The Veterinary Hospital

- Positive feedback often centres on urgent and emergency care, including rapid treatment for a dog with GDV and supportive overnight help from the night team during repeated emergencies. - Compassionate end-of-life care is a recurring strength in positive reviews, with owners describing vets as kind, clear and supportive during euthanasia or sudden loss. - Several reviews praise staff as polite, professional and helpful, with examples including kitten vaccinations and microchipping, and quickly reuniting a lost cat with its owner.

Services

•Routine and preventive care: consultations, vaccinations, parasite control, microchipping, six-month health checks and blood pressure checks. Recent owners mention kitten immunisations and microchipping, and one reviewer refers to the Healthy Pet Club for a rabbit and dog.
•Surgery and procedures: neutering, dentistry, keyhole (laparoscopic) surgery, anal sac expression, grooming and nail clipping. Recent examples include emergency surgery for GDV (bloat with a twisted stomach), which one owner felt was life-saving.
•Diagnostics and facilities: in-house laboratory, digital x-ray, ultrasound and endoscopy. The clinic is also listed as a Veterinary Nurse Training facility.
•Emergency and ongoing care: 24-hour cover with out-of-hours support via MiNightVet, plus nurse clinics and home visits. Recent reviews describe urgent stabilisation by the night team, very prompt assessment in a critical emergency, and compassionate support during euthanasia and sudden loss.
•Species seen: dogs, cats, rabbits, small mammals such as guinea pigs, hamsters, gerbils and ferrets, as well as tortoises, caged birds and backyard poultry.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews are mixed on value: some owners describe premium pricing or very high quotes, while others focus more on the care received than the cost.

People

•Dr Chiara is thanked for compassion and attentive care during a pet’s serious illness.
•Vet A.F. is praised in a recent review for superb treatment.
•Dr Martin is praised for empathy, patience and kindness during a cat’s end-of-life care.
•Dr El Gendy is highlighted for informative, compassionate treatment during a short-notice weekend visit.
•Nurse Natalie and Abbie are also thanked by name in feedback.
•Dr Jude Ale is mentioned in a negative review about manner and communication during a critical emergency.

Reviews

Google rating: 4.3/5 from 383 reviews.

•Positive feedback often centres on urgent and emergency care, including rapid treatment for a dog with GDV and supportive overnight help from the night team during repeated emergencies.
•Compassionate end-of-life care is a recurring strength in positive reviews, with owners describing vets as kind, clear and supportive during euthanasia or sudden loss.
•Several reviews praise staff as polite, professional and helpful, with examples including kitten vaccinations and microchipping, and quickly reuniting a lost cat with its owner.
•The main negative themes are communication and administration: some owners report difficulty getting through by phone, delays on callbacks or results, concerns about high quotes, and a few serious complaints around bereavement handling and staff manner.

Reviews for The Veterinary Hospital

No VetsCompared reviews yet

Reviews from pet owners who enquired with The Veterinary Hospital through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 383 we track in total. Recent reviews may not be representative of overall sentiment.

David Waters

4 weeks ago

Superb treatment today for our lab "Ace" from the vet A.F. Thankyou very much

Loreta Jukneviciene

1 month ago

I want to make it clear that my review is not directed at all of the staff at The Veterinary Hospital in Gorleston. I have a lot of respect and gratitude for the night staff, who helped Teilas on several occasions when he was very unwell. Whenever we came in during an emergency, they did everything they could to stabilise him and help him. I will always be grateful for the care and kindness they showed him. I am also especially grateful to Dr Chiara, who cared for Teilas. I felt that she genuinely cared about him, and I will always appreciate the compassion and attention she gave him. Unfortunately, my experience with Dr Jude Ale was completely different. During one of the most frightening and heartbreaking moments of my life, when Teilas was critically ill and struggling to breathe, I found his manner towards me very unpleasant, cold and lacking in compassion. I was extremely distressed and needed clear explanations, patience and understanding. Instead, I was left feeling even more upset. Sadly, I lost my beloved Teilas. 💔 He was a member of my family, and I will never forget his final day. Because of my experience with Dr Jude Ale, I have now moved my other dog to another veterinary practice. However, I do not want my negative experience with one vet to take away from the wonderful care Teilas previously received from the night staff and Dr Chiara. To them, I am genuinely thankful. I only wish that during Teilas’s final and most critical moments, I had experienced the same level of compassion and understanding.

Chardonnay L-Everard

I’d score ZERO if could!! My partner got a call last night while at work saying his cats died after being hit by a car (grateful for whoever took him in to the vets though!) but they told him this very upsetting news asked him what he wanted to do he was sooo UPSET he could not even talk his was cry so much! He told them he’s at work and try him best to get there last night but asked if they can hold him till the morning to sort it out. Which the vet said okay and he said he’ll call back in the morning to collect him. Fast forward to this morning @8am and he rang up asked about getting him today or tomorrow. To FIND OUT that vet from the phone call last night, put on the paperwork saying not coming to collect him and shipped my partners passed away cat to be cremated!! My partner is absolutely devastated by this. And I’m bloody disgusted by whoever the vet was. YOU DIDNT LISTEN TO HIM! He didn’t get to say goodbye or even make the phone call before they moved him at like 6am. PLEASE PLEASE I suggest you talk to your staff to listen to people when the phone up Owners telling them devastating news! All we wanted was to bring him home and now we can’t.

L M

Our belgian shepherd suffered with an attack of GDV, (bloat with a twisted stomach) which was life threatnening if not attended to immediately. CVS vets were outstanding. He was seen and in surgery almost immediately which undoublty saved his life. We can not praise them enough. He had major surgery and is now making a remarkable recovery at home. Our sincere thanks to the vets and staff who looked after our boy and us so well.

Kirsty Grant

2 months ago

I brought my cat gizmo into day to get put down but instead he died on the vets table but the vet was rlly polite and lovely and an amazing vet and said words I could understand she was amazing

Debbie

7 months ago

Took my kittens in for their immunisation and chip. Also set up petplan for them both. Staff are all very polite and professional. Highly recommend

J.Tennant

The staff are very helpful and very supportive I lost my cat and he got handed into them they phoned me within minutes of getting him checked him over and gave me all the info they knew from when he got out very grateful to them and they compassion they showed he’s now back home and safe.

Michael Hunn

8 months ago

I have been having my pet , treatment and care , since she was a puppy , Magdalen Branch.No problems with the care .Till my last visit in which i was informed she needed the treatment i went in there fore .On paying that visit i was told they would ring to get her in to be treated. After another week, i rang to which they asked if I wish to have the treatment and if so will give me a quote to agree before booking her in .Then they call me with a quote with out having the Medicare cover contract £1800 .Felt being pressured I visited another vets ,with full treatment and more cost £700 . I asked CVS To explain such costs , they ignored my request . I repeated my request to Magdalen branch . To which they have just blocked me . I have sent quotes emails etc . To rip Briton , panorama,GMB etc.

Paul Stephens

11 months ago

I'd score a zero to be totally honest.. however the staff are kind and good at their job. When you can see them! And when they actually respond to your issues! We went from having routine blood monitoring results being reported to us the same day. To having them done (when we could finally get slots) and the reception team warning us to call in if we have not heard back in 3 days.. you would then call in because no one called back, to be told they'd call you back, to have to call in again and again as they didn't respond in the time period they set. I think the longest was 9 days for blood that they told us themselves were in house and used to take 1 day.. They just have no staff. You could never get an appointment. We moved vets we have no issues being seen now. And we were surprised that the new place was good deal cheaper. We are much happier now were with an independent vets. It got so stressful just trying to get an appointment or help before we moved.

Maggie Church

Can't seem to ever get through to speak to anyone via phone to even book an appointment, no matter what time or day I call it just rings and rings. Will be registering elsewhere now.