What a wonderful vets! Marie attended to support the fire service when we found a ferrel kitten hanging by its neck from beneath my car. Her calm and professional manner soon had the kitten free and a difficult situation ended in the best way. Thank you.
I wish I had read all of the 1 star reviews before attending my appointment. There's quite a lot of them. Many of the bad reviews mention the the owner of the practice by name. It's very unfortunate that the owner is a practicing vet there and cannot be complained about. Her customer care, attitude and animal care, was in my opinion (and many others) absolutely terrible.
She didn't arrive in the building until over 30mins after my appointment time. I was waiting with a puppy for first vaccinations.
I was met with extremely patronising statements. Rude and disrespectful comments towards myself and worst of all, rough physical treatment of my puppy. In my 40 years I have never experienced this at a vets visit.
Marie, you need to actually take on board all of the comments about your conduct and actually change your behaviour. Or, stop seeing customers. Instead, you read every review and spend a long time replying to them, trying to justify your diabolical behaviour.
I will not be reading your reply.
I just urge others to READ EVERY SINGLE 1 STAR REVIEW . Don't make the same mistake I did.
Marie went out of her way and helped me very much recently with my poor girl Ginger. She was compassionate, professional and I could tell she really cared.
I find Marie's no nonsense approach to be very reassuring, her skill and knowledge are obvious and I was pleased with the care she gave Ginger.
Thank you Maria Hadley, Cherry Tree Vets for carrying out end of life care when my beautiful dog was in crisis. Although out of hours we were given as much time as we needed to say goodbye. The procedure was carried out with compassion, dignity and expertise for which we are grateful, helping to make our sadness just bearable.
Very poor customer service and rude. Charged for signing the insurance claim form
Very very disappointed with our out of hours visit yesterday! To start off with we brought our 17 year old dog in, worried about his health. First comment by a Marie Bouvet was “oh you’ve brought the whole clan” which I thought was extremely rude, when this dog is in fact a huge family member to us so yes we were all prepared to say goodbye! Was just an extremely rude visit with absolutely no sympathy from her behalf on such a hard circumstance. We are not even registered with these vets and without consent she had registered our dog as a new customer and onto her system which then charged us two lots of out of hours which was £280 and a new customer when he is already registered at his own vets, this was just the most local out of hours opened. Very very disappointed with the RUDE service received.
Very very disappointed with our out of hours visit yesterday! To start off with we brought our 17 year old dog in, worried about his health. First comment by a Marie Bouvet was “oh you’ve brought the whole clan” which I thought was extremely rude, when this dog is in fact a huge family member to us so yes we were all prepared to say goodbye! Was just an extremely rude visit with absolutely no sympathy from her behalf on such a hard circumstance. We are not even registered with these vets and without consent she had registered our dog as a new customer and onto her system which then charged us two lots of out of hours which was £280 and a new customer when he is already registered at his own vets, this was just the most local out of hours opened. Very very disappointed with the RUDE service received.
Just took my little jug puppy to this vets, DO NOT TAKE YOUR ANIMALS HERE. My bonnie is 11 weeks old, still a bit nervous as you would expect, first time in harleston cherry tree vets. I walked in and said hello, she may need a wee before I got to finish the vet said well take her outside then very abruptly. I was straight away put off, I almost walked out. When we went in and it was her my heart sunk. She was rude, rough as anything with her and especially giving her her vaccine omg. Then she started arguing with me about food. Now ive done a month of research on everything about puppies and one food company stood out, fresh food delivered to our door tailored to her needs. 96% of 3 million people rated it the best in the UK, because she offered me her food and I turned it down she stated saying you believe the Internet over me then repeated herself about flea and worm treatment. Really patronising. Please if you have never been dont !!!!!!!
This vets response is complete lies , 3 people in the building, including the receptionist saw how agitated I was and I don't get agitated over you being polite, I suggest you take long look in the mirror and tell yourself whst really happened!!!!!
Just took my little jug puppy to this vets, DO NOT TAKE YOUR ANIMALS HERE. My bonnie is 11 weeks old, still a bit nervous as you would expect, first time in harleston cherry tree vets. I walked in and said "hello, she may need a wee" before I got to finish the "vet" said " well take her outside then" very abruptly. I was straight away put off, I almost walked out. When we went in and it was her my heart sunk. She was rude, rough as anything with her and especially giving her her vaccine omg. Then she started arguing with me about food. Now ive done a month of research on everything about puppies and one food company stood out, fresh food delivered to our door tailored to her needs. 96% of 3 million people rated it the best in the UK, because she offered me her food and I turned it down she stated saying " you believe the Internet over me" then repeated herself about flea and worm treatment. Really patronising. Please if you have never been dont !!!!!!!
This vets response is complete lies , 3 people in the building, including the receptionist saw how agitated I was and I don't get agitated over you being polite, I suggest you take long look in the mirror and tell yourself whst really happened!!!!!
