Vets Now King's Lynn

Vets Now King's Lynn is the local out-of-hours emergency small-animal service from Vets Now, part of IVC Evidensia. It is set up to see pets when regular practices are closed, and Vets Now also offers video consultations. Recent feedback is largely positive about prompt attention, kindness and communication during emergencies, though cost remains a recurring concern and there are a small number of serious complaints about clinical judgement or refusal to see wildlife.

Services

•Out-of-hours emergency care for small animals: the clinic is set up for urgent cases when daytime practices are closed. Recent reviews mention pets being seen for problems such as choking, breathing difficulties and sudden illness.
•Emergency diagnostics and treatment: examples mentioned by owners include ultrasound, temperature checks, pain-relief injections, discussion of blood tests, and medication after assessment.
•Owner communication and practical support: several recent reviewers say they were kept informed about their pet's progress during treatment, and one mentions staff helping with an insurance claim.
•Video consultations: Vets Now offers video consultations.
•Listed specialist areas: earlier website information also lists neurology and oncology among the service areas mentioned for the clinic.

Pricing

No published pricing information is currently available for this clinic.

People

•Dr José Manuel Palmés: one recent reviewer specifically praises him for being kind, patient and clear when explaining a cat's condition and treatment options.
•Wider team: reception and clinical staff are often described as friendly, welcoming, caring and reassuring, with several owners saying they felt well informed while their pet was being treated.

Reviews

Google shows 4.1 stars from 52 reviews. Recent written feedback is mostly positive, with a few notable concerns.

•Prompt emergency access: several owners say their pets were seen quickly, including in urgent cases such as choking or breathing problems.
•Kind, supportive staff: many recent reviews praise the team for being compassionate, helpful and reassuring, and for keeping owners updated during treatment.
•Cost is a frequent sticking point: even some otherwise positive reviewers describe the out-of-hours fees as very high for emergency care.
•A small number of serious complaints remain: these include one report of a missed finding in a breathing emergency and one complaint about being refused help for an injured wild deer.

Reviews for Vets Now King's Lynn

Note: Showing the 10 most recent Google reviews out of 52 we track in total. Recent reviews may not be representative of overall sentiment.

Alexis Smith

1 month ago

I cannot thank the ladies enough. They were friendly, caring, went above and beyond to support our dog and her needs. We were extremely worried leaving Jess as she has never been poorly in 8 years and she and we were extremely anxious but staff kept in contact with us and informed us of everything. I would highly recommend these people if an unexpected and unfortunate emergency occurs for your pet. Thankyou for looking after our dog we are extremely grateful. Yes the final bill was expensive but our pet is family and we have insurance on her. The ladies even sorted the claim for us so we only had to do minimum paperwork and send to them. They are now sorting everything and hopefully the insurance will pay.

Anne Kaukas

Wonderful care from the Vets Now Kings Lynn team. Prompt attention and kept me informed of progress through the afternoon.

pauline harrington

Many thanks to your team for getting my Reggie well again all the staff are very friendly and welcoming , thankyou Pauline Harrington .

Sarah Bailey-Thrower

Absolutely incredible team. Every member of staff we met was so kind, compassionate and helpful. Knew without a doubt my pet was in the best possible care.

Hannah Martin

I adopted Gigi, my 16-year-old tortoiseshell cat, in June last year, and not long after she was diagnosed with arthritis and stage 2 kidney disease. As a first-time pet owner, I often feel anxious when she isn’t well, and like many people I’ve experienced how expensive vet care can be. But I can honestly say Gigi is worth every penny. Dr José Manuel Palmés has been absolutely outstanding. He is consistently kind, patient and empathetic, and always takes the time to explain everything clearly so that both my partner and I fully understand Gigi’s condition and treatment options. His calm manner and genuine care make a huge difference when you’re worried about your pet. I know everyone has their own experiences with vets and organisations, but as a vet and clinician he is incredible. He has gone above and beyond in the way he supports both Gigi and us as owners, and it’s clear how much he truly cares about the animals he treats. Mill House Veterinary Surgery & Hospital are incredibly lucky to have him, and Gigi and I are very grateful to have him as her vet. I wouldn’t hesitate to recommend him to anyone looking for compassionate and knowledgeable veterinary care.

Claire Mcilwaine

4 months ago

Seen promptly - lovely staff

Vicki Green

5 months ago

I turned up with a deer at 10:30pm last night that had been hit by a car and had a broken leg. Unfortunately the local wildlife hospital was closed otherwise I would have taken it there. The poor animal was suffering and needed to be euthanased. On ringing the door bell I was point blank refused to be seen being told firstly "that they do not carry the correct drugs to treat the animal", which is a lie as all vet practices carry euthanasia medication and then when I questioned this they then said rudely "they were not allowed to take wild animals in". You are supposed to a 24 hour vet service and a vet cannot unreasonably refuse to provide emergency first aid and pain relief to a wild animal, as this is a breach of professional standards and the law. While a vet may not be equipped for long-term rehabilitation, they must provide immediate emergency care and then provide details of a more appropriate service, such as a wildlife rescue or specialist vet. Refusing any level of care can be a violation of the Royal College of Veterinary Surgeons (RCVS) code of conduct. Thankfully the Grove in Fakenham were much more accommodating and took the deer in to be euthanased, shame is took me to drive another hour round trip to get this poor animal treated.

Janet Enright

Great service!

Debra Williams

19th Oct 2025 we had to rush our dog Max to you for breathing and possible stroke ,we were seen immediatley had consultation and ultrasound of abdomen that i cannot fault. and was disgussed about possible bloods, but they felt it was a neurlogical issue "re the stroke and possibly was ancious. so it was agreed with the vet that we would take him home but just before we left his breathing got heavier so i callled back the vet as we were in reception at this point he still could not stand (reply was- take him home ,) when we got home he started to scream in pain he could not see us or stand) so my husband called vets now after 3 attemps of someone actually answering, we were told there also be an extra out of hrs charge again, and another 50 mile round trip they said bring him back , with max deterioating i called another vet then managed to get a local vet who we drove to immediatley as time was of the essence they done another ultra sound on his chest immediatly cos the breathing was bad,they found a mass and fluid around his heart and lungs. at that moment our world fell apart . why was this not picked up by the 1st ultra sound we were told we had to let him go .i just feel that this should have been picked up on first instant instead of him struggling for extra time and stressing him in his last hours i called you to let you know that we had lost max the next day ! out of kindness for our loss i thought you may have sent a card at least , so no........ i would not recommend

Louis stott

6 months ago

All good treatment and care wise except it's hard to understand why the costs are10 times more than a non emergency vets