The Grove Veterinary Hospital & Clinics - Swaffham | Vets in Swaffham, Norfolk

The Grove Veterinary Hospital & Clinics – Swaffham appears to be part of CVS (the practice email uses the `cvsvets.com` domain). The practice website for The Grove describes a broad small‑animal service offer (including surgery, diagnostics and dentistry), plus emergency/out‑of‑hours cover and referral-level work within the wider group.

The Grove Veterinary Hospital & Clinics – Swaffham appears to be part of CVS (the practice email uses the cvsvets.com domain). The practice website for The Grove describes a broad small‑animal service offer (including surgery, diagnostics and dentistry), plus emergency/out‑of‑hours cover and referral-level work within the wider group.

From the latest reviews available, owners highlight a few very specific experiences: a nurse collecting an injured duckling and later returning it to its mother after it improved; support around end‑of‑life care including being allowed to visit out of hours and receiving keepsakes (card, paw prints, fur clipping); and routine care such as neutering. Reviews also include a sharp negative account alleging poor handling of an injured stray cat and an insensitive process when bringing in a deceased dog—so experiences appear mixed.

Services

Services listed on the practice website include

•Consultations and routine check-ups (including “six month health checks”)
•Vaccinations, parasite control, microchipping
•Neutering (also mentioned in reviews)
•Dentistry
•Surgery (general listing)
•Diagnostic tests & imaging (general listing; the wider practice also states it has MRI and CT)
•Nurse clinics
•Blood pressure checks
•Grooming & nail clipping; anal sac expression
•Pet travel documentation (GB)
•Home visits
•Emergency & out-of-hours care (the practice website states 24/7 emergency availability and an on-site dedicated night service; this should be read alongside the Google listing’s routine-hours presentation, which differs)

Wider-practice referral capabilities described on the website include dermatology, endoscopy, laparoscopy, echocardiology imaging, orthopaedic surgery, soft tissue surgery, and general medicine (presented as referral services within the group).

People

No individual vets or nurses are named in the provided information, but specific staff actions are described in reviews

•A nurse is said to have been sent out quickly to collect an injured duckling, with a follow-up update later that day and the duckling returned to its mother.
•During an end-of-life situation, staff are described as allowing out-of-hours visiting and later sending bereavement keepsakes (paw prints and a small fur keepsake).
•One reviewer describes a negative interaction involving reception/handling procedures when bringing in a deceased dog, contrasting strongly with the positive bereavement-support review.

Reviews

4.4 stars from 67 reviews. The written feedback available includes both detailed praise and a detailed complaint about handling and sensitivity. “”

•Wildlife/urgent help: one reviewer describes rapid collection of an injured duckling by a nurse, improvement during the day, and reunion with its mother; they also note it was done “without any financial reward.”
•Bereavement support: one review details being able to visit out of hours after a dog died, the practice holding the dog until collection, and receiving a card plus keepsakes (paw prints and fur).
•Routine care: neutering is specifically mentioned as having been done for one owner’s dog.
•Strong negative account (conflicting with the above): one reviewer alleges an injured stray cat escaped during transfer in the car park, and describes being asked to leave a deceased dog in a bag on the waiting-room floor for later collection, which they found distressing.

Reviews for The Grove Veterinary Hospital & Clinics - Swaffham

Note: Showing the 5 most recent Google reviews out of 67 we track in total. Recent reviews may not be representative of overall sentiment.

Lynne Day

2 months ago

I found a poorly, distressed duckling near its mum in the churchyard a couple of days ago. It would have been swooped up as prey so I called Grove vets who very quickly sent a nurse to collect it while I stood guard. When I called later for an update, I was happy to learn the duckling had improved over the day and they had returned it to its mum. It made me feel a lot better and I was really grateful they took the time to care for it without any financial reward.

4 months ago

Louise Kerrigan

a year ago

Kayleigh Oxbury

We sadly lost our dog on Friday and grove couldn’t have been better. They allowed us to keep our gorgeous girl there over the weekend until she was picked up by peaceful pets. They also allowed us to visit out of hours so my fiancé could see our dog for the last time. Once she was picked up they sent us in a post a beautiful card, some paw prints and a beautiful keepsake bottle with her fur in it. We are so unbelievably grateful for all their efforts during our awful time as a family. Thank you so much

Lucy Galer

Absolutely appalling vets brought a stray cat in that was clearly injured. Got to the car park and the vet that came out pulled the crate we had put the cat in and the cat got out and ran off. If there’s one thing I can say about this vets it’s useless. I also lost my dog not long ago and took him there to say goodbye, the receptionist placed him on the floor in a bag in the waiting room and told us she was going to leave him there and he would be collected at some point. Myself and my children were mortified, we did not leave him there we took him somewhere else. No sympathy at all and to leave an animal which had passed in a waiting room where people sat is hurrendous. Worst vets I have ever come across.

Jean Walker

Always good with our two dogs one of which was neutered recently and our six month old puppy .

Jules Mower

4 years ago

Thanks so much for helping our Archie he is now itch free and a happy cheeky little fella again

The Grove Veterinary Hospital & Clinics - Swaffham