Caister Vets, Rollesby

Caister Vets, Rollesby is an independent, vet-owned practice in Great Yarmouth, established in 2017 and expanded in 2023 with a modern, purpose-built facility. It offers a full range of consultations, diagnostic work and surgical care for dogs, cats, rabbits, birds, tortoises and lizards, and is noted as a veterinary nurse training facility. Recent feedback continues to highlight strong care for eye problems and prompt help for urgent holiday cases, alongside some complaints about long phone waits and appointments running behind schedule.

Services

• •Consultations and general veterinary care for dogs, cats, rabbits, birds, tortoises and lizards.
• •Diagnostic services, with reviews describing thorough examinations, diagnosis and treatment being provided in the same appointment.
• •Surgical care, including a recent review praising cat eye removal surgery and another describing a dog’s teeth clean and scale going smoothly.
• •Eye care, which comes up repeatedly in feedback, including treatment for ulcerated eyes/corneal ulcers and follow-up through to recovery.
• •Minor procedures and practical support, with reviews mentioning claw trimming and reception staff helping with an appropriate product instead of pushing an unnecessary appointment.
• •Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Recent comments on cost are mixed: one client described the practice as pricey, while others praised fair pricing, clear prices before procedures, and one urgent visit that felt much cheaper than expected compared with their usual vet.

People

• •Steve (surgeon): praised in recent reviews for a cat eye removal procedure.
• •Rebecca (vet): previously highlighted by a client for managing a dog’s ulcerated eye through to a good outcome.
• •Wider team: reception staff, nurses and vets are regularly described as friendly, caring, efficient and compassionate.

Reviews

Caister Vets, Rollesby has 4.7 stars from 159 Google reviews.

• •Recent reviews are mostly very positive, with repeated praise for the team being friendly, caring, welcoming and efficient.
• •Urgent and one-off visits are a clear strength in the feedback, especially from people on holiday who were seen quickly and felt well looked after.
• •Specific examples include eye ulcer consultations, cat eye surgery, and a dog dental clean and scale, with owners describing clear communication and good clinical care.
• •The main negative theme is access and timing: one client reported very long waits for the phone to be answered, and another said appointments often ran late.