The Grove Veterinary Hospital & Clinics - Swaffham
#2 Vet in Swaffham, Norfolk
The Grove Veterinary Hospital & Clinics - Swaffham – Vets in Swaffham
Clinic Overview
The Grove Veterinary Hospital & Clinics, located in Swaffham, is a well-regarded facility offering a range of veterinary services, including emergency care. Known for its 24/7 or extended hours availability, the clinic has earned a solid reputation, reflected in its 4.4-star rating from 67 reviews on Google Maps. This suggests a generally positive perception among clients, though the relatively smaller number of reviews compared to larger datasets should be considered when interpreting the score.
The clinic's commitment to animal welfare is highlighted in several customer reviews. For instance, Lynne Day shared a positive experience where the clinic quickly responded to a distressed duckling, showcasing their dedication to animal care without seeking financial gain. Similarly, Kayleigh Oxbury recounted the compassionate support she received during the difficult time of her dog's passing, praising the thoughtful gestures from the clinic that provided comfort to her family.
However, not all feedback is positive. A critical review by Lucy Galer describes incidents that raise concerns about the handling of injured and deceased animals, suggesting room for improvement in both empathy and operational procedures.
Despite these mixed reviews, the clinic continues to receive praise for routine care, as evidenced by Jean Walker's satisfaction with the treatment of her dogs, including a successful neutering procedure, and Jules Mower's appreciation for helping her pet overcome a persistent itch.
Overall, The Grove Veterinary Hospital & Clinics seems committed to providing quality care, although there are a few areas where customer experiences suggest potential for enhancement.
Special Services
Animals Treated at The Grove Veterinary Hospital & Clinics - Swaffham
Animals We Treat
Companion Animals
Opening Hours – The Grove Veterinary Hospital & Clinics - Swaffham
Opening Hours
Hours
Reviews for The Grove Veterinary Hospital & Clinics - Swaffham
Note: Showing the 5 most recent Google reviews out of 67 we track in total. Recent reviews may not be representative of overall sentiment.
Lynne Day
2 months ago
I found a poorly, distressed duckling near its mum in the churchyard a couple of days ago. It would have been swooped up as prey so I called Grove vets who very quickly sent a nurse to collect it while I stood guard. When I called later for an update, I was happy to learn the duckling had improved over the day and they had returned it to its mum. It made me feel a lot better and I was really grateful they took the time to care for it without any financial reward.
Kayleigh Oxbury
a year ago
We sadly lost our dog on Friday and grove couldn’t have been better. They allowed us to keep our gorgeous girl there over the weekend until she was picked up by peaceful pets. They also allowed us to visit out of hours so my fiancé could see our dog for the last time. Once she was picked up they sent us in a post a beautiful card, some paw prints and a beautiful keepsake bottle with her fur in it. We are so unbelievably grateful for all their efforts during our awful time as a family. Thank you so much
Lucy Galer
a year ago
Absolutely appalling vets brought a stray cat in that was clearly injured. Got to the car park and the vet that came out pulled the crate we had put the cat in and the cat got out and ran off. If there’s one thing I can say about this vets it’s useless. I also lost my dog not long ago and took him there to say goodbye, the receptionist placed him on the floor in a bag in the waiting room and told us she was going to leave him there and he would be collected at some point. Myself and my children were mortified, we did not leave him there we took him somewhere else. No sympathy at all and to leave an animal which had passed in a waiting room where people sat is hurrendous. Worst vets I have ever come across.
Jean Walker
a year ago
Always good with our two dogs one of which was neutered recently and our six month old puppy .
Jules Mower
4 years ago
Thanks so much for helping our Archie he is now itch free and a happy cheeky little fella again
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