The Veterinary Hospital

The Veterinary Hospital in Great Yarmouth is a CVS-owned RCVS Veterinary Hospital, established in 1984, providing small-animal care with 24-hour cover. The practice offers on-site diagnostics including a laboratory, digital x-ray, ultrasound and endoscopy, alongside routine care and surgery including keyhole procedures. Out-of-hours support is provided via MiNightVet.

Services

•Routine and preventive care: consultations, vaccinations, parasite control, microchipping, six-month health checks and blood pressure checks. Recent reviews mention kitten immunisations and microchipping, and one owner refers to a Healthy Pet Club used for a rabbit and dog.
•Surgery and procedures: neutering, dentistry, keyhole (laparoscopic) surgery, anal sac expression, grooming and nail clipping.
•Diagnostics and facilities: in-house laboratory, digital x-ray, ultrasound and endoscopy. The clinic is also listed as a Veterinary Nurse Training facility.
•Emergency and ongoing care: 24-hour cover with out-of-hours support via MiNightVet, plus nurse clinics and home visits. Recent owner examples include short-notice urgent appointments, pain relief and anti-inflammatory treatment late on a Saturday evening, and overnight care after a dog ingested human medication.
•Species seen: dogs, cats, rabbits, small mammals such as guinea pigs, hamsters, gerbils and ferrets, as well as tortoises, caged birds and backyard poultry.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews show mixed feelings on value: several owners describe premium pricing or high quotes, while others focus more positively on the care received.

People

•Dr Martin is praised for empathy, patience and kindness during a cat’s end-of-life care.
•Dr El Gendy is highlighted for informative, compassionate treatment during a short-notice weekend visit, where he provided pain relief and anti-inflammatory medication.
•Nurse Natalie and Abbie are also thanked by name in recent feedback.
•Wider team feedback is mixed: some owners describe staff as polite, professional and supportive, while others report frustration with reception access and management callbacks.

Reviews

Google rating: 4.4/5 from 362 reviews.

•Positive reviews often describe the team as polite, professional and supportive, with examples including kitten vaccinations and microchipping, and help returning a lost cat to its owner.
•End-of-life care stands out as a strong positive theme, with several owners thanking the team for compassion and sensitivity during euthanasia.
•Urgent care is another recurring positive, with owners mentioning short-notice appointments and effective treatment, including a late Saturday evening visit praised for clear advice and prompt pain relief.
•The main negative themes are around access and follow-through: some owners report difficulty getting through by phone, delays on callbacks and blood results, trouble booking appointments, and dissatisfaction with pricing or treatment estimates.

Reviews for The Veterinary Hospital

Note: Showing the 10 most recent Google reviews out of 362 we track in total. Recent reviews may not be representative of overall sentiment.

Debbie

3 weeks ago

Took my kittens in for their immunisation and chip. Also set up petplan for them both. Staff are all very polite and professional. Highly recommend

J.Tennant

1 month ago

The staff are very helpful and very supportive I lost my cat and he got handed into them they phoned me within minutes of getting him checked him over and gave me all the info they knew from when he got out very grateful to them and they compassion they showed he’s now back home and safe.

Michael Hunn

2 months ago

I have been having my pet , treatment and care , since she was a puppy , Magdalen Branch.No problems with the care .Till my last visit in which i was informed she needed the treatment i went in there fore .On paying that visit i was told they would ring to get her in to be treated. After another week, i rang to which they asked if I wish to have the treatment and if so will give me a quote to agree before booking her in .Then they call me with a quote with out having the Medicare cover contract £1800 .Felt being pressured I visited another vets ,with full treatment and more cost £700 . I asked CVS To explain such costs , they ignored my request . I repeated my request to Magdalen branch . To which they have just blocked me . I have sent quotes emails etc . To rip Briton , panorama,GMB etc.

Paul Stephens

4 months ago

I'd score a zero to be totally honest.. however the staff are kind and good at their job. When you can see them! And when they actually respond to your issues! We went from having routine blood monitoring results being reported to us the same day. To having them done (when we could finally get slots) and the reception team warning us to call in if we have not heard back in 3 days.. you would then call in because no one called back, to be told they'd call you back, to have to call in again and again as they didn't respond in the time period they set. I think the longest was 9 days for blood that they told us themselves were in house and used to take 1 day.. They just have no staff. You could never get an appointment. We moved vets we have no issues being seen now. And we were surprised that the new place was good deal cheaper. We are much happier now were with an independent vets. It got so stressful just trying to get an appointment or help before we moved.

Maggie Church

5 months ago

Can't seem to ever get through to speak to anyone via phone to even book an appointment, no matter what time or day I call it just rings and rings. Will be registering elsewhere now.

steve nicholls

This place has seriously gone downhill. You’ll pay premium prices only to be seen by poorly trained veterinary nurses who give incorrect advice and even the wrong medication. You’ll only get to see an actual vet if you agree to expensive treatments. If you can’t afford the options they push, they’ll even suggest putting down a healthy animal — one that another practice was able to treat successfully for far less money and within just a few days. When you raise concerns, management refuses to take any responsibility or admit fault. Avoid at all costs. There are far better, more compassionate clinics out there.

millie

my rabbit is on the healthy pet club swell as my dog and I Love what it comes with I now don't have to worry about being able to afford hay and pellets because I can now get either every month they also took great care of my dog who I sadly had to put down in July the staff are so friendly and amazing

Antony Cullen

Thank you for helping our Ollie Dog over the Rainbow Bridge ☮

Laura Broxton

7 months ago

We sadly lost our beloved cat last night, but Dr Martin was simply incredible throughout the whole ordeal. His empathy, compassion, patience and kindness made a very heartbreaking and difficult time that little bit easier. Thank you. ❤️