Swaffham Veterinary Centre

- Many reviewers describe the team as friendly, welcoming, gentle, and reassuring, with clear explanations during appointments. - A strong theme is confident handling of anxious or challenging pets, including nervous dogs, rescue Rottweilers, and a dog needing a dental extraction under anaesthetic. - Reviewers also highlight compassion and empathy during emotional situations and complex medical cases, with positive mentions for both clinical and reception staff.

Services

•Appointments and emergency access: Flexible appointments are a recurring theme in reviews, including short-notice bookings when owners are worried, alongside the practice’s stated 24/7 emergency care access.
•Species seen: The website lists dogs, cats, rabbits, guinea pigs, turtles, and birds. Reviews also mention care for a tortoise and ferrets.
•Clinical services: Website-listed services include acupuncture, nurse clinics, dental radiography, and ophthalmology.
•Surgery and procedures: The practice offers small-animal surgery supported by operating facilities. Reviewed examples include a leg operation, spaying, microchipping, and dental extraction under anaesthetic.
•Behaviour-aware and supportive care: Several reviewers highlight gentle handling of nervous or anxious dogs, including adapting a consultation to reduce stress, as well as supportive care for more complex ongoing cases.
•End-of-life and other care examples: Reviews also mention compassionate support during euthanasia appointments, a pre-hibernation tortoise health check, and treatment for pets with more unusual or specialist needs.

Pricing

A very limited amount of published pricing suggests the clinic may sit around average, but this is based on very few comparable services. Reviews on cost are mixed: some owners describe the clinic as better value than alternatives for specific procedures, including one surgery priced well below another local quote, while a minority report disputes over quoted prices, follow-up charges, prescription or medication costs, and billing communication.

People

•Ben: Repeatedly praised for calm, careful handling of nervous dogs, clear explanations, and involvement in a successful leg operation.
•Kelly: Warmly thanked for support during an emotional visit involving a dog with cancer.
•Thenia: Mentioned positively for help with an ongoing complex medical case.
•Helen: Specifically thanked for compassionate support during a euthanasia appointment.
•Emily Neep: Praised for being calm, kind, and gentle with a cat while reassuring an anxious owner.
•Reception team: Often described as friendly, helpful, kind, and knowledgeable, although some negative feedback focuses on inconsistent admin and billing communication.

Reviews

Google shows 4.4 stars from 72 reviews.

•Many reviewers describe the team as friendly, welcoming, gentle, and reassuring, with clear explanations during appointments.
•A strong theme is confident handling of anxious or challenging pets, including nervous dogs, rescue Rottweilers, and a dog needing a dental extraction under anaesthetic.
•Reviewers also highlight compassion and empathy during emotional situations and complex medical cases, with positive mentions for both clinical and reception staff.
•The main negative theme remains pricing and administration, with a minority of reviewers describing inconsistent quotes, added charges, prescription-related costs, and frustrating communication around payments.

Reviews for Swaffham Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 72 we track in total. Recent reviews may not be representative of overall sentiment.

David Smith

1 week ago

We had an ocation to take our dog for a leg operation which was a very successful job Also we were quoted by another vet £1800 but Swaffham vets did the same job for £1000 for the whole job can you believe it ? We were very satisfied with the service and can recommend them to any one. Thank you Swaffham vets (and Ben)

Beth Smith

2 weeks ago

Always able to get an appointment even short notice when worried about my pet. The vets are all so kind and very gentle with all three of our cats. I wouldn't want to go anywhere else

John Thompson

Elaine Mash

4 weeks ago

Faultless service. Lovely staff. Ace Vet.

Vivienne Jones

1 month ago

Care with empathy from an amazing group of staff

mags gorbould

7 months ago

Absolutely first class service, we had an incredibly anxious dog who needed teeth extraction, no other vet would take him on, but this vets did, they weren't phased about him having a muzzle on for him to have a anaesthetic, we couldn't have been more pleased with the whole service, lovely caring staff all round. Benson is a happy dog now!!

gemma stannard

Always friendly and helpful

Carmen Lang

I do love going to Swaffham Vets. They are friendly and welcoming. Everything is always explained and I leave feeling reassured and happy that they have answered all of my questions.

Kathrine Overton

I have used Swaffham Vets since they opened. I have taken a LOT of Rottweiler dogs (all rescue and all have been let down by humans) and not 1 issue. 2 recent very emotional visits. 2 very exceptional people in amongst just a lovely team. Kelly supported me held me up and listened whilst many tears were shed above and beyond with Tessa and her cancer and Thenia currently supporting me with Benson a very complex medical case. Reception staff are amazing kind and knowlegable. With our breed some vets have caused vet phobia, taken these same dogs to swaffham, I have never had to worry about taking my dogs in.

A M

A licence to print money! Chucked off their books for daring to question why a dog needs to be seen for shampoo! Which he has been on for 8 years they dont like you asking for scripts and sourcing meds from cheaper companies they claim to be cheaper but there are many hidden costs heath checks they claim are “ the law” utter rubbish