Paul Jarman Veterinary Practice Ltd

- Clinical help that leads to quick improvement: a distressed dog was examined, diagnosed, and medicated, and was “a lot brighter” the following day. - End-of-life care is a major theme, with mixed experiences: several owners describe compassionate handling and being given time (including the last appointment of the day to say goodbye), but one reviewer reports feeling the discussion was cold and overly focused on cremation/burial costs and process details. - Staff interaction varies: some reviews praise the whole team’s manner with animals, while another flags inconsistent receptionist customer service.

Services

•Out-of-hours emergency contact: available by calling the normal surgery number 24/7 (as stated on the website).
•General vet consultations for small animals: reviews mention dogs and cats being examined, diagnosed, and medicated.
•Treatment/medication: one review describes a vet examining a distressed dog, diagnosing the condition, and medicating him with improvement the next day.
•Euthanasia / end-of-life appointments: multiple reviews describe pets being put to sleep and the process around final appointments.

People

•Paul Jarman: named in several reviews; owners thank him for care and respect during euthanasia and for helping quickly in another case (“understood and helped my dog straight away”).
•Heather: mentioned by name in one review as “very kind and realistic” when discussing treatment for a cat.
•Unnamed vet (described as “the vet at Kilverston”): one reviewer was “very impressed” with an examination/diagnosis/medication for a dog, while another reviewer describes a negative euthanasia consult experience (no introductions, felt pushed toward euthanasia, and upset by how costs and the final injection were handled).
•Reception team: one reviewer suggests “some of the receptionists could do with a bit [of] customer service training,” while others describe staff as helpful.

Reviews

Google rating: 4.7 stars from 112 reviews. “”

•Clinical help that leads to quick improvement: a distressed dog was examined, diagnosed, and medicated, and was “a lot brighter” the following day.
•End-of-life care is a major theme, with mixed experiences: several owners describe compassionate handling and being given time (including the last appointment of the day to say goodbye), but one reviewer reports feeling the discussion was cold and overly focused on cremation/burial costs and process details.
•Staff interaction varies: some reviews praise the whole team’s manner with animals, while another flags inconsistent receptionist customer service.

Reviews for Paul Jarman Veterinary Practice Ltd

Note: Showing the 5 most recent Google reviews out of 112 we track in total. Recent reviews may not be representative of overall sentiment.

James More

2 weeks ago

A wonderful vet, very friendly and helpful.

June Robinson

2 months ago

I have nothing but praise for the practice..from Paul down to the ladies they are all so caring and are really lovely people and most of all how they deal with the animals that they see.

Gary Wilson

Took one of my dogs yesterday, who was clearly distressed, the vet examined him, diagnosed his condition and medicated him. Today he is thankfully a lot brighter. I was very impressed with the vet at Kilverston although I still don't know her name. Some of the Receptionists could do with a bit customer service training though. But saying that, I totally recommend this practice.

Sandra Jarvis

Great vetinary for small animals

Terry Bull

3 months ago

Excellent vet's,

Tony

Today with Paul on holiday I had to put my trust in the vet at kilversone, that was my first mistake, My 12 year old cat had a mild stroke 3 weeks ago and today took a turn for the worse, they agreed to see her , then phoned while I was on route to see if we were on our way, have they ever tried driving with a cat in a basket that is scared coz she can't stand up without falling over . When I arrived no introduction was made just What's been going on , I explained and the vet who I can't tell you her name as we weren't told, said well if this was my cat I would not let her suffer or risk her collapsing and you find her dead, . Mistake number 2 I should of left then. But I didn't, she then went on to explain the process and more importantly to HER the costs involved with private cremation, or how to bury her , And not once during the saddest day did she ever show me any compassion or ask did we need a minute, Are you leaving her here or taking her home and can you phone later here or in attleborough to pay , Are you happy for me to wrap her head and she may urinate or faeces herself. And to add to our distress she didn't use all the meds so she said I'll inject the rest straight into her heart . I want to tell you something.. I've sat on the floor with that little girl and syringe fed her she wasn't just some stray she deserved so much more. So next time someone comes to you maybe just maybe that to YOU it's a pay cheque but for us it's a part of the family and understand not everyone is as COLD hearted as you clearly are, This review won't affect you, but if stops 1 person from encounting you then it would be worth it. If Paul's on holiday FIND ANOTHER VET DON'T GO TO KILVERSONE

Diana Brooks-Smith

Heather was very kind and realistic over the treatment of my sons cat.

dee renwick

8 months ago

Last appointment for a very loved dog. Staff were very helpful and compassionate. Given latest appointment of the day so that we had enough time to say goodbye.

Paul Smith

2 years ago

I would like to thank paul jarman and his team today with the care and respect giving to my dog Bonnie who was sadly put to sleep today.and the help with fizzy too. Highly recommended

Mariana Hanustiakova

5 years ago

Brilliant 👏 Paul is one of the BEST Vets I seen so far. Understood and helped my DOG straight away.