Vets Now King's Lynn

Vets Now King’s Lynn is part of the Vets Now emergency veterinary group (a network of 60+ clinics) and is set up for out‑of‑hours care for small animals when regular practices are closed, with the option of video consultations via Vets Now. In the latest reviews, some owners describe being seen quickly for urgent problems (including choking and breathing distress) and mention diagnostics like ultrasound and pain relief given on the night. Pricing is a major decision point: multiple reviewers describe very high out‑of‑hours fees (including being quoted “over £200” before attending, and charges in the hundreds for visits and treatment), while others say the speed and availability are worth it in an emergency.

Services

•Out‑of‑hours emergency care for small animals (stated as operating when host practices are closed).
•Video consultations via Vets Now (mentioned on the website).
•Diagnostics and treatment examples mentioned in reviews
•Ultrasound (abdominal ultrasound specifically mentioned; another owner expected chest imaging given breathing issues).
•Temperature checks.
•Injections for pain relief (described as a “pain injection” after a choking episode with high temperature).
•Medication supplied after assessment (one owner reports medication for suspected kennel cough; another reports “paracetamol” given).
•The website summary lists specialties including neurology and oncology (no further detail provided in the inputs).

Pricing

•One reviewer says they were told it would be “over £200” for the vet to see a puppy.
•A reviewer reports being charged £182 for a visit they describe as taking a temperature and giving paracetamol.
•A reviewer reports an emergency visit costing £380 (diagnosis and medication mentioned).
•A reviewer reports being quoted £3000 for scans and x‑rays (during a second emergency visit) and also paying £180 for that visit.
•Multiple reviewers describe charges as “huge,” “triple” an ordinary vet bill, or “10 times more,” without giving exact figures.

People

•Reception team: described as “lovely” and “amazing” in some reviews; one reviewer also describes staff being rude when they asked for help with an injured wild deer.
•Vets: described as knowledgeable and reassuring by some owners (including one whose cat was seen quickly on a Saturday morning); others report serious concerns about clinical judgement and communication, including
•A dog with breathing/stroke concerns where an abdominal ultrasound was done, the dog was sent home, and the owner later reports another clinic found fluid/mass around the heart/lungs.
•A dog reportedly diagnosed with kennel cough and later treated elsewhere as an allergic reaction.

Reviews

3.9 stars from 41 reviews. - Fast access in emergencies: several owners say they were seen promptly/straight away, including for choking and acute breathing problems.

•Very high costs are a recurring complaint: multiple reviewers mention large out‑of‑hours fees and feeling the visit cost was disproportionate to what was done; others acknowledge it’s expensive but felt it was worth it for emergency availability.
•Mixed experiences with clinical outcomes: some report effective assessment and treatment (including ultrasound and injections), while others allege misdiagnosis or missed findings (notably in cases involving breathing distress).
•Compassion and communication are inconsistent: some describe staff as supportive and reassuring; others describe a lack of empathy and, in one case, refusal to see an injured wild animal.

Reviews for Vets Now King's Lynn

Note: Showing the 5 most recent Google reviews out of 52 we track in total. Recent reviews may not be representative of overall sentiment.

Alexis Smith

in the last week

I cannot thank the ladies enough. They were friendly, caring, went above and beyond to support our dog and her needs. We were extremely worried leaving Jess as she has never been poorly in 8 years and she and we were extremely anxious but staff kept in contact with us and informed us of everything. I would highly recommend these people if an unexpected and unfortunate emergency occurs for your pet. Thankyou for looking after our dog we are extremely grateful. Yes the final bill was expensive but our pet is family and we have insurance on her. The ladies even sorted the claim for us so we only had to do minimum paperwork and send to them. They are now sorting everything and hopefully the insurance will pay.

Anne Kaukas

a week ago

Wonderful care from the Vets Now Kings Lynn team. Prompt attention and kept me informed of progress through the afternoon.

pauline harrington

Many thanks to your team for getting my Reggie well again all the staff are very friendly and welcoming , thankyou Pauline Harrington .

Sarah Bailey-Thrower

Absolutely incredible team. Every member of staff we met was so kind, compassionate and helpful. Knew without a doubt my pet was in the best possible care.

Hannah Martin

I adopted Gigi, my 16-year-old tortoiseshell cat, in June last year, and not long after she was diagnosed with arthritis and stage 2 kidney disease. As a first-time pet owner, I often feel anxious when she isn’t well, and like many people I’ve experienced how expensive vet care can be. But I can honestly say Gigi is worth every penny. Dr José Manuel Palmés has been absolutely outstanding. He is consistently kind, patient and empathetic, and always takes the time to explain everything clearly so that both my partner and I fully understand Gigi’s condition and treatment options. His calm manner and genuine care make a huge difference when you’re worried about your pet. I know everyone has their own experiences with vets and organisations, but as a vet and clinician he is incredible. He has gone above and beyond in the way he supports both Gigi and us as owners, and it’s clear how much he truly cares about the animals he treats. Mill House Veterinary Surgery & Hospital are incredibly lucky to have him, and Gigi and I are very grateful to have him as her vet. I wouldn’t hesitate to recommend him to anyone looking for compassionate and knowledgeable veterinary care.

Claire Mcilwaine

3 weeks ago

Seen promptly - lovely staff

Vicki Green

a month ago

I turned up with a deer at 10:30pm last night that had been hit by a car and had a broken leg. Unfortunately the local wildlife hospital was closed otherwise I would have taken it there. The poor animal was suffering and needed to be euthanased. On ringing the door bell I was point blank refused to be seen being told firstly "that they do not carry the correct drugs to treat the animal", which is a lie as all vet practices carry euthanasia medication and then when I questioned this they then said rudely "they were not allowed to take wild animals in". You are supposed to a 24 hour vet service and a vet cannot unreasonably refuse to provide emergency first aid and pain relief to a wild animal, as this is a breach of professional standards and the law. While a vet may not be equipped for long-term rehabilitation, they must provide immediate emergency care and then provide details of a more appropriate service, such as a wildlife rescue or specialist vet. Refusing any level of care can be a violation of the Royal College of Veterinary Surgeons (RCVS) code of conduct. Thankfully the Grove in Fakenham were much more accommodating and took the deer in to be euthanased, shame is took me to drive another hour round trip to get this poor animal treated.

Janet Enright

2 months ago

Great service!

Debra Williams

19th Oct 2025 we had to rush our dog Max to you for breathing and possible stroke ,we were seen immediatley had consultation and ultrasound of abdomen that i cannot fault. and was disgussed about possible bloods, but they felt it was a neurlogical issue "re the stroke and possibly was ancious. so it was agreed with the vet that we would take him home but just before we left his breathing got heavier so i callled back the vet as we were in reception at this point he still could not stand (reply was- take him home ,) when we got home he started to scream in pain he could not see us or stand) so my husband called vets now after 3 attemps of someone actually answering, we were told there also be an extra out of hrs charge again, and another 50 mile round trip they said bring him back , with max deterioating i called another vet then managed to get a local vet who we drove to immediatley as time was of the essence they done another ultra sound on his chest immediatly cos the breathing was bad,they found a mass and fluid around his heart and lungs. at that moment our world fell apart . why was this not picked up by the 1st ultra sound we were told we had to let him go .i just feel that this should have been picked up on first instant instead of him struggling for extra time and stressing him in his last hours i called you to let you know that we had lost max the next day ! out of kindness for our loss i thought you may have sent a card at least , so no........ i would not recommend

Louis stott

3 months ago

All good treatment and care wise except it's hard to understand why the costs are10 times more than a non emergency vets