Paul Jarman Veterinary Practice Ltd

- Friendly, caring service is a common theme: several reviewers describe the practice as professional, helpful and lovely with animals, and praise the whole team’s manner. - Clinical care for dogs and cats is often well regarded: examples include advice after a dog hurt its leg, prompt diagnosis and medication for a distressed dog, and supportive treatment discussions for a cat. - End-of-life care brings both praise and criticism: some owners describe compassionate handling and being given time to say goodbye, while one review reports a very cold experience during a cat’s euthanasia appointment.

Paul Jarman Veterinary Practice Ltd in Thetford is a small-animal practice offering routine veterinary care and 24/7 emergency contact via the usual surgery number. Reviews mention dogs and cats being seen for examinations, treatment and end-of-life appointments. Recent feedback is mostly positive about the team’s friendliness and care, with a smaller number of complaints about communication, handling and reception support.

Services

•Small-animal consultations: the practice sees dogs and cats for general veterinary appointments. Recent reviews mention help for a dog with a leg injury, a distressed dog that was examined and diagnosed, and treatment discussions for a cat.
•Treatment and medication: reviews describe pets being assessed and medicated, including one dog that was reportedly much brighter the following day after treatment.
•End-of-life care: euthanasia appointments are a recurring theme in reviews. Owners describe being given time to say goodbye, including a last appointment of the day in one case.
•Out-of-hours emergencies: emergency contact is available 24/7 by calling the normal surgery number.

Pricing

No published pricing information is currently available for this clinic.

People

•Paul Jarman: named positively in reviews for care and respect during a euthanasia appointment and for helping quickly in another case. One recent reviewer also praised the practice “from Paul down to the ladies”.
•Heather: mentioned by name in a review as being kind and realistic when discussing treatment for a cat.
•Unnamed vet at Kilverston: reviews are mixed, with one owner praising the examination, diagnosis and treatment of a distressed dog, while another described a poor end-of-life consultation.
•Reception team: feedback is mixed, with some reviewers describing staff as helpful and caring, while others report weak customer service and administrative issues.

Reviews

Google rating: 4.7/5 from 115 reviews. Recent reviews point to a largely positive overall picture, with some clear concerns in a minority of comments.

•Friendly, caring service is a common theme: several reviewers describe the practice as professional, helpful and lovely with animals, and praise the whole team’s manner.
•Clinical care for dogs and cats is often well regarded: examples include advice after a dog hurt its leg, prompt diagnosis and medication for a distressed dog, and supportive treatment discussions for a cat.
•End-of-life care brings both praise and criticism: some owners describe compassionate handling and being given time to say goodbye, while one review reports a very cold experience during a cat’s euthanasia appointment.
•Reception and communication are the main weak point in negative feedback: complaints include poor customer service, difficulty around cancelling plans and dissatisfaction with follow-up on a refund request.

Reviews for Paul Jarman Veterinary Practice Ltd

Note: Showing the 10 most recent Google reviews out of 115 we track in total. Recent reviews may not be representative of overall sentiment.

John Shoat

1 month ago

We are very pleased with Paul Jarman vets, we took our little boy Alfie to them as he hurt his leg and they were very professional and gave us the advice we needed to get him the best treatment

Katq Iosifova

2 months ago

Laura Chamberlain

Left the pratice on the 2nd of Jan as vet manhandled my poorly dog and made him touch avoidant for months. When asked to transfer history to another vet I asked for plans to be cancelled, which they were not. When I called today to ask why they hadn't been cancelled I spoke to the receptionist, they said that they have no record of a request to cancel (it is not rocket science to cancel plans when animals leave the practice for another vet even though I had asked them to). The receptionist continued to be as unhelpful as possible and when I asked for a refund for the last month, she said she would message Paul and it was out of her hands and when I asked when I would be updated about the refund she said it was "not her job" to chase Paul for refunds. Absolute cowboys, rude incompetent receptionists and poor husbandry from vets. Avoid avoid AVOID.

James More

3 months ago

A wonderful vet, very friendly and helpful.

June Robinson

5 months ago

I have nothing but praise for the practice..from Paul down to the ladies they are all so caring and are really lovely people and most of all how they deal with the animals that they see.

Gary Wilson

Took one of my dogs yesterday, who was clearly distressed, the vet examined him, diagnosed his condition and medicated him. Today he is thankfully a lot brighter. I was very impressed with the vet at Kilverston although I still don't know her name. Some of the Receptionists could do with a bit customer service training though. But saying that, I totally recommend this practice.

Sandra Jarvis

6 months ago

Great vetinary for small animals

Terry Bull

Excellent vet's,

Tony

8 months ago

Today with Paul on holiday I had to put my trust in the vet at kilversone, that was my first mistake, My 12 year old cat had a mild stroke 3 weeks ago and today took a turn for the worse, they agreed to see her , then phoned while I was on route to see if we were on our way, have they ever tried driving with a cat in a basket that is scared coz she can't stand up without falling over . When I arrived no introduction was made just What's been going on , I explained and the vet who I can't tell you her name as we weren't told, said well if this was my cat I would not let her suffer or risk her collapsing and you find her dead, . Mistake number 2 I should of left then. But I didn't, she then went on to explain the process and more importantly to HER the costs involved with private cremation, or how to bury her , And not once during the saddest day did she ever show me any compassion or ask did we need a minute, Are you leaving her here or taking her home and can you phone later here or in attleborough to pay , Are you happy for me to wrap her head and she may urinate or faeces herself. And to add to our distress she didn't use all the meds so she said I'll inject the rest straight into her heart . I want to tell you something.. I've sat on the floor with that little girl and syringe fed her she wasn't just some stray she deserved so much more. So next time someone comes to you maybe just maybe that to YOU it's a pay cheque but for us it's a part of the family and understand not everyone is as COLD hearted as you clearly are, This review won't affect you, but if stops 1 person from encounting you then it would be worth it. If Paul's on holiday FIND ANOTHER VET DON'T GO TO KILVERSONE

Diana Brooks-Smith

9 months ago

Heather was very kind and realistic over the treatment of my sons cat.