Showing 51-60 of 80 clinics
The Old Golfhouse Veterinary Group in Thetford is a well-regarded clinic with an overall rating of 4.5 stars from 184 reviews, indicating a high level of customer satisfaction. It functions as both a veterinary nurse training facility and a provider of emergency veterinary services, ensuring comprehensive care available beyond standard hours. The reviews present a mixed picture, balancing positive experiences with some negative feedback. Positive remarks highlight the clinic's compassionate and professional staff. For instance, Dr. Michaela and vet Jake are praised for their empathy and thoroughness during difficult times, such as when pets had to be put down. Another customer, Jacob Jenkins, commended the clinic's diligence and support regarding his dog's cancer diagnosis and treatment, noting the team's effective follow-up and reassurance throughout the process. Conversely, some customers have reported issues with appointment availability and management, as noted by Jess Burdett and Kirsten Swan. They expressed frustration over appointment cancellations and perceived insensitivity from the staff during distressing moments. Additionally, Kirsten mentioned inefficiencies in communication between different vets within the practice, leading to dissatisfaction. Despite these criticisms, the clinic's overall rating suggests that the positives outweigh the negatives for most clients. The Old Golfhouse Veterinary Group seems committed to providing quality care, though it could benefit from addressing appointment scheduling and service consistency to enhance customer experience further.
The Old Golfhouse Veterinary Group in Thetford is a well-regarded clinic with an overall rating of 4.5 stars from 184 reviews, indicating a high level of customer satisfaction. It functions as both a veterinary nurse training facility and a provider of emergency veterinary services, ensuring comprehensive care available beyond standard hours. The reviews present a mixed picture, balancing positive experiences with some negative feedback. Positive remarks highlight the clinic's compassionate and professional staff. For instance, Dr. Michaela and vet Jake are praised for their empathy and thoroughness during difficult times, such as when pets had to be put down. Another customer, Jacob Jenkins, commended the clinic's diligence and support regarding his dog's cancer diagnosis and treatment, noting the team's effective follow-up and reassurance throughout the process. Conversely, some customers have reported issues with appointment availability and management, as noted by Jess Burdett and Kirsten Swan. They expressed frustration over appointment cancellations and perceived insensitivity from the staff during distressing moments. Additionally, Kirsten mentioned inefficiencies in communication between different vets within the practice, leading to dissatisfaction. Despite these criticisms, the clinic's overall rating suggests that the positives outweigh the negatives for most clients. The Old Golfhouse Veterinary Group seems committed to providing quality care, though it could benefit from addressing appointment scheduling and service consistency to enhance customer experience further.
Companion Care (Norwich Hall Road) Ltd, located in Norwich, is a veterinary clinic offering a range of services including a specialized Veterinary Nurse Training facility. The clinic is situated inside the Hall Road Retail Park in Pets at Home, providing convenient access for pet owners in the area. The clinic holds a Google Maps rating of 4.4 stars from a substantial 342 reviews, indicating a generally positive reputation among its clients. The feedback highlights the professionalism and friendliness of the staff, with several reviewers expressing appreciation for the care and attention given to their pets. Emma, Richard, Stephan, Nat, and Chloe are frequently mentioned by name, suggesting their significance in delivering quality service and fostering positive client relationships. In particular, Chloe, a nurse, receives commendation for her exceptional care, with one reviewer noting how their pet, Rafa, has developed a fondness for vet visits due to her attentive and affectionate care post-surgery. This is indicative of the clinic's ability to create a comforting environment for both pets and their owners. However, one review raises concerns about pricing, with a customer mentioning a significant markup on medication and the perception that the clinic takes advantage of pet owners' devotion. This suggests that while the quality of care is high, potential clients should be mindful of costs associated with treatments and medications. Overall, Companion Care (Norwich Hall Road) Ltd is well-regarded for its friendly and professional staff and the quality of care provided, though price-conscious customers may wish to inquire about pricing details beforehand.
Companion Care (Norwich Hall Road) Ltd, located in Norwich, is a veterinary clinic offering a range of services including a specialized Veterinary Nurse Training facility. The clinic is situated inside the Hall Road Retail Park in Pets at Home, providing convenient access for pet owners in the area. The clinic holds a Google Maps rating of 4.4 stars from a substantial 342 reviews, indicating a generally positive reputation among its clients. The feedback highlights the professionalism and friendliness of the staff, with several reviewers expressing appreciation for the care and attention given to their pets. Emma, Richard, Stephan, Nat, and Chloe are frequently mentioned by name, suggesting their significance in delivering quality service and fostering positive client relationships. In particular, Chloe, a nurse, receives commendation for her exceptional care, with one reviewer noting how their pet, Rafa, has developed a fondness for vet visits due to her attentive and affectionate care post-surgery. This is indicative of the clinic's ability to create a comforting environment for both pets and their owners. However, one review raises concerns about pricing, with a customer mentioning a significant markup on medication and the perception that the clinic takes advantage of pet owners' devotion. This suggests that while the quality of care is high, potential clients should be mindful of costs associated with treatments and medications. Overall, Companion Care (Norwich Hall Road) Ltd is well-regarded for its friendly and professional staff and the quality of care provided, though price-conscious customers may wish to inquire about pricing details beforehand.
Willow Veterinary Clinic
Norwich
Willow Veterinary Clinic in Norwich stands out as a reputable establishment, boasting a commendable 4.6-star rating from 149 reviews on Google Maps. This impressive rating is indicative of the clinic's consistent delivery of high-quality veterinary services. The clinic also serves as a veterinary nurse training facility, which reflects its commitment to advancing veterinary care and education. The reviews present a generally positive picture of the clinic's services. Several reviewers highlight the professionalism and friendliness of the staff. Layla Kosima praised vet Agnieszka for her knowledge and care during her guinea pigs' check-up, while Ross Bray appreciated the welcoming atmosphere and thorough service provided during his puppy's vaccination. Michael Hooker and Nicole Lee have also commended the clinic for its exceptional service, with Lee noting a life-saving intervention for her cat in an emergency situation. However, it is important to acknowledge a critical review from Aidan Foley, who reported a negative experience involving aggressive sales tactics and subsequent communication issues. This suggests that while the clinic is largely well-regarded, there may be instances of service inconsistency. Overall, Willow Veterinary Clinic appears to be a reliable choice for pet owners in Norwich, particularly given the volume of positive feedback. The presence of skilled veterinarians like Agnieszka and Nagger, along with stories of dedicated care, reinforce the clinic's strong reputation. Prospective clients are encouraged to consider the predominantly positive reviews, while remaining mindful of any potential service discrepancies.
Willow Veterinary Clinic in Norwich stands out as a reputable establishment, boasting a commendable 4.6-star rating from 149 reviews on Google Maps. This impressive rating is indicative of the clinic's consistent delivery of high-quality veterinary services. The clinic also serves as a veterinary nurse training facility, which reflects its commitment to advancing veterinary care and education. The reviews present a generally positive picture of the clinic's services. Several reviewers highlight the professionalism and friendliness of the staff. Layla Kosima praised vet Agnieszka for her knowledge and care during her guinea pigs' check-up, while Ross Bray appreciated the welcoming atmosphere and thorough service provided during his puppy's vaccination. Michael Hooker and Nicole Lee have also commended the clinic for its exceptional service, with Lee noting a life-saving intervention for her cat in an emergency situation. However, it is important to acknowledge a critical review from Aidan Foley, who reported a negative experience involving aggressive sales tactics and subsequent communication issues. This suggests that while the clinic is largely well-regarded, there may be instances of service inconsistency. Overall, Willow Veterinary Clinic appears to be a reliable choice for pet owners in Norwich, particularly given the volume of positive feedback. The presence of skilled veterinarians like Agnieszka and Nagger, along with stories of dedicated care, reinforce the clinic's strong reputation. Prospective clients are encouraged to consider the predominantly positive reviews, while remaining mindful of any potential service discrepancies.
The Grove Veterinary Clinic
East Dereham
The Grove Veterinary Clinic, located in East Dereham, Norfolk, England, is a well-regarded establishment with a strong reputation, as evidenced by its 4.6-star rating from 134 reviews on Google Maps. This high number of reviews adds credibility to the score, suggesting consistent customer satisfaction. The clinic serves as a Veterinary Nurse Training facility, which indicates a focus on education and high standards of veterinary care. Customers have praised the clinic for its compassionate and supportive staff, particularly in difficult times such as the loss of a pet. Many reviews highlight the clinic's empathetic approach, with specific mentions of staff members like Samantha on reception and Ginny, who is noted for her care for animals. However, not all feedback is positive. A recent review expresses dissatisfaction with communication and the pricing of medications, pointing out delays in call-backs from vets and significant price mark-ups compared to online options. This suggests an area for potential improvement in communication and pricing transparency. Overall, The Grove Veterinary Clinic appears to be a reliable and caring service provider, with numerous positive reviews highlighting excellent customer service and compassionate care. The few negative experiences, while important to consider, do not significantly detract from the overall positive perception of the clinic.
The Grove Veterinary Clinic, located in East Dereham, Norfolk, England, is a well-regarded establishment with a strong reputation, as evidenced by its 4.6-star rating from 134 reviews on Google Maps. This high number of reviews adds credibility to the score, suggesting consistent customer satisfaction. The clinic serves as a Veterinary Nurse Training facility, which indicates a focus on education and high standards of veterinary care. Customers have praised the clinic for its compassionate and supportive staff, particularly in difficult times such as the loss of a pet. Many reviews highlight the clinic's empathetic approach, with specific mentions of staff members like Samantha on reception and Ginny, who is noted for her care for animals. However, not all feedback is positive. A recent review expresses dissatisfaction with communication and the pricing of medications, pointing out delays in call-backs from vets and significant price mark-ups compared to online options. This suggests an area for potential improvement in communication and pricing transparency. Overall, The Grove Veterinary Clinic appears to be a reliable and caring service provider, with numerous positive reviews highlighting excellent customer service and compassionate care. The few negative experiences, while important to consider, do not significantly detract from the overall positive perception of the clinic.
Community Pet Clinic, located in Norwich, appears to offer a mix of veterinary services and pet retail under the broader Jollyes brand. The clinic has a Google Maps rating of 4.3 stars based on 684 reviews, which is a fairly strong rating given the number of reviews, indicating a generally positive reputation. However, customer reviews reveal a mixed experience. Some clients have expressed dissatisfaction with the clinic's service. For instance, Richard Ayres rated his experience 2 stars, citing a lack of flexibility and poor communication regarding vaccination schedules, resulting in inconvenience and additional costs. Tia Pacey also gave a 2-star review, noting issues with the booking process and staff professionalism, although she was satisfied with the care provided during the appointment itself. Conversely, there are positive reviews highlighting good customer service. Rach D awarded 5 stars for a seamless click-and-collect experience, praising the staff's helpfulness and efficiency. Similarly, Aiden Gillespie appreciated the knowledgeable and caring approach of the staff towards aquatic pets, also giving a 5-star rating. Shane James, however, criticized the clinic's pricing strategy, specifically the differential pricing for members versus non-members, which he found to be a coercive approach to gathering personal data. This feedback reflects a concern over privacy and customer appreciation. Overall, while Community Pet Clinic generally maintains a solid reputation with a diverse range of services, potential clients should be aware of the reported issues with booking procedures and pricing strategies. The clinic's strength lies in its customer service, as highlighted by several reviewers, but there may be areas for improvement in communication and policy flexibility.
Community Pet Clinic, located in Norwich, appears to offer a mix of veterinary services and pet retail under the broader Jollyes brand. The clinic has a Google Maps rating of 4.3 stars based on 684 reviews, which is a fairly strong rating given the number of reviews, indicating a generally positive reputation. However, customer reviews reveal a mixed experience. Some clients have expressed dissatisfaction with the clinic's service. For instance, Richard Ayres rated his experience 2 stars, citing a lack of flexibility and poor communication regarding vaccination schedules, resulting in inconvenience and additional costs. Tia Pacey also gave a 2-star review, noting issues with the booking process and staff professionalism, although she was satisfied with the care provided during the appointment itself. Conversely, there are positive reviews highlighting good customer service. Rach D awarded 5 stars for a seamless click-and-collect experience, praising the staff's helpfulness and efficiency. Similarly, Aiden Gillespie appreciated the knowledgeable and caring approach of the staff towards aquatic pets, also giving a 5-star rating. Shane James, however, criticized the clinic's pricing strategy, specifically the differential pricing for members versus non-members, which he found to be a coercive approach to gathering personal data. This feedback reflects a concern over privacy and customer appreciation. Overall, while Community Pet Clinic generally maintains a solid reputation with a diverse range of services, potential clients should be aware of the reported issues with booking procedures and pricing strategies. The clinic's strength lies in its customer service, as highlighted by several reviewers, but there may be areas for improvement in communication and policy flexibility.
Jollyes in King's Lynn is a well-regarded establishment with a solid rating of 4.3 stars based on 545 reviews, indicating a generally positive customer experience. This high number of reviews suggests a reliable dataset, reflecting the store's consistent performance over time. Customers have praised the store for its wide variety of affordable and quality pet products, and the store's layout and cleanliness are commonly appreciated. However, the reviews reveal some mixed experiences regarding customer service. While many customers have found the staff to be polite and helpful, there are a few instances where customer service has been criticized. Notably, a recent review praised the manager for being very helpful and interactive, but also pointed out a staff member who seemed disinterested. Another customer was dissatisfied with the express delivery service, which did not meet the promised timeframe. Additionally, there were comments about staff not being sufficiently attentive, with one customer reporting a lack of assistance during an urgent request related to pet health. Despite these inconsistencies, Jollyes' own brand, Lifestage dog food, has been highly recommended by customers for its quality and compatibility with sensitive dietary needs. This reflects well on the store’s product range, particularly for those seeking specialized pet foods. Overall, Jollyes in King's Lynn appears to be a reliable pet store with a strong product offering and generally positive feedback, although there may be occasional lapses in customer service that could be addressed to enhance the overall shopping experience.
Jollyes in King's Lynn is a well-regarded establishment with a solid rating of 4.3 stars based on 545 reviews, indicating a generally positive customer experience. This high number of reviews suggests a reliable dataset, reflecting the store's consistent performance over time. Customers have praised the store for its wide variety of affordable and quality pet products, and the store's layout and cleanliness are commonly appreciated. However, the reviews reveal some mixed experiences regarding customer service. While many customers have found the staff to be polite and helpful, there are a few instances where customer service has been criticized. Notably, a recent review praised the manager for being very helpful and interactive, but also pointed out a staff member who seemed disinterested. Another customer was dissatisfied with the express delivery service, which did not meet the promised timeframe. Additionally, there were comments about staff not being sufficiently attentive, with one customer reporting a lack of assistance during an urgent request related to pet health. Despite these inconsistencies, Jollyes' own brand, Lifestage dog food, has been highly recommended by customers for its quality and compatibility with sensitive dietary needs. This reflects well on the store’s product range, particularly for those seeking specialized pet foods. Overall, Jollyes in King's Lynn appears to be a reliable pet store with a strong product offering and generally positive feedback, although there may be occasional lapses in customer service that could be addressed to enhance the overall shopping experience.
Pet Behaviour Practice in Norwich is a highly regarded establishment specializing in pet behaviour, with a perfect 5-star rating from nine Google reviews. The clinic is particularly noted for its expertise in addressing behavioural issues in dogs, such as anxiety, excitability, and aggression. Central to the practice's success is Carol, who is consistently praised in customer reviews for her deep understanding of dog behaviour and her effective training techniques. Carol’s approach involves a blend of practical training exercises, behavioural walking sessions, and personalized advice to improve both the pet's and owner's experience. Reviewers highlight her ability to build confidence in dogs, improve their social interactions, and enhance their overall well-being. Her dedication and empathetic nature are frequently mentioned, as is her capacity to tailor her methods to each dog's unique needs. The reviews emphasize Carol's patience, friendliness, and generosity with her time, fostering a positive and supportive environment for both pets and their owners. Clients report significant improvements in their pets' behaviour after working with Carol, and they value the progress made during sessions. Although explicit pricing details are not provided, the overwhelmingly positive feedback and transformative results suggest that Pet Behaviour Practice offers excellent value. Overall, Pet Behaviour Practice, led by Carol, is a standout option for pet owners in Norwich seeking professional assistance to address behavioural challenges in their pets. The consistent positive reviews underscore the clinic's reliability and effectiveness in fostering healthier and happier relationships between pets and their owners.
Pet Behaviour Practice in Norwich is a highly regarded establishment specializing in pet behaviour, with a perfect 5-star rating from nine Google reviews. The clinic is particularly noted for its expertise in addressing behavioural issues in dogs, such as anxiety, excitability, and aggression. Central to the practice's success is Carol, who is consistently praised in customer reviews for her deep understanding of dog behaviour and her effective training techniques. Carol’s approach involves a blend of practical training exercises, behavioural walking sessions, and personalized advice to improve both the pet's and owner's experience. Reviewers highlight her ability to build confidence in dogs, improve their social interactions, and enhance their overall well-being. Her dedication and empathetic nature are frequently mentioned, as is her capacity to tailor her methods to each dog's unique needs. The reviews emphasize Carol's patience, friendliness, and generosity with her time, fostering a positive and supportive environment for both pets and their owners. Clients report significant improvements in their pets' behaviour after working with Carol, and they value the progress made during sessions. Although explicit pricing details are not provided, the overwhelmingly positive feedback and transformative results suggest that Pet Behaviour Practice offers excellent value. Overall, Pet Behaviour Practice, led by Carol, is a standout option for pet owners in Norwich seeking professional assistance to address behavioural challenges in their pets. The consistent positive reviews underscore the clinic's reliability and effectiveness in fostering healthier and happier relationships between pets and their owners.
Paul Jarman Veterinary Practice Ltd, located in Attleborough, Norfolk, England, comes highly recommended by many of its clients, achieving a solid 4.5-star rating from 179 reviews on Google. This indicates a high level of satisfaction among a substantial number of reviewers, suggesting reliability and consistency in their services. The clinic is frequently praised for its friendly and efficient service. In particular, reviewers have highlighted the welcoming atmosphere and the professionalism of the staff. Sharon Thompson, for instance, commends the prompt and kind treatment her dog received, while Jackie & Den appreciate the effort of staff members Verity and Mandy in ensuring a smooth dental procedure for their dogs. These comments underscore a strong team dynamic and dedication to animal care. However, not all feedback is positive. A review by The Kings Head (Martin & Louise) expresses dissatisfaction with the cost and efficiency of a consultation and prescription service, highlighting an instance where communication and service delivery fell short of expectations. This highlights the importance of maintaining consistent service quality to ensure client satisfaction. Despite this isolated negative feedback, other long-term clients like Richard Fair and Nick Potter express unwavering trust and satisfaction with Paul Jarman's care, emphasizing the personal connection and commitment to their pets' well-being. Nick Potter even mentions traveling from north Norwich for the reliable treatment offered. Overall, while there are areas for improvement, particularly in communication, the practice is held in high regard, with numerous clients willing to recommend it for its professionalism and care.
Paul Jarman Veterinary Practice Ltd, located in Attleborough, Norfolk, England, comes highly recommended by many of its clients, achieving a solid 4.5-star rating from 179 reviews on Google. This indicates a high level of satisfaction among a substantial number of reviewers, suggesting reliability and consistency in their services. The clinic is frequently praised for its friendly and efficient service. In particular, reviewers have highlighted the welcoming atmosphere and the professionalism of the staff. Sharon Thompson, for instance, commends the prompt and kind treatment her dog received, while Jackie & Den appreciate the effort of staff members Verity and Mandy in ensuring a smooth dental procedure for their dogs. These comments underscore a strong team dynamic and dedication to animal care. However, not all feedback is positive. A review by The Kings Head (Martin & Louise) expresses dissatisfaction with the cost and efficiency of a consultation and prescription service, highlighting an instance where communication and service delivery fell short of expectations. This highlights the importance of maintaining consistent service quality to ensure client satisfaction. Despite this isolated negative feedback, other long-term clients like Richard Fair and Nick Potter express unwavering trust and satisfaction with Paul Jarman's care, emphasizing the personal connection and commitment to their pets' well-being. Nick Potter even mentions traveling from north Norwich for the reliable treatment offered. Overall, while there are areas for improvement, particularly in communication, the practice is held in high regard, with numerous clients willing to recommend it for its professionalism and care.
Haven Veterinary Surgeons
Great Yarmouth
Haven Veterinary Surgeons, located in Great Yarmouth, is a clinic offering a range of services, including a veterinary nurse training facility and emergency veterinary services with extended hours. The clinic has an overall rating of 4.5 stars based on 526 reviews, indicating a generally positive reputation among clients. The reviews present a mixed picture of Haven Veterinary Surgeons. On the positive side, clients like Olivia and Tiff Elliott commend the clinic for its compassionate care and professionalism. Olivia particularly appreciated the thoughtful gesture of receiving a card with her dog’s paw print after a difficult euthanasia, highlighting the clinic's empathy. Tiff Elliott also praised the staff's care during a routine procedure for her pet. However, some clients have expressed dissatisfaction with their experiences. SOLANA reported a lack of clarity and communication regarding the clinic's ability to treat birds, leading to a frustrating experience. Chris Long and Mark noted concerns about pricing and communication, with Chris describing the fees as excessive, and Mark highlighting a lack of trust due to a perceived oversight in pre-operative checks and unclear guidance on treatment plans. Despite these mixed reviews, the clinic's high overall rating suggests that many clients have had satisfactory or excellent experiences. Potential clients may benefit from discussing specific concerns, such as pricing and treatment capabilities, directly with the clinic to ensure their needs are met. Additionally, clients should be aware that Haven Veterinary Surgeons is part of a larger consortium, which may impact service structure and pricing.
Haven Veterinary Surgeons, located in Great Yarmouth, is a clinic offering a range of services, including a veterinary nurse training facility and emergency veterinary services with extended hours. The clinic has an overall rating of 4.5 stars based on 526 reviews, indicating a generally positive reputation among clients. The reviews present a mixed picture of Haven Veterinary Surgeons. On the positive side, clients like Olivia and Tiff Elliott commend the clinic for its compassionate care and professionalism. Olivia particularly appreciated the thoughtful gesture of receiving a card with her dog’s paw print after a difficult euthanasia, highlighting the clinic's empathy. Tiff Elliott also praised the staff's care during a routine procedure for her pet. However, some clients have expressed dissatisfaction with their experiences. SOLANA reported a lack of clarity and communication regarding the clinic's ability to treat birds, leading to a frustrating experience. Chris Long and Mark noted concerns about pricing and communication, with Chris describing the fees as excessive, and Mark highlighting a lack of trust due to a perceived oversight in pre-operative checks and unclear guidance on treatment plans. Despite these mixed reviews, the clinic's high overall rating suggests that many clients have had satisfactory or excellent experiences. Potential clients may benefit from discussing specific concerns, such as pricing and treatment capabilities, directly with the clinic to ensure their needs are met. Additionally, clients should be aware that Haven Veterinary Surgeons is part of a larger consortium, which may impact service structure and pricing.
Chapelfield Veterinary Partnership, located in Norwich, is a well-regarded veterinary clinic known for its professional care and services. With a solid Google Maps rating of 4.5 stars from 40 reviews, the clinic demonstrates a strong commitment to quality in veterinary healthcare. Although the number of reviews is relatively modest, the consistently high ratings suggest a generally positive client experience. The clinic is notable for its specialization as a veterinary nurse training facility and offers emergency veterinary services, which highlights its capability to handle both routine and urgent animal healthcare needs. Customer feedback paints a picture of a clinic that is not only efficient but also warm and welcoming. Reviewers frequently commend the staff for their friendliness and thoroughness. For instance, Daniel Perry and Kim Hyland, who have both rated the clinic 5 stars, emphasize the caring nature of the staff and the excellent treatment their pets receive. Similarly, Ann Bright appreciates the spacious and accommodating reception, which is particularly important for clients concerned about COVID-19 safety. However, a review from Sonia Taylor, dated eight years ago, raises concerns about communication regarding pricing. She suggests that better clarity on service costs and proactive customer service could enhance the client experience. This highlights an area for potential improvement, though it is noted as an isolated mention in older feedback. Overall, Chapelfield Veterinary Partnership is recommended for its professional and compassionate care, with a strong foundation in both customer service and veterinary expertise.
Chapelfield Veterinary Partnership, located in Norwich, is a well-regarded veterinary clinic known for its professional care and services. With a solid Google Maps rating of 4.5 stars from 40 reviews, the clinic demonstrates a strong commitment to quality in veterinary healthcare. Although the number of reviews is relatively modest, the consistently high ratings suggest a generally positive client experience. The clinic is notable for its specialization as a veterinary nurse training facility and offers emergency veterinary services, which highlights its capability to handle both routine and urgent animal healthcare needs. Customer feedback paints a picture of a clinic that is not only efficient but also warm and welcoming. Reviewers frequently commend the staff for their friendliness and thoroughness. For instance, Daniel Perry and Kim Hyland, who have both rated the clinic 5 stars, emphasize the caring nature of the staff and the excellent treatment their pets receive. Similarly, Ann Bright appreciates the spacious and accommodating reception, which is particularly important for clients concerned about COVID-19 safety. However, a review from Sonia Taylor, dated eight years ago, raises concerns about communication regarding pricing. She suggests that better clarity on service costs and proactive customer service could enhance the client experience. This highlights an area for potential improvement, though it is noted as an isolated mention in older feedback. Overall, Chapelfield Veterinary Partnership is recommended for its professional and compassionate care, with a strong foundation in both customer service and veterinary expertise.