Jollyes

Jollyes is a pet retail store that also advertises an in-store Community Pet Clinic and dog grooming. Based on the information available, it’s set up primarily for pet supplies across multiple species (dogs, cats, birds, small pets, reptiles and fish), with staff support that reviewers describe in practical terms—such as help carrying heavy items to the car and talking customers through product choices (for example, hutches and pet food). Reviews are mostly positive about the range after a revamp and staff help, but there’s also a recent complaint alleging poor welfare of feeder insects (left without water/food).

Services

• •Community Pet Clinic (listed on the store’s website page; no specific treatments/procedures were described in the provided summary or reviews).
• •Dog grooming (listed on the store’s website page; no specific grooming options were described).
• •Species covered (store range): dogs, cats, birds, small pets, reptiles, fish (as listed on the website page).
• •Out-of-hours emergency arrangement (as stated): if an emergency occurs outside opening hours, the website directs customers to an out-of-hours provider.

People

• •Milo: mentioned for carrying four bags of bird seed to a customer’s car (praised twice in the provided reviews).
• •Adam (manager): described by a reviewer as approachable and passionate, with the reviewer noting they’d spoken with him several times.
• •Brandon: included in a team shout-out for being helpful and supportive.
• •Rian and Sue: thanked for helping a customer choose the right hutch and for making them feel welcome.

Reviews

Google rating: 4.4 stars from 314 reviews.

• •Helpful, hands-on assistance: staff helping customers decide between products (food/treats/toys; one review specifically mentions choosing a hutch) and carrying heavy purchases to the car.
• •Range and shopping experience: repeated mentions of a good selection and a store revamp improving the experience; one reviewer liked being able to buy for multiple pets (including a reptile) in one place.
• •Animal welfare concern raised: one recent 1-star review alleges feeder insects for reptiles were left “to die of thirst and starvation” due to being past sell-by date and left at the bottom of a pile.
• •Community/charity point mentioned: one reviewer noted an option to donate food/treats to animal charities at the till.