The Old Golfhouse Veterinary Group - Thetford | Vets in Thetford, Norfolk

- Positive feedback often centres on kindness and communication, especially during difficult end-of-life appointments for rabbits, guinea pigs and cats. - Some owners also describe efficient help when pets needed prompt attention, including quick registration, rapid callbacks and appointments offered within the hour. - Surgical care gets favourable mentions in recent reviews, including clear explanations before a neutering procedure and reassuring follow-up after an operation for a cancerous lump.

Services

•Routine and preventive care: consultations, six-month health checks, vaccinations, parasite control, microchipping, nurse clinics and blood pressure checks.
•Surgery and clinical procedures: neutering, dentistry, soft-tissue surgery and orthopaedic surgery. Recent reviews mention a dog neuter with clear explanations beforehand and a smooth same-day discharge, as well as follow-up after surgery for a cancerous lump found during a medication check.
•Diagnostics and monitoring: on-site laboratory testing, X-ray and ultrasound.
•Additional support: grooming and nail clipping, anal sac expression, home visits, and end-of-life care. Recent reviews particularly highlight compassionate handling of rabbit, guinea pig and cat euthanasia appointments.
•Species seen: dogs, cats, rabbits, guinea pigs and backyard poultry.
•Emergency arrangements: emergency support during normal opening hours; out-of-hours emergencies are referred to Swayne & Partners Veterinary Surgeons.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Comments on cost are limited and mixed: one much older reviewer complained about charges, while another felt a disrupted follow-up appointment was poor value for money.

People

•Dr Michaela: praised for thorough explanations and compassionate, unhurried care during a guinea pig euthanasia appointment arranged at short notice.
•Jake: mentioned warmly in connection with rabbit end-of-life care, and described as calm, caring and professional.
•Reception and wider team: reviews mention a welcoming reception team, sympathetic staff during bereavement, and good communication around procedures and recovery.

Reviews

Google rating: 4.5/5 from 186 reviews.

•Positive feedback often centres on kindness and communication, especially during difficult end-of-life appointments for rabbits, guinea pigs and cats.
•Some owners also describe efficient help when pets needed prompt attention, including quick registration, rapid callbacks and appointments offered within the hour.
•Surgical care gets favourable mentions in recent reviews, including clear explanations before a neutering procedure and reassuring follow-up after an operation for a cancerous lump.
•The main negative themes are difficulty getting appointments, last-minute cancellations, long waits after the booked time, and inconsistent continuity between vets; one reviewer also reported insensitive behaviour at reception during a euthanasia visit.

Reviews for The Old Golfhouse Veterinary Group - Thetford

No VetsCompared reviews yet

Reviews from pet owners who enquired with The Old Golfhouse Veterinary Group - Thetford through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 186 we track in total. Recent reviews may not be representative of overall sentiment.

Aeryn Woods

6 days ago

I’ve recently had my dog neutered here, service from the reception team was very welcoming, and the vets explained everything with full detail on everything to do with the procedure, my dog was unsettled while in their care so they got the procedure done swiftly with professionalism and care. I dropped him off in their care at 8.10 and got him back by 12pm so he could start his recovery swift, in all I would highly recommend their services.

Eley Britton

10 months ago

2012 to 2014 this was the most terrible vetnarian place to go to. I had a cat that they thought was fancy so they decided to over charge for simple procedures. Also, I had to use them for an emergency and they decided to charge me a ridiculous fee and could not handle the cat in a proper manner and injured themselves. Other vetnarian places never had problems with the cat so be very careful using this terrible place and pay attention to the signs of abuse.

Briony Johnstone

1 year ago

Saw Dr Michaela with our guinea pig today, who sadly had to be put down. She was thorough in her explanations and compassionate when we had to make the decision. We had also been fitted in fairly last minute, but we weren’t rushed at all.

Jess Burdett

Since they went from 4 practices to 2 it is almost impossible to get an appointment when you want one. They were also incredibly insensitive on the day I took my cat in to be put to sleep - laughing and joking behind reception while my son and I were sat there in tears. Have my other pets registered at a different vets and will be moving the other one there soon due to the poor service and lack of appointments.

Theresa Maloney

They say in a world where you can be anything be kind . This practise restored my faith in humanity and vets by doing just that . We sadly lost our pet Rabbit Thumper earlier this month, and the way the vet Jake dealt with her and ourselves was so caring as well as being calm and collective but professional at all times . Like myself, his love for animals was apparent, and he made a very sad time very gracious Not registered Called them first thing Monday morning Registered, was explained how the system works and was called back within 5 minutes with an appointment within that hour . The staff were welcoming and polite and expressed their sympathy upon our loss . I think good practise needs to be recognised and reported, and I hand on heart ❤️ cannot thank you all enough.

Chris j Macro

Kirsten Swan

They are generally good if you can actually see them. Every one of my appointments recently has been cancelled at the last minute, and on the occasions I have managed to see them I have been sat in the waiting room for an hour after my appointment time. I had two appointments booked together today for my two animals that I booked almost 4 weeks ago, and still I get a call an hour before I'm due there to cancel them both. Also had issues last time I had an appointment where they booked in my 4th follow up appointment with a different vet than the first 3 and that vet had absolutely no idea of the situation, the previous appointments or anything useful whatsoever. It was a huge waste of time and money for me. Considering changing to a vet that actually has time for it's patient's appointments, especially when I pay their monthly subscription for all of my animals. so I'd suggest looking around before signing up here.

The Old Golfhouse Veterinary Group - Thetford