The Old Golfhouse Veterinary Group - Thetford | Vets in Thetford, Norfolk

- Several recent reviews praise the practice for compassionate handling of difficult end-of-life appointments, particularly for rabbits and guinea pigs, with clear explanations and a calm manner from staff. - There are also positive comments about responsiveness, including one owner being registered, called back within minutes and offered an appointment within the hour. - The main repeated complaints are about access: difficulty getting appointments, last-minute cancellations and waiting well past the booked appointment time.

The Old Golfhouse Veterinary Group – Thetford is part of CVS and offers small-animal care from routine appointments through to surgery, with on-site diagnostics including lab testing, X-ray and ultrasound, plus equipment for orthopaedic and soft-tissue procedures. Emergency support is available during normal opening hours, with out-of-hours emergencies referred to Swayne & Partners Veterinary Surgeons. The practice is also listed as a veterinary nurse training facility.

Services

•Routine and preventive care: consultations, six-month health checks, vaccinations, parasite control, microchipping, nurse clinics and blood pressure checks.
•Surgery and clinical procedures: neutering, dentistry, soft-tissue surgery and orthopaedic surgery.
•Diagnostics and monitoring: on-site laboratory testing, X-ray and ultrasound. One review describes a lump being picked up during a medication check, followed by surgery and recovery follow-up.
•Additional support: grooming and nail clipping, anal sac expression, home visits, and end-of-life care that recent reviews say was handled compassionately in some rabbit and guinea pig cases.
•Species seen: dogs, cats, rabbits, guinea pigs and backyard poultry.
•Emergency arrangements: emergency support during normal opening hours; out-of-hours emergencies are referred to Swayne & Partners Veterinary Surgeons.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Cost comments in reviews are limited but mixed, with one much older complaint about overcharging and another reviewer describing a poorly coordinated follow-up as a waste of money.

People

•Dr Michaela: praised for thorough explanations and compassionate, unhurried care during a guinea pig euthanasia appointment arranged at short notice.
•Jake: mentioned in a review about rabbit end-of-life care and described as calm, caring and professional.

Reviews

Google rating: 4.4/5 from 185 reviews.

•Several recent reviews praise the practice for compassionate handling of difficult end-of-life appointments, particularly for rabbits and guinea pigs, with clear explanations and a calm manner from staff.
•There are also positive comments about responsiveness, including one owner being registered, called back within minutes and offered an appointment within the hour.
•The main repeated complaints are about access: difficulty getting appointments, last-minute cancellations and waiting well past the booked appointment time.
•Some reviewers also report poor continuity between vets and, in one case, insensitive reception behaviour during a euthanasia visit, while another owner was very happy with post-surgery communication and follow-up after a cancer operation.

Reviews for The Old Golfhouse Veterinary Group - Thetford

Note: Showing the 10 most recent Google reviews out of 185 we track in total. Recent reviews may not be representative of overall sentiment.

Eley Britton

5 months ago

2012 to 2014 this was the most terrible vetnarian place to go to. I had a cat that they thought was fancy so they decided to over charge for simple procedures. Also, I had to use them for an emergency and they decided to charge me a ridiculous fee and could not handle the cat in a proper manner and injured themselves. Other vetnarian places never had problems with the cat so be very careful using this terrible place and pay attention to the signs of abuse.

Briony Johnstone

9 months ago

Saw Dr Michaela with our guinea pig today, who sadly had to be put down. She was thorough in her explanations and compassionate when we had to make the decision. We had also been fitted in fairly last minute, but we weren’t rushed at all.

Jess Burdett

Since they went from 4 practices to 2 it is almost impossible to get an appointment when you want one. They were also incredibly insensitive on the day I took my cat in to be put to sleep - laughing and joking behind reception while my son and I were sat there in tears. Have my other pets registered at a different vets and will be moving the other one there soon due to the poor service and lack of appointments.

Theresa Maloney

10 months ago

They say in a world where you can be anything be kind . This practise restored my faith in humanity and vets by doing just that . We sadly lost our pet Rabbit Thumper earlier this month, and the way the vet Jake dealt with her and ourselves was so caring as well as being calm and collective but professional at all times . Like myself, his love for animals was apparent, and he made a very sad time very gracious Not registered Called them first thing Monday morning Registered, was explained how the system works and was called back within 5 minutes with an appointment within that hour . The staff were welcoming and polite and expressed their sympathy upon our loss . I think good practise needs to be recognised and reported, and I hand on heart ❤️ cannot thank you all enough.

Chris j Macro

11 months ago

Kirsten Swan

They are generally good if you can actually see them. Every one of my appointments recently has been cancelled at the last minute, and on the occasions I have managed to see them I have been sat in the waiting room for an hour after my appointment time. I had two appointments booked together today for my two animals that I booked almost 4 weeks ago, and still I get a call an hour before I'm due there to cancel them both. Also had issues last time I had an appointment where they booked in my 4th follow up appointment with a different vet than the first 3 and that vet had absolutely no idea of the situation, the previous appointments or anything useful whatsoever. It was a huge waste of time and money for me. Considering changing to a vet that actually has time for it's patient's appointments, especially when I pay their monthly subscription for all of my animals. so I'd suggest looking around before signing up here.

Jacob Jenkins

1 year ago

My older dog went in for a medicine checkup and the vets noticed a lump on her back which sadly ended up being cancer however the staff and vets were very reassuring and within a month or so she had an operation and her recovery has been imaculate. They have checked in on her and kept us very well informed. Thankyou so much to the whole team, cant think of a single fault.

The Old Golfhouse Veterinary Group - Thetford