility experience:** one review highlights a **spacious, very clean reception area** with a **separate area for cats and dogs/other domestic animals**. - **Not pushing unnecessary visits:** one owner reports being reassured they **didn’t need to bring their dog in**, specifically to avoid spending money unnecessarily. - **Taking on unusual cases:** one review says the clinic **took over care of an injured pigeon** someone found.