Caister Vets, Rollesby

Caister Vets, Rollesby is an independent, vet-owned practice established in 2017 and expanded in 2023 with a modern, purpose-built facility. The website describes a full range of consultations, diagnostic, and surgical services, and reviews add detail on what that looks like in practice: eye cases are repeatedly mentioned (including corneal ulcers and a cat eye removal), and one reviewer describes being seen within a couple of hours with the practice contacting their usual vet to obtain medical history ahead of the appointment. A recurring theme is not pushing unnecessary spend (for example, one owner reports being helped at reception with a paste rather than being steered into a paid consultation), but there is also a clear operational complaint about very long waits to have phone calls answered.

Services

• •Routine consultations (website).
• •Diagnostic services (website); reviews describe a “thorough examination” leading to diagnosis and prescription during the same appointment.
• •Surgical services (website), including a review describing cat eye removal surgery performed by “Steve the surgeon.”
• •Eye problems in pets, frequently referenced in reviews
• •Corneal/eye ulcers treated and followed through to resolution (“all clear now” in one case).
• •Claw/nail trimming (review describes a dog’s claws being cut).
• •Species treated (website): dogs, cats, rabbits, birds, tortoises, lizards.
• •Veterinary Nurse Training facility (clinic data).

People

• •Steve (surgeon): mentioned in a review for performing cat eye removal (“did a lovely job”).
• •Rebecca (vet): repeatedly appreciated in a specific case for managing a dog’s ulcerated eye, with the owner noting the condition resolved (“all clear now”).
• •Reception team: one reviewer describes being helped at reception with a paste for their dog instead of being booked into an unnecessary consultation.

Reviews

4.8 stars from 155 reviews. The latest reviews include both clinical-care experiences (including eye conditions and surgery) and operational experiences (access by phone).

“”

• •Eye-related care comes up repeatedly, including thorough consults for eye ulcers and a surgical eye removal in a cat.
• •Speed and organisation when urgent issues arise: one owner reports an appointment within a couple of hours and the practice contacting their usual vet for history before the visit.
• •Not pushing unnecessary charges: one reviewer says they were given a helpful product at reception rather than being “milked” for a consultation.
• •Access by phone is a pain point for at least one client: a 1‑star review describes being left on hold for around 40 minutes on two occasions and feeling dismissed when explaining why they were leaving.