Vets Now King's Lynn

My family dog was in care here and sadly passed away after suffering a seizure he shouldn’t have had if he had been given the correct medication for low blood pressure. He began having the seizure in front of my family and myself and he did not receive the care or intervention we believe he needed quickly enough. We stood there watching our beloved dog suffer while we felt that nothing was being done until it was too late. He was given the medication he needed only a minute before he passed away, when, from what we witnessed, the seizure had already progressed severely and I’ll always be traumatised from what I saw and the lack of care or empathy from the vet was disgraceful. What was especially heartbreaking was that, in his final moments, we felt that our dog was not made comfortable or given the compassion and care we expected, he didn’t just suffer and we had to watch it, we had do suffer with him as well. After he passed away, there were no words of condolence or apology, and the vet left the room without acknowledging what had happened, how can someone in animal care be so disheartening? I am devastated by what happened to my dog and genuinely believe that he deserved better care. I cannot recommend Vets Now King’s Lynn for night-time emergency care based on our experience, and I would strongly encourage other pet owners to go elsewhere because looking at other reviews I can see this hasn’t been the only mistake that’s led to a tragic loss. Losing our precious boy has completely broken our family, and we will never forget what happened to him. After waiting months whilst this was ongoing case we got told it was just an ‘ honest mistake and we’re sorry’ but sorry isn’t good enough for the fact he’s gone and I now cant get the image of him suffering out of my head and I’m only a young girl, I will say the other vet nurses were kind and compassionate to myself and my family after it happened but the vet herself still hasn’t apologised to this day.

Our cat got hit by a car last night. We went in to the emergancy vet which is vetnow. They got us straight in. Jess was incredible! We are so grateful for her. Thoroughly checked him and did some of tests. Reassured us he was ok to go home. Answered all our questions. Gave us aftercare advice and recommended a checkup today with our local vet. The other vet with Jess was very kind! They both made sure we were ok from arriving. He's absolutely fine today playing and purring. Very lucky boy.

Exceptional standard of care provided for my dog Brian. I called in a panic and got to the vets at 9pm. He suffered an allergic reaction and was triaged as soon as we walked through the door. Brian is now curled up on the sofa after a nice bath and his swelling has gone down significantly after his injection. Thank you so much for seeing us, Brian enjoyed the fuss and the treats🥰

Excellent service from triage nurse, amazingly kind and caring. Would recommend. Thank you

Great experience with the after hours vet. I rang the after hours number on Saturday evening around 9 p.m. and left a message with the answering service. I received a call back within a few moments from the veterinary nurse suggesting we send photos before driving to the clinic. The vet reviewed the photos and recommended we bring our dog in. We were seen very quickly and the vet was very calm, kind and efficient. Would definitely recommend.

I cannot thank the ladies enough. They were friendly, caring, went above and beyond to support our dog and her needs. We were extremely worried leaving Jess as she has never been poorly in 8 years and she and we were extremely anxious but staff kept in contact with us and informed us of everything. I would highly recommend these people if an unexpected and unfortunate emergency occurs for your pet. Thankyou for looking after our dog we are extremely grateful. Yes the final bill was expensive but our pet is family and we have insurance on her. The ladies even sorted the claim for us so we only had to do minimum paperwork and send to them. They are now sorting everything and hopefully the insurance will pay.

Wonderful care from the Vets Now Kings Lynn team. Prompt attention and kept me informed of progress through the afternoon.

Many thanks to your team for getting my Reggie well again all the staff are very friendly and welcoming , thankyou Pauline Harrington .

Absolutely incredible team. Every member of staff we met was so kind, compassionate and helpful. Knew without a doubt my pet was in the best possible care.

I adopted Gigi, my 16-year-old tortoiseshell cat, in June last year, and not long after she was diagnosed with arthritis and stage 2 kidney disease. As a first-time pet owner, I often feel anxious when she isn’t well, and like many people I’ve experienced how expensive vet care can be. But I can honestly say Gigi is worth every penny. Dr José Manuel Palmés has been absolutely outstanding. He is consistently kind, patient and empathetic, and always takes the time to explain everything clearly so that both my partner and I fully understand Gigi’s condition and treatment options. His calm manner and genuine care make a huge difference when you’re worried about your pet. I know everyone has their own experiences with vets and organisations, but as a vet and clinician he is incredible. He has gone above and beyond in the way he supports both Gigi and us as owners, and it’s clear how much he truly cares about the animals he treats. Mill House Veterinary Surgery & Hospital are incredibly lucky to have him, and Gigi and I are very grateful to have him as her vet. I wouldn’t hesitate to recommend him to anyone looking for compassionate and knowledgeable veterinary care.