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Westover Large Animal Ltd presents itself as an independent, vet-owned practice with a long history dating back to 1896. The clinic says it offers 24-hour inpatient support alongside routine care, advanced diagnostics and complex surgery. Customer feedback most often mentions equine cases, with reviewers describing a friendly, professional approach and clear explanations during treatment.
- •Owners often describe the team as caring, helpful, and professional, including praise for support during an operation and in stressful unexpected situations. - Clinical care is commonly described as straightforward and effective, with pets being checked over, diagnosed clearly, and improving afterwards. - Reception staff are mentioned positively for being friendly and warm with both clients and dogs.
- •Several reviewers describe the team as kind, caring, and supportive, especially during euthanasia and other emotional visits. - Emergency care is a recurring positive theme, including praise for handling a cat’s eye procedure calmly while the owner was very distressed. - Some clients say they trust the team completely and rate the care very highly.
Our Score (48/100)
Glaven Veterinary Practice Ltd in Wells-next-the-Sea offers in-house diagnostics including X-ray, ultrasound, endoscopy and ECG heart assessment, along with an onsite laboratory, pharmacy, dental care and surgery. The practice also offers Pet Health Club® Plus, with consultations included, and is listed as an IVC Evidensia Positive Pawprint Partner. Recent reviews are largely very positive, with owners highlighting calm handling of anxious pets, friendly service and prompt help for urgent problems, alongside one complaint about feeling pushed toward medication and repeat visits and finding a visit expensive.
Cherry Tree Vets is a general practice in Diss with on-site diagnostics and surgery, including digital X-ray, microscopy and a modern surgical theatre, and it states that 24/7 emergency care is available. Recent reviews describe owners being fitted in quickly for urgent problems, including short-notice care for a stray cat and treatment for a very unwell cat with a blocked bladder. Feedback is largely positive about clear communication, kindness and support during stressful situations, though there is also a serious negative review alleging misdiagnosis and high costs.
- •Reviews consistently praise the team’s manner, with vets and receptionists described as kind, genuine, friendly, and professional. - Fast access is a recurring theme: owners mention getting appointments within two hours for an unwell dog, as well as next-day and other short-notice bookings. - The clinic environment is viewed positively, with comments describing it as bright, clean, and welcoming.
- •Many recent reviewers describe the team as friendly, welcoming and helpful, with one review also praising the clinic as clean and well maintained. - Several owners report being seen quickly for urgent problems, including same-morning appointments, records being requested before arrival, and imaging and treatment completed within a few hours. - Communication is a recurring strength in positive reviews, with named vets praised for explaining examinations clearly, noticing details from earlier visits, and handling difficult conversations with care.
- •Recent feedback is strongly positive about the team being friendly, knowledgeable, and easy to talk to. - Several owners mention multiple call-out visits and say the vets share practical advice and management tips that help at home. - Responsiveness stands out, including one review describing urgent attendance within about 40 minutes and reassurance that support was available when needed.
- •Reviews consistently describe the team as helpful, professional and supportive. - Several comments highlight strong poultry expertise, including advice for farms and poultry businesses. - Phone support is a recurring theme, with reviewers describing calm, practical guidance during stressful situations.
- •Friendly, caring service is a common theme: several reviewers describe the practice as professional, helpful and lovely with animals, and praise the whole team’s manner. - Clinical care for dogs and cats is often well regarded: examples include advice after a dog hurt its leg, prompt diagnosis and medication for a distressed dog, and supportive treatment discussions for a cat. - End-of-life care brings both praise and criticism: some owners describe compassionate handling and being given time to say goodbye, while one review reports a very cold experience during a cat’s euthanasia appointment.