Featured Clinic Overview
Companion Care (Norwich Longwater) Ltd is part of the Vets4Pets group. The practice is set up as a fully equipped small-animal clinic with in-house theatre and dentistry facilities, separate cat and dog wards plus isolation, an in-house lab and pharmacy, and imaging including digital X-ray and ultrasound. It offers both routine care and more advanced investigations and surgery, and recent feedback is largely very positive about the friendliness of the team and the care shown to pets and owners.
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Medivet Thorpe St Andrew in Norwich is part of the Medivet group and is led by veterinary surgeon Gerhard Retief. The clinic is set up for routine and preventative care alongside in-practice diagnostics and common procedures, with the website listing 15-minute consultations, in-house lab work, X-rays, ultrasound, dentistry and neutering. Recent feedback highlights clear communication, consultations that do not feel rushed, calm handling of nervous pets, and a same-day appointment arranged for an elderly cat.
- •Fast access to appointments is a repeated theme, including being seen at short notice and, in one case, within an hour and a half for an unwell guinea pig. - Kind, calm handling comes up often, from thorough annual checks to making pets comfortable during stressful visits. One owner especially praised the team’s compassion around a euthanasia decision and the follow-up card they received afterwards.
- •Recent feedback is largely very positive, with owners often saying they felt listened to, given honest opinions, and never rushed through appointments. - Urgent access is a recurring strength, including same-day appointments and fast help for a visiting dog that developed an eye problem while on holiday. - Reviewers repeatedly mention gentle, considerate handling, especially for nervous pets, elderly dogs and difficult moments such as end-of-life care.
- •Compassionate end-of-life care stands out strongly. Several owners describe kind, patient support around euthanasia, clear explanations, time to say goodbye, and follow-up sympathy or remembrance cards. - Support through difficult or ongoing cases is another theme, including phone and email updates, help with insurance claims, and owners feeling listened to during stressful periods.
Our Score (66/100)
Medivet Horsford / All Creatures Healthcare is part of the Medivet group. It offers a mix of routine care and more complex or urgent treatment, including surgery and out-of-hours emergencies, and recent feedback continues to highlight calm handling of nervous pets and sensitive support during euthanasia appointments. Owner reports also point to a broad case mix, including dogs, birds, reptiles, and small mammals such as guinea pigs.
Companion Care (Norwich Hall Road) Ltd is a Vets4Pets clinic in Norwich with a hospital-style set-up, including separate cat and dog wards, an isolation unit, in-house lab and pharmacy, and imaging such as digital X-ray and ultrasound. It offers both routine care and more advanced medical and surgical work. Recent feedback is especially positive about clear explanations, gentle handling, and a friendly front-desk team.
- •Many owners describe the team as kind, calm and informative, especially when pets are unwell or anxious at the practice. - Several reviews mention same-day help for urgent problems, including pets being fitted in quickly and owners being talked through what was happening. - End-of-life care is a strong theme, with owners appreciating the gentle approach, time to say goodbye, and in one case help arranging a video call for family members.
Medivet Catton in Norwich is part of the Medivet group and is managed by partner and veterinary surgeon Hanneke Kruger. The practice offers 15-minute consultations and on-site diagnostics including an in-house laboratory, X-rays and ultrasound, supporting both routine care and further investigation when needed. Recent feedback continues to highlight a friendly, patient approach with nervous pets and clear communication during procedures.
Medivet South Wootton in King’s Lynn is part of the Medivet group. The practice offers routine and diagnostic care for cats, dogs, rabbits and small mammals, with on-site X-rays, ultrasound, in-house laboratory testing and 15-minute consultations. It is also a veterinary nurse training facility and holds a Silver Standard Cat-Friendly Clinic Award from ISFM.