Vets Now King's Lynn – Vets in King's Lynn
Clinic Overview
Vets Now King's Lynn is the local out-of-hours emergency small-animal service from Vets Now, part of IVC Evidensia. It is set up to see pets when regular practices are closed, and Vets Now also offers video consultations. Recent feedback is largely positive about prompt attention, kindness and communication during emergencies, though cost remains a recurring concern and there are a small number of serious complaints about clinical judgement or refusal to see wildlife.
Vets Now King's Lynn is the local out-of-hours emergency small-animal service from Vets Now, part of IVC Evidensia. It is set up to see pets when regular practices are closed, and Vets Now also offers video consultations. Recent feedback is largely positive about prompt attention, kindness and communication during emergencies, though cost remains a recurring concern and there are a small number of serious complaints about clinical judgement or refusal to see wildlife.
Services
- •Out-of-hours emergency care for small animals: the clinic is set up for urgent cases when daytime practices are closed. Recent reviews mention pets being seen for problems such as choking, breathing difficulties and sudden illness.
- •Emergency diagnostics and treatment: examples mentioned by owners include ultrasound, temperature checks, pain-relief injections, discussion of blood tests, and medication after assessment.
- •Owner communication and practical support: several recent reviewers say they were kept informed about their pet's progress during treatment, and one mentions staff helping with an insurance claim.
- •Video consultations: Vets Now offers video consultations.
- •Listed specialist areas: earlier website information also lists neurology and oncology among the service areas mentioned for the clinic.
Pricing
No published pricing information is currently available for this clinic.
People
- •Dr José Manuel Palmés: one recent reviewer specifically praises him for being kind, patient and clear when explaining a cat's condition and treatment options.
- •Wider team: reception and clinical staff are often described as friendly, welcoming, caring and reassuring, with several owners saying they felt well informed while their pet was being treated.
Reviews
Google shows 4.1 stars from 52 reviews. Recent written feedback is mostly positive, with a few notable concerns.
- •Prompt emergency access: several owners say their pets were seen quickly, including in urgent cases such as choking or breathing problems.
- •Kind, supportive staff: many recent reviews praise the team for being compassionate, helpful and reassuring, and for keeping owners updated during treatment.
- •Cost is a frequent sticking point: even some otherwise positive reviewers describe the out-of-hours fees as very high for emergency care.
- •A small number of serious complaints remain: these include one report of a missed finding in a breathing emergency and one complaint about being refused help for an injured wild deer.

