Featured Clinic Overview
Companion Care (Norwich Longwater) Ltd is part of the Vets4Pets group. The practice is set up as a fully equipped small-animal clinic with in-house theatre and dentistry facilities, separate cat and dog wards plus isolation, an in-house lab and pharmacy, and imaging including digital X-ray and ultrasound. It offers both routine care and more advanced investigations and surgery, and recent feedback is largely very positive about the friendliness of the team and the care shown to pets and owners.
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- •Fast access to appointments is a repeated theme, including being seen at short notice and, in one case, within an hour and a half for an unwell guinea pig. - Kind, calm handling comes up often, from thorough annual checks to making pets comfortable during stressful visits. One owner especially praised the team’s compassion around a euthanasia decision and the follow-up card they received afterwards.
Medivet Horsford / All Creatures Healthcare is part of the Medivet group. It offers a mix of routine care and more complex or urgent treatment, including surgery and out-of-hours emergencies, and recent feedback continues to highlight calm handling of nervous pets and sensitive support during euthanasia appointments. Owner reports also point to a broad case mix, including dogs, birds, reptiles, and small mammals such as guinea pigs.
Medivet Catton in Norwich is part of the Medivet group and is managed by partner and veterinary surgeon Hanneke Kruger. The practice offers 15-minute consultations and on-site diagnostics including an in-house laboratory, X-rays and ultrasound, supporting both routine care and further investigation when needed. Recent feedback continues to highlight a friendly, patient approach with nervous pets and clear communication during procedures.
Our Score (64/100)
- •Many recent reviewers describe prompt access for urgent problems, including out-of-hours appointments within an hour, rapid help for severe vomiting, and quick assessment after an attack injury. - Communication and care are recurring positives, with owners mentioning treatment options being explained clearly, costs discussed openly, and staff being kind with nervous pets. - Several reviews describe serious cases handled with persistence and support, including a life-threatening illness, traumatic injury, and thoughtful bereavement gestures such as a sympathy card and forget-me-not seeds.
- •Many reviewers describe the team as friendly, professional and caring, with several saying they have stayed with the practice for years. - Recent feedback highlights helpful veterinary advice, including guidance on general wellbeing and diet, and a strong first impression from new clients. - Reviews mention prompt urgent care, including same-day treatment for a lame dog, and good communication when emergencies caused short delays for other appointments.
- •Recent feedback is very positive, with many owners describing the team as kind, compassionate, professional, and easy to trust over many years of visits. - Animal handling is a strong theme: reviewers mention calm support for anxious dogs, gentle cat vaccinations, and rabbits being allowed to move around the consult room to stay comfortable. - Staff are often praised for being thorough and helpful, with reviews highlighting clear advice, a caring manner, and a willingness to go the extra mile.
- •End-of-life care stands out strongly: owners describe sensitive support when saying goodbye to pets, with one reviewer saying they could not imagine dealing with a better team. - Helpful with urgent or unexpected needs: examples include fitting in a referred case when another vet had no availability, helping a visitor to the area with an emergency, and quickly resolving a cat supplement problem for a new contact. - Kind handling and good manner: longer-term clients describe pets being treated “kindly, softly and with knowledge,” and say the team shows empathy when things are difficult.
- •Recent feedback is overwhelmingly positive, with repeated praise for a kind, thoughtful, and professional team. - Owners often mention clear explanations, including around diagnoses, treatment plans, and what to expect from procedures such as cat spays. - Several reviews highlight caring support in stressful situations, from urgent appointments for an unwell dog to sensitive handling during a pet’s final goodbye.
- •Recent feedback is very positive about the team’s kind, welcoming manner, with praise for both reception and clinical staff. - Owners often mention clear explanations and good communication, especially when pets need more involved treatment or when they are worried. - There are repeated examples of helpful urgent access, including emergency visits and same-day appointments for visitors to the area.