Dog & Cat Vets in Hempnall

## Summary Paws Indoors Ltd is a mobile veterinary service that also has a surgery for operations and hospitalisation. Based on the website and recent reviews, the clinic is set up to provide at-home veterinary care (including end-of-life support) alongside in-surgery procedures when needed. Multiple reviewers describe vets coming to their home, talking them through what would happen, and keeping the situation calm and low-stress for both pet and owner. Owners also mention ongoing support such as advice about quality of life, repeat medications handled remotely (by phone/post), and small bereavement gestures (a card and candle). ## Services - **Mobile (at-home) veterinary visits**, described by owners as helping pets stay calmer by being treated at home. - **End-of-life care at home**, with multiple reviews describing the vet explaining the process in advance and allowing time for owners to be ready. - **Quality-of-life consultations and guidance**, including helping owners decide when it may be time to say goodbye. - **Medication support**, including repeat medications managed “by phone/post” (as described in a review), and medication provided to support a pet after a loss. - **Surgery-based care for operations and hospitalisation** (stated on the website). - **Emergency care arrangements (as stated on the website):** - Emergency care via phone during opening hours and on Saturday mornings for registered clients. - Out-of-hours emergency care is provided by **Norwich Night Vet**. ## People - **Rosie** (vet; role implied by reviews): repeatedly mentioned for home visits, particularly end-of-life appointments. Owners describe her as explaining what would happen, moving at the owner’s pace (“waited for us to be ready”), and focusing on keeping pets calm and stress-free at home. - **Shona** (staff member; role not specified in reviews): mentioned for home visits providing quality-of-life advice, talking owners through euthanasia in advance so they felt prepared, and later support including advice and medication for a surviving dog. One owner also mentions bereavement gestures from the team (a card and candle). ## Reviews **Google rating: 4.9 stars from 41 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Home visits are repeatedly highlighted as reducing stress for pets (especially older or large dogs that struggle with travel). - End-of-life care is a dominant theme: owners describe calm, quiet appointments, clear step-by-step explanations of what would happen, and pets passing peacefully at home. - Several reviews mention support beyond a single visit: advice about ongoing care/quality of life, help with repeat medications remotely, and follow-up kindness such as condolence items from the team. - One reviewer explicitly contrasts the experience favourably against “big corporate vets,” describing Paws Indoors as easier to deal with and more personal.